“The common characteristic of success is the deliberate creation of corporate culture” - Frances Cairncross of The Economist
Culture is deﬁned by our attitudes, our beliefs, our values, and our actions. It’s visible in the way we treat each other and how we approach our everyday work.
And while the core spirit of our culture is permanent, it will be evolving and progressing throughout the path of our success.
As we continue growing and scaling globally, we need better tools to maintain our cultural pivot, always sharing a core set of values and behaviors across the Company in all countries we operate in.
As in recent years, we’ve grown quickly, we spare no effort to meet all the cultural and ethical requirements of a world-class company, to give a chance to our full potential of constant growth.
Dexatel’s mission is to provide the most personalized Cloud Communication solutions and customer journey, and show how personalization works by our example; that is why we don’t refer to business development as trade, but as building strong relations on a personal level.
Our vision of the future in all digital layers implies a world where any intellectual interaction between people, communities and businesses is personalized, leaving no space for generalized, inefficient communication. We believe that only by individual approach on all of the levels can we build the perspective of an extensive culture of mutual care.
To succeed in all of those objectives, I teach my team the following qualities and responsibilities, which are of vital importance in business, communications and overall corporate culture:
We spread care, and it pays back in success! And the culture we are building suggests certain qualities and values that a true Dexatelian should take proper care of. For this part of our culture, I advise my teammates to:
Dexatelians continually raise the bar, delivering outstanding results and inspiring others. There is a strong competition to become a better self and not outdo the colleagues. We always have each other’s back and strive to win together. We are empowered to share our knowledge and guide fellow colleagues with our experience.
A Dexatelian brings the best-self to work, the desire to improve and learn as well as focus on opportunities - not obstacles. Dexatelians do not wait to be told what to do. Over the years, we’ve noticed that it’s more essential to ﬁnd enthusiastic people who in turn will motivate others, than puffy professionals with no sense of cultural belonging and care.
We give a personalized approach not only to our products, but to the employees as well. Each of you is unique. We have the opportunity to be ourselves in Dexatel. By pushing the boundaries of the knowledge and skills, each of you act as an individual that has his/her own vision for the company. That’s what makes our product and system more personalized and people-oriented.
We set a high standard for the quality of our work: your skills turn into habits and practice becomes guidance. Knowledge and self-improvement are the main competencies that drive change; so, you are working towards a purpose and what you do aﬀects the Company directly.
If you’re given a project or a task - it is your responsibility to cut through delays and procrastinations, so get stuﬀ done! We don't use phrases like, “that’s out of my scope”, and that is how we take care of each other as a team.
Here everyone can talk to anyone - from our Board to our CEO and Executive Leadership Team, and all throughout our business. We do not accept hubris and excessive egos. Hierarchy or process for the sake of process has nothing to do with us, and at the end of the day, we’re all just human beings that ought to be in a healthy relationship of mutual care.
And last but not least, we want you to be as comfortable talking about your mistakes as you would rejoice in case of success. We should feel safe raising our hand if we’ve made a mistake. Being able to work with no limitations and insecurity caused by fears, is what gives a chance to our full potential and leads to success.
Dexatel aims to build a better future where technology creates good connections and communication for everyone and everywhere.