<p>The iOS 16 update has generally been well-received by iPhone users everywhere. Many of those users, however, have had an awkward experience with the &ldquo;Report Junk&rdquo; pop-up. This is due to various cases where people have accidentally reported a text as junk.&nbsp;</p>

<p>When you&rsquo;re deleting a text message on a device that runs iOS 16, another pop-up appears with the option to report that message as junk. Normally, you would just swipe left on the thread you want to erase and simply select &quot;Delete.&quot; A pop-up would then appear where you would confirm your choice to delete the conversation from your device, with the other option being &quot;Cancel.&quot;</p>

<p>With iOS 16, selecting &ldquo;Delete&rdquo; leads to another pop-up that asks if you want to report the text as junk. Including this additional step isn&rsquo;t the main issue. What&rsquo;s more awkward is that the more common option, &ldquo;Don&rsquo;t Report as Junk,&quot; appears below &ldquo;Report Junk.&quot;&nbsp;</p>

<p>This is what&rsquo;s resulted in many users flagging important messages as spam by accident. Such messages may often include&nbsp;<a href="https://dexatel.com/sms-authentication/">two-factor authentication SMS</a> messages,&nbsp;<a href="https://dexatel.com/sms-reminders/">text reminders</a> from banking apps,&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> regarding order shipments, and messages you&rsquo;d receive from&nbsp;<a href="https://dexatel.com/sms-marketing/">text message marketing</a> campaigns. Although you would typically delete these messages when you don&rsquo;t need them anymore, you wouldn&rsquo;t exactly consider them junk or spam.&nbsp;</p>

<h2>What Does It Mean to Accidentally Report a Text as Junk?</h2>

<p>Accidentally reporting a text as junk is when you mistakenly mark a text message as spam or unwanted. In many cases, this happens due to confusion or selecting the wrong option as a result of rushing through the process. Accidental reports are especially common with the iOS 16 spam report setting, which has been known to be misleading.</p>

<p><img alt="what-happens-if-you-report-a-text-as-junk" src="/images/blog/139/body/what-happens-if-you-report-a-text-as-junk.webp" style="width:100%" /></p>

<h2>What Happens if You Report a Text as Junk?</h2>

<p>When you report a text as junk on iMessage&mdash;whether intentionally or by mistake&mdash;the system permanently deletes the message, removing it from the inbox. It also sends the thread along with the sender&rsquo;s phone number to both your carrier and Apple. This helps them to pinpoint the numbers that are associated with spam and allows them to be more effective when it comes to preventing people from sending spam messages.&nbsp;</p>

<p>If you happen to be using an iPad instead of an iPhone, the report only goes to Apple since the carrier is not involved in this case.&nbsp;</p>

<p>By accidentally tapping the &ldquo;Report Junk&rdquo; option once, you won&rsquo;t be damaging the sender&rsquo;s ability to contact others. Both Apple and carriers are experts at distinguishing spam numbers. The &quot;Report Junk&quot; button simply helps them improve their efforts. They only take further action when multiple users report a specific number.&nbsp;</p>

<p>This scenario also holds true if one of your contacts reports you as junk. You won&rsquo;t need to worry because a single report is not going to put your iMessage account at risk. Unless you&rsquo;re spamming people left and right, your iMessage account should be safe.&nbsp;</p>

<h2>Will You Still Receive Messages from That Number?</h2>

<p>Suppose you got distracted and mistakenly reported a text message as junk. You may be worried that you&rsquo;ve permanently blocked the sender.</p>

<p>While reporting a text message also deletes the entire thread, it does not stop the contact from still sending you messages. The only way you can avoid receiving messages from a certain number is by blocking the contact.&nbsp;</p>

<p>To block a number from reaching you, there are a few steps you need to follow:</p>

<ol>
	<li>
	<p>Select the number on top of the message screen</p>
	</li>
	<li>
	<p>On the new page that opens, go to &ldquo;Info&rdquo; under the contact&rsquo;s number</p>
	</li>
	<li>
	<p>Select &ldquo;Block This Caller&rdquo;</p>
	</li>
	<li>
	<p>On the pop-up, tap the &ldquo;Block Contact&rdquo; option</p>
	</li>
</ol>

<p><img alt="is-it-possible-to-unreport-a-text-as-junk" src="/images/blog/139/body/is-it-possible-to-unreport-a-text-as-junk.webp" style="width:100%" /></p>

