Customer Success Specialist

Customer Success Specialist

Yerevan, Armenia

As a Customer Success Specialist at Dexatel's Product Team you will be responsible for solving customer queries, recommending solutions, and guiding product/platform users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will be part of a talented team and will be a trusted person in a company that offers excellent customer support. Added to this, as a part of Dexatel endeavor, you will help ensure the success of our product, as well as have a direct impact on the company's success, and grow with the company.

What you will do:

  • Provide expert support to customers and internal sales team by responding to customer queries in a timely and accurate manner;
  • Identify customer needs and help customers use specific features;
  • Builds and maintains long term relationships with the customer and sales team;
  • Act as a bridge between Technical support team, Product team and clients to improve the understanding and enhance the communication;
  • Monitor customer complaints and follow up with them to ensure their technical issues are resolved,
  • Assist with departmental process improvements and advise on areas that do not meet customer expectations;
  • Performs other position-related duties as specified by management.

What will you bring in:

  • At least 1 year of work experience as a Customer Success Specialist or similar CS role;
  • Passionate about providing the exceptional customer experience;
  • Leadership capabilities and/or handling problematic customer related situations;
  • Excellent communication and problem-solving skills;
  • Fluent written and verbal communication skills in the English language;
  • Multi-tasking abilities;
  • Patience when handling tough cases.

Why Dexatel?

Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

Additional information

All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Customer Success Specialist”) in the subject line of the email or just submit your application below.

Apply Now By Sending Us Your CV

Dexatel aims to build a better future where technology creates good connections and communication for everyone and everywhere.