Senior Business Analytics Specialist

Senior Business Analytics Specialist

Yerevan, Armenia

Why this role matters:

As a Senior Business Analytics Specialist, you will be responsible for leveraging business opportunities and the Company’s profitability. You will be providing inputs to strategic decisions, ensuring meaningful insights for sales decision-making and negotiations, taking responsibility for cost vs profitability and long-term value of a specific business opportunity. You will have a direct impact on the Company’s success and will grow with the company.


What you will do:

  • Collect, analyze, evaluate, and report data to identify new business opportunities and increased profitability;
  • Monitor daily traffic, revenue, gross profit, and run quality analysis with a special focus on key customers
  • Process, clean, and verify the integrity of data used for analysis;
  • Prepare special analysis for sales/operator partnership department (high priority clients and projects);
  • Perform data modeling and data mining for providing a clear picture (Advanced MS Excel, SQL and etc.);
  • Complete ad-hoc analysis requests and monitoring/ tracking trends/anomalies across our business;
  • Find and communicate valuable business insights in data and making data-driven decisions on routing;
  • Present escalation issues, status reports, and findings to the Business Development Managers;
  • Work in collaboration with people from other departments, including IT and Finance and Accounting;
  • Participate in the development of technical/business approaches and/or the recommendation of current system enhancements;
  • Ensure consistent work and flexibility on improving Business Analytics function and adapting the scope of the work to the company identified priorities/strategies;
  • Build and provide ad-hoc expense reporting;

What will you bring in:

  • Bachelor's Degree and at least 4 years of experience in Analytics;
  • Analytical skills to compile information requiring combinations of data from multiple sources, the ability to work with numbers and formulas;
  • Good knowledge of Advanced MS Excel, SQL (basics), Tableau, Qlik Sense;
  • Exceptional work ethics, including the ability to follow-up, focus on details, and take initiative;
  • Intellectual curiosity and drive for continuous improvement - personally and with work assignments;
  • Oral and written communication skills in English, able to work effectively with employees both internal and external to the finance function;
  • Interpersonal skills to work effectively in a team environment;
  • Effective time management and organization skills with a proven ability to multitask;
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Why Dexatel?

Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

Additional information

All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Senior Business Analytics Specialist”) in the subject line of the email or just submit your application below.

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Dexatel aims to build a better future where technology creates good connections and communication for everyone and everywhere.