<h2>Is It Possible to Unreport a Text as Junk?</h2>

<p>Accidentally reporting a message as junk is nothing serious, and you&rsquo;ll still be able to communicate with the contact via iMessage. But you may be wondering if you can undo your mistake. After all, something like a&nbsp;<a href="https://dexatel.com/blog/text-appointment-reminder/">text appointment reminder</a> means no harm whatsoever, especially considering that such messages are often sent via legitimate&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a>.</p>

<p>Unfortunately, it is not possible to unreport a text message&mdash;at least not yet. But, you can do &ldquo;damage control&rdquo; by texting the contact to prove that they are a safe and legitimate number.</p>

<h2>How to Avoid Accidentally Reporting a Message as Junk</h2>

<p>A common complaint among iPhone users is that the force of habit has led them to tap the &ldquo;Report Junk&rdquo; option by mistake. In any pop-up, the usual choice would commonly be the primary option, which is ideally &ldquo;Don&rsquo;t Report as Junk.&quot; Yet, iOS 16 has made &ldquo;Report Junk&rdquo; the primary option and &ldquo;Don&rsquo;t Report as Junk&rdquo; the secondary option.</p>

<p>The most practical solution in this scenario would be to avoid tapping any of the options. When you see the pop-up, simply tap anywhere outside of it. This will prompt the pop-up to go away, and the messages will be deleted.&nbsp;</p>

<p>Another solution would be to simply upgrade your device to iOS 16.1, where &ldquo;Delete&rdquo; and &ldquo;Report Junk&rdquo; are two different options. When you select &ldquo;Delete,&rdquo; a confirmation prompt offers three options: &ldquo;Delete,&rdquo; &ldquo;Delete and Report Junk,&rdquo; and &ldquo;Cancel.&rdquo; This makes it a lot less likely for users to report messages by mistake.&nbsp;</p>

<p>Apple has even acknowledged that iOS 16&rsquo;s user interface can result in accidental junk reports. And with the release of iOS 16.1, they have made the changes to the UI accordingly.&nbsp;</p>

<p><img alt="is-it-possible-to-disable-the-report-junk-pop-up" src="/images/blog/139/body/is-it-possible-to-disable-the-report-junk-pop-up.webp" style="width:100%" /></p>

<h2>Is It Possible to Disable the &ldquo;Report Junk&rdquo; Pop-Up?</h2>

<p>You may be hoping that there&rsquo;s an option where you can disable the additional &ldquo;Report Junk&rdquo; pop-up altogether. Doing so might seem like the ideal solution to this whole problem. Sadly, Apple does not offer this option in the settings, so you can&rsquo;t prevent the pop-up from opening.&nbsp;</p>

<p>It&rsquo;s worth mentioning that the &ldquo;Report Junk&rdquo; prompt only appears on iPhones that run iOS 16 in the United States. And the only carriers that offer this feature are T-Mobile, AT&amp;T, and Verizon.&nbsp;</p>

<p>If your iPhone happens to be running iOS 16 and you don&rsquo;t see a prompt after tapping on &ldquo;Delete,&rdquo; it could be because of one of two reasons. You may either be living in a region where the &ldquo;Report Junk&rdquo; feature isn&rsquo;t supported or you aren&rsquo;t subscribed to any of the carriers mentioned above.&nbsp;</p>

<h2>Can You Retrieve a Message You Reported as Spam?</h2>

<p>Reporting a text message or a conversation as junk permanently erases it from your device. Unfortunately, it is not possible to undo this action. The iMessage app then forwards the message, as well as the sender&rsquo;s contact information, to Apple and the carrier you&rsquo;re subscribed to.</p>

<p>Not being able to restore the messages is the only actual consequence of flagging them as junk by mistake. The only instance where you can&nbsp;<a href="https://dexatel.com/blog/how-to-retrieve-deleted-text-messages/">retrieve deleted messages on iOS</a> is if you erased them without reporting.&nbsp;</p>
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Accidentally reported a text as junk on your iPhone? Here’s what you can expect to happen and how you can prevent accidental reports from happening again.

Accidentally Reported a Text as Junk? Here’s What Happens

What Happens if You Accidentally Report a Text as Junk?

