Interactive Messaging
Viber Business Messaging Platform
Send OTPs, notifications, campaigns, and interactive customer journeys through Viber Business Messaging. Now supporting Viber List Templates and Carousel Templates.
Free $2 CreditsNo Credit Card RequiredDexatel is Official Viber Business Partner
Dexatel is an official Viber Business Messaging Partner, helping businesses launch, scale, and optimize Viber communication worldwide
Enterprise Viber Messaging Features
Multi-Channel Fallback
Automatically switch between SMS, WhatsApp, Viber, Voice, and Email to maximize message delivery and customer reach.
Message Personalization
Deliver personalized customer experiences with dynamic variables, custom attributes, and behavior-based messaging flows
Interactive Message Templates
Launch Viber List Templates and Carousel Templates with images, CTA buttons, videos, and conversational customer journeys for onboarding, promotions, support, and engagement.
No Hidden Fees
Pay only for delivered messages with transparent, usage-based pricing and no surprise charges.
Interactive Viber Messaging Templates More Than Messages
Viber List Templates
Guide customers through structured actions directly inside Viber conversations. Ideal for appointment booking, support menus, delivery scheduling, service selection, and verification flows.
Viber Carousel Templates
Create swipeable customer experiences with images, buttons, promotions, and product recommendations. Perfect for product discovery, flash sales, abandoned cart recovery, gaming promotions, and travel offers.
Business Viber Messaging Use Cases
Viber OTP & Authentication
Account Verification
Two-Factor Authentication (2FA)
Transaction Authorization
Branded Verification Messages
Viber Marketing Campaigns
Carousel Product Promotions
Personalized Offers
Flash Sales
Abandoned Cart Recovery
Viber Notifications & Alerts
Delivery Updates
Payment Notifications
Appointment Reminders
Interactive Status Updates
Viber Customer Support
Interactive Support Menus
AI Routing
Service Requests
Technical Troubleshooting
The Best Regions to Use Viber Business
| Country | User Count | By Percentage |
|---|---|---|
 Ukraine | 35M | 92% |
 Belarus | 8M | 89% |
 Serbia | 6M | 82% |
 Greece | 8M | 78% |
 Israel | 7M | 75% |
 Vietnam | 68M | 70% |
 Philippines | 74M | 68% |
Countriees above are some of the countries that Viber is supper popular, other then those viber is very popular in Eastern Europe and CIS, Middle East and Southest Asia.
Rich & Interactive Viber Messaging Engage Customers Beyond Text
From Messages to Conversations
Turn messages into customer actions with interactive templates, rich media, and CTA buttons.
List Templates for guided customer journeys
Carousel Templates for product showcases
Interactive CTA Buttons
Images, Videos & Documents
Location Sharing
Branded Messaging Experiences
Rich Media Campaigns
Launch Your Viber Business Account With Dexatel
Submit Your Business Details
Complete Verification
Start Messaging
From application to approval, our team helps you launch Viber Business Messaging faster.
Send OTPs, notifications, campaigns, List Templates, and Carousel Templates through a single API built for scalable customer communication.
Industries Using Viber Business Messaging
Finance
E-Commerce
Healthcare
Travel
SaaS
iGaming
Viber vs SMS Cost Comparison Reduce Messaging Costs with Viber
| Message Type | SMS Cost | Viber Cost | Your Savings |
|---|---|---|---|
10K OTPs | $2200 | $176 | 92% ($2024) |
100K Promos | $22000 | $3230 | 85.3% ($18770) |
50K Alerts | $11000 | $660 | 94% ($10340) |
The example above refers specifically to Ukraine. Although Viber and SMS pricing differ from country to country, Viber can deliver significant cost savings everywhere.
Recent Awards and Recognition
Frequently Asked Questions For Viber Business
What is Viber Business Messaging?
Viber Business Messaging is an official communication channel that enables verified businesses to engage customers through branded messages, OTPs, notifications, promotions, and interactive messaging templates. Businesses can use Viber to create richer customer experiences with images, CTA buttons, List Templates, and Carousel Templates.
How is Viber different from SMS?
Unlike SMS, Viber supports rich media, interactive CTA buttons, List Templates, Carousel Templates, verified business profiles, read receipts, and longer messages. It also helps businesses reduce messaging costs while creating more engaging customer experiences. Recipients must have Viber installed to receive messages.
What are Viber List Templates?
Viber List Templates allow businesses to guide customers through structured actions directly within a conversation. Customers can select options without leaving the chat, making List Templates ideal for appointment booking, support menus, onboarding flows, delivery scheduling, and service selection.
What are Viber Carousel Templates?
Viber Carousel Templates enable businesses to showcase multiple products, services, or offers in a swipeable format with images, descriptions, and CTA buttons. They are commonly used for product recommendations, promotional campaigns, travel offers, and eCommerce experiences.
Can Viber be used for OTP verification?
Yes. Viber Business Messaging supports OTP delivery, account verification, transaction authorization, and other authentication use cases. Businesses can use Viber as a primary verification channel or as part of a multi-channel authentication strategy alongside SMS, WhatsApp, Voice, and Email.
Do recipients need to opt-in?
Promotional Viber messages require user consent in accordance with local regulations. Transactional messages such as OTPs, account alerts, payment notifications, and order updates may not require explicit opt-in, depending on the use case and market. Dexatel helps businesses stay compliant with Viber and local messaging requirements.
How long does Viber approval take?
Approval timelines vary depending on the business type and documentation provided. Most Viber Business Accounts are approved within a few business days after all required documents have been submitted. Dexatel guides businesses through the onboarding and approval process to help accelerate setup.
Is Dexatel an Official Viber Business Partner?
Yes. Dexatel is an official Viber Business Messaging Partner, helping businesses launch, manage, and scale Viber communication worldwide. Our team provides onboarding assistance, template guidance, technical support, and access to the latest Viber messaging capabilities.
Which industries use Viber Business Messaging?
Viber Business Messaging is widely used across eCommerce, fintech, healthcare, SaaS, travel, logistics, and iGaming industries. Businesses use Viber for customer engagement, authentication, transactional notifications, promotional campaigns, and interactive customer journeys.
Can I send Viber messages through an API?
Yes. Dexatel provides a single API for sending Viber OTPs, notifications, campaigns, List Templates, Carousel Templates, and customer engagement messages. This allows businesses to integrate Viber communication directly into their applications, platforms, and workflows.
