Prospects. If only there were more of them then that would solve all our problems. We’d smash our revenue goals, win salesperson of the century, and enjoy an early retirement.
Unfortunately, it’s not that simple.
With billions of people on the planet, finding prospects is the easy bit. The real challenge is getting those people all the way from interested prospects to enthusiastic customers.
Thankfully, there are a few things you can do to improve your results. We’ve seen several techniques that dramatically increase the chances of converting prospects and we want to share them with you.
Talk to the right people
Do you know what is really annoying? When people talk about a good salesperson as being able to sell sand in the desert. Okay, I get what they’re trying to say, but the truth is that a good salesperson would never try to sell sand in the desert in the first place.
One of the keys to sales is talking to the right people who will benefit the most from what you’re selling. Then the product will practically sell itself, doing a lot of the work for you.
If you don’t know already, find out whose problem your product or service is trying to solve. If you do know already, focus all your efforts on finding those prospects, rather than wasting anyone’s time.
Send effective prospects SMS messages and emails
Nurturing people from prospects to happy customers starts with the very first contact. For most businesses today, that means a cold email and SMS message.
When it comes to messaging prospects, the standard rules apply:
- Pick the right SMS service.
- Segment your list for more targeted SMS and email.
- Personalize your SMS and emails to their specific needs.
- Above all, don’t be spammy.
You don’t want to sound like you’re selling timeshare; you want to come across as someone who’s genuinely interested in helping your prospects solve their problems.
Remember, it’ll usually take more than one email. Having a series of follow up messages is essential if you want to get a response.
Give people a reason to act now
In his book ‘Influence’ (essential reading for anyone in sales), Cialdini explained how scarcity is one of the key influencers of human behavior.
The reason this works so well is that people have a near superhuman ability to put things off. We’ll start the diet next week, we’ll make the call tomorrow, we’ll do our accounts next month.
Your prospects feel the same way. Unless there’s a sense of urgency, they’ll save your email for later, only to delete it along with the thousands of others when they have their quarterly attempt at cleaning their inbox.
Your message needs to make it clear they have to take action, and they have to do it now. A typical example would be using a time-limited offer (for example, save 20% if you sign-up within 24hr).
A word of caution: Customers are smart, and if you’re using fake scarcity you’ll only succeed in annoying (and losing) your prospects.
Invest in sales automation software
The right sales prospecting tool can make a big difference. From making sure you appear professional to tracking sales emails, the right software is one of the best investments you can make in your business.
Check out a list of our favorite sales automation software, including options for lead generation, email search and verification, email content and more.
Whether you’re a one-man team or part of a bigger group, whatever your budget, there’s a tool out there that can help you convert more of your prospects.
Answer their question
When you’re selling to someone, they’ll have questions. They want to know whether what you’re selling is worth spending their money over. Behind this big question, there’s plenty of little questions, all depending on their levels of awareness. This stems down to:
- Unaware: They may know something isn’t quite right, but don’t know what.
- Problem-Aware: They know exactly what’s wrong, but don’t know what to do about it.
- Solution-Aware: They’re familiar with one or more ways to solve their problem.
- Company-Aware: They’re aware of you and your specific solution to their problem.
Each level of awareness needs different questions answered. It’s your job to educate them (whether that’s through your website, an email sequence, or some other method), guiding them through each stage to the point they know you provide the best possible solution to their needs.
The best way to work out your prospect’s awareness and the questions their asking is to talk to your existing customers. Get on the phone, email them, or take them out for coffee and find out what objections they had.
Ask for the sell (at the right time)
Sales is a lot like dating. You don’t want to be the guy who’s approaching every girl in sight, asking if they want to marry him.
At the same time, you don’t want to be the person who has a great conversation with someone but never asks for their number, losing the chance to take things to the next step.
In sales, if you’re pressuring your prospects to buy your product in the first line of your first email, you’re not going to get very far. You need to nurture the prospect and build trust. Once you’ve established that relationship though, you need to make it easy for them to say yes. Make sure your sales funnel has a clear path that naturally leads to the sale. If you’ve followed the first technique and are talking to the right people, they’ll be eager to buy from you.
You just need to ask.
While it can be a challenge to convert your prospects to customers, there’s a lot you can do to make that transition as smooth as possible. By talking to the right people and communicating with them effectively, you can dramatically increase your chances of turning your prospects into happy customers.