<p>Thought about using messaging for customer support? You&rsquo;re not alone. How to use messaging for customer service is one of the biggest queries we get, and for good reason. People spend 1/3 of their waking time on mobile apps, that&rsquo;s an average of nearly 5 hours a day.&nbsp;</p>

<p>Your customers are on their phones, so why not meet them where they are? Most people are already communicating with their family and friends through text messaging, so using texting to communicate with businesses is a natural continuation of their daily habits and preferences.</p>

<p>In a competitive business world where the difference often comes down to good customer service, being responsive, friendly, and helpful can give you an edge. And providing customer service over SMS ticks all those boxes.</p>

<h2>Advantages of Customer SMS&nbsp;</h2>

<p>Sending customer SMS is all about communicating quickly and easily in a way that leaves both parties happy. Just like with&nbsp;<a href="https://dexatel.com/sms-marketing/">text message marketing</a>, successful messaging for customer service relies on the inherent strengths of this powerful communication medium.&nbsp;</p>

<h3>Two-Way Communication&nbsp;</h3>

<p>SMS is a two-way communication channel, meaning that you can have one-on-one conversations with your customers. You can respond to them directly in the same texting window and complete an entire conversation over one single channel without jumping through different mediums.&nbsp;</p>

<h3>Scalable</h3>

<p>While texting is a great one-on-one channel, its strength is also in its ability to reach a lot of people at once. If you have an important message to send out, you can use&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a> to immediately reach your entire customer list at once.</p>

<p><img alt="immediate-responses" src="/images/blog/138/body/immediate-responses.webp" style="width:100%" /></p>

<h3>Immediate Responses&nbsp;</h3>

<p>Not only can you respond quickly to customer issues, but customers can also reply immediately because chances are they have their mobile phone with them at nearly all times. This allows you to quickly solve problems and move on to the next.</p>

<h3>Clear and Concise&nbsp;</h3>

<p>SMS messages are short, but what may seem like a limitation is actually one of its strengths. Texting is all about being concise and straight to the point. Most emails go unread because people want the information they need quickly.</p>

<p>SMS encourages you to be clear in your messaging and convey things in as few words as possible. This saves time for both your service reps and the customers.&nbsp;</p>

<h3>Cost-Effective</h3>

<p><a href="https://dexatel.com/pricing/sms/">Texting is significantly cheaper</a> than phone calls and requires less time and customer service reps to take care of the same number of incoming requests. By text messaging customers you can divert a high volume of calls that would otherwise overwhelm your team members and help your customer a lot quicker.&nbsp;&nbsp;&nbsp;</p>

<h3>Customer Satisfaction</h3>

<p>Not only is texting quicker than phone or email, but it also leads to faster resolutions to both simple and complicated customer requests. Whereas emails or phone calls can feel more formal and detached, you can connect on a more personal level and make your customers feel heard with an SMS. This way, you can significantly enhance the customer service experience.</p>

<h3>Integration&nbsp;</h3>

<p>You can integrate your SMS communications with your&nbsp;<a href="https://dexatel.com/blog/crm-marketing/">overall CRM system</a> or help desk and ticketing platform for an omnichannel experience. This enables you to follow up, see what previous customer interactions you&rsquo;ve had, identify customer pain points, and make offers that are relevant to your customers.</p>

<p><img alt="how-to-use-text-messaging-for-customer-service" src="/images/blog/138/body/how-to-use-text-messaging-for-customer-service.webp" style="width:100%" /></p>

<h2>How to Use Text Messaging for Customer Service&nbsp;</h2>

<p>Using text messaging for customer service is easier than you may think. In just a few steps, you can start text messaging customers and saving time and money, making life easier for both you and them.</p>

<h3>1. Sign Up With An SMS Provider</h3>

<p>There are many&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a> out there, but make sure you use one that meets all your business goals. You want to be able to easily personalize your messages, have a wide international reach, and with no setup or monthly fees. Dexatel offers industry-based solutions no matter what field of business you are in.</p>

<h3>2. Use A Dedicated Phone Number</h3>

<p>Set up a separate phone number for customer service text messages. This will make it easier to keep track of customer conversations and ensure that important messages don&#39;t get lost.</p>

<h3>3. Use Templates</h3>

<p>Create pre-written messages that you can use to respond to common questions or issues. This will save time and ensure consistency in your responses.</p>

<h3>4. Promote Your SMS Customer Support</h3>

<p>Make sure your customers know that they can easily reach you via SMS. Mention it on your existing customer support channels like phone, email, or on your website. Publicize it on your social media and make sure that they know they can contact you on those channels as well.&nbsp;</p>

