Technical support specialist

Technical support specialist

Yerevan, Armenia

Why Dexatel: Dexatel provides an omnichannel messaging platform, powering enterprise-level business communications. We work with Google, Vodafone, Alibaba, Viber, SAP, and other global brands. Founded in Estonia in 2015 and expanded to Armenia, we had significant growth featuring in Financial Times as one of the fastest-growing companies in Europe, two years in a row.

Our mission is to provide a personalized and individual experience to every customer.

Why this role matters: We are looking for a Technical Support Specialist to provide the highest level of technical support while using our products and services.

Technical Support specialist will be responsible for solving customer queries, recommend solutions, and guide product or platform users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Ultimately, you will be a trusted person with a reputation as a company that offers excellent technical support. You will be part of a talented team and will own meaningful parts of our product, have a direct impact on the company's success, and grow with the company.

What you will do:

  • Provide expert technical support to customers and internal sales team by responding to customer queries in a timely and accurate way;
  • Identify customer needs and helps customers use specific features;
  • Act as a bridge between the NOC team and clients to improve the understanding and enhance the communication;
  • Monitor customer complaints and follow up with them to ensure their technical issues are resolved;
  • Assist with departmental process improvements and advise on areas that do not meet customer expectations;
  • Performs other position-related duties as specified by management.

What you will bring:

  • At least 1 year of work experience as a Technical Support Specialist or similar CS role;
  • Passionate about providing an exceptional customer experience;
  • Leadership capabilities and/or handling problematic customer service situations;
  • Excellent communication and problem-solving skills;
  • Fluent written and verbal communication skills in the English language;
  • Multi-tasking abilities;
  • Patience when handling tough cases;
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Why Dexatel?

Dexatel is now one of the leading omnichannel solutions providers in the Cloud Communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes names such as Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.

We see success in our business not only by displaying high-quality standards and professional development but also by creating an atmosphere in the workplace that will itself be a source of inspiration for each of us at the Company. We have adopted the principle of creating and maintaining a healthy working environment based on tolerance, equality and non-discrimination. Our Company provides everyone with the opportunity for self-development and progress without limitations.

Additional information

All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Technical support specialist”) in the subject line of the email or just submit your application below.

Apply Now By Sending Us Your CV

Dexatel aims to build a better future where technology creates good connections and communication for everyone and everywhere.