<h2>Top Tips for Text Messaging Customers&nbsp;</h2>

<h3>Choose The Right Messaging Platform</h3>

<p>In addition to SMS, there are various other messaging platforms available such as WhatsApp, Viber, and Facebook Messenger. Choose the one that is widely used by your customers, and choose a&nbsp;<a href="https://dexatel.com/">business text messaging</a> provider that offers you all. With Dexatel, you can send&nbsp;<a href="https://dexatel.com/viber-business/">Viber Business messages</a> and connect to the&nbsp;<a href="https://dexatel.com/whatsapp-business-api/">WhatsApp Business API</a>.&nbsp;&nbsp;</p>

<h3>Respond Quickly&nbsp;</h3>

<p>Respond to messages as quickly as you can to ensure customer satisfaction. If you can&rsquo;t respond immediately, set up an automated reply that acknowledges their message and sets an expectation of when you will respond.</p>

<h3>Reflect Your Brand Voice&nbsp;&nbsp;</h3>

<p>Every texting interaction you have with your customers reflects your brand. And you always want to put your best foot forward while staying true to your brand identity. While every interaction should feel personal and natural, set some texting norms for your service reps to use. For some brands, emojis and casual language are natural; for others, a more formal tone and response style is a better fit.</p>

<h3>Personalize Responses&nbsp;</h3>

<p>Personalize your responses to each customer to make them feel valued. Use their name, reference their previous interactions, and provide tailored solutions to their problems. This helps you connect with customers and ensure they feel like they&rsquo;re talking to a real person who knows and cares about them.&nbsp;&nbsp;</p>

<h3>Automate Certain Responses&nbsp;</h3>

<p>You can use automated responses to offer quicker resolutions to common problems. Many simple customer queries can be solved without the need for a live agent. You can set up auto-responses to some of the most commonly asked questions you get like hours of operation. You can also let your customers know that a live agent will address their concerns as soon as they become available.</p>

<p>That being said, don&rsquo;t completely automate your customer service messaging. One of the reasons customers prefer SMS support is because of its personal and conversational nature. Customers want the same experience as speaking directly with a person, so be careful about what and where you automate.</p>

<p><img alt="collect-feedback" src="/images/blog/138/body/collect-feedback.webp" style="width:100%" /></p>

<h3>Collect Feedback&nbsp;</h3>

<p>While customers are more likely to complain about a bad interaction than praise a good one, sometimes you may not even realize where you are falling short. Following a customer interaction via SMS, send a service message for customers to rate their experience.</p>

<p>Keep it simple&mdash;ask for a one-word response or a rating on a number scale. This can feel less awkward for customers to give negative feedback if it&rsquo;s warranted and give you a chance to rectify a situation before your customers move on to a competitor.&nbsp;</p>

<p>By being proactive in collecting customer feedback, you both show care and can identify areas for improvement. A dissatisfied customer is less likely to leave a bad online review or publicly air out their frustration on social media if you give them an opportunity and a platform for direct honest feedback.</p>

<p>You can also periodically send surveys through SMS asking your customers about their experiences. This hits two birds with one stone by helping you improve your customer relationships and engage old customers back with your business.</p>

<h3>Follow Up With Customers&nbsp;</h3>

<p>This relates to the previous point about collecting feedback, but it&rsquo;s not necessary for something to go wrong for you to get in touch with your valued customers. You can reach out to customers via SMS when they haven&rsquo;t visited in a while or if you have a special promotion that you think they may be interested in. Texting also makes it much easier and more likely for customers to reply.</p>

<h3>Send Appointment Reminders&nbsp;</h3>

<p><a href="https://dexatel.com/sms-reminders/">SMS reminders</a> are a very powerful tool in cutting down on missed appointments, which cost businesses a lot of money yearly. You can send your customers reminders about upcoming appointments in advance&mdash;or even automate them&mdash;to which a customer can easily reply with a text to confirm. Your customers are busy, so when a phone call may be too intrusive or an email easy to miss, texting fills the gap.</p>

<h2>FAQ About Messaging for Customer Service</h2>

<h3>What Is Messaging In Customer Service?&nbsp;</h3>

<p>Messaging in customer service refers to using texting or messaging apps to communicate with customers and provide support. Customers can easily text a business directly from their mobile phone without having to navigate complicated phone systems or wait on hold. They can also send messages outside business hours, view responses, and reply when it&rsquo;s convenient.</p>

<h3>What Is SMS Customer Support?&nbsp;&nbsp;</h3>

<p>SMS (Short Message Service) customer support is a type of customer service that uses text messaging to communicate with customers and provide support. SMS customer service allows people to text their inquiries, questions, or issues directly to a support team and receive responses in real time.&nbsp;</p>

<h3>How Do You Attract Customers Through Messages?&nbsp;</h3>

<p>Attracting customers through messages can be a highly effective marketing strategy. But you have to first ensure that customers have explicitly opted in to receive messages from you. Group your customers into different segments based on their interests and profile, and tailor your messages to each group.</p>

<p>Provide value by offering exclusive promotions or discounts and sharing content that is relevant to each customer. For increased engagement, send messages at the right time, such as during business hours or when customers are most likely to be on their phones.</p>
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Learn how to effectively use messaging for customer service to enhance your strategy. Discover practical tips to ensure successful communication.

Messaging for Customer Service: How to Do It Successfully

How to Successfully Use Messaging for Customer Service

<p>Peer-to-peer texting takes messaging up a level by allowing organizations to individually engage contacts in a way that&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a> can&rsquo;t. Compared to the human resources needed for door-to-door canvassing or the time spent on making phone calls, peer-to-peer texting is a scalable and cost-effective way for campaigners and charities to reach supporters and target potential voters.</p>

<h2>What Is Peer-to-Peer Texting?&nbsp;</h2>

<p>Peer-to-peer messaging (P2P) is a type of texting that lets you quickly send out personalized messages to a large group of people and have a two-way conversation with them. One person can seamlessly manage many individual conversations, engage supporters and voters, answer questions, and get them to take action.</p>

<p>The ability to reach a large number of people and have a genuine conversation makes P2P texting effective in political campaigns, fundraising, and nonprofit communications. Outreach campaigns that utilize P2P SMS mobilize more voters, get more attendees at their events, and engage more donors.&nbsp;</p>

<p>Best of all, peer-to-peer texting is TCPA-compliant. Since you are manually hitting send for every text and the text is sent from a 10-digit phone number, you can legally text anyone you have a phone number for, whether they&rsquo;ve opted in or not. This makes P2P texting different from regular&nbsp;<a href="https://dexatel.com/sms-marketing/">text message marketing</a>.</p>

<p><img alt="how-does-p2p-texting-work" src="/images/blog/137/body/how-does-p2p-texting-work.webp" style="width:100%" /></p>

<h2>How Does P2P Texting Work?&nbsp;</h2>

<p>P2P texting works by having an organization&rsquo;s staff member, agent, or volunteer use&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a> to draft a template or use an existing one. Then, they select the contacts they wish to text, and click on each one to send an individual and personalized text message. This ensures that each text message is sent as a personal one-to-one message rather than a bulk or automated message and allows for individual conversations with a large number of recipients.</p>

<p>Agents or volunteers can send out thousands of texts an hour while being able to respond to questions in real time and engage with the recipients. Multiple conversations are easily managed within a single user interface. You can integrate with your existing CRM for import or export or pull from CSV files to easily personalize your texts for each contact.</p>

<h2>Benefits of Peer-to-Peer Texting</h2>

<p>Peer-to-peer texting enables individual senders to personally reach out to supporters and initiate one-on-one conversations.</p>

<p>Political campaigns can text P2P to personally invite supporters to events and rallies, recruit volunteers, and increase voter turnout. Meanwhile, it helps nonprofit organizations reach out to their donors, convey their impact, and fundraise directly.&nbsp;</p>

<h3>Engagement</h3>

<p>P2P texting is a convenient way of sending texts to those with whom you regularly text since there is no limit on the number of people you can reach.</p>

<h3>Visibility&nbsp;</h3>

<p>Over 95% of text messages are opened and read. Most within minutes of being received. More importantly, people prefer texting to phone calls and emails.</p>

<h3>Speed&nbsp;</h3>

<p>Peer-to-peer SMS is much faster than phone calls. One agent can send thousands of texts in an hour. It would take days to make that many phone calls.</p>

<h3>Personalization</h3>

<p>With P2P texting, you can engage one-on-one with your audience and add a personal touch, not just from your organization but from each agent involved.</p>

<h3>Control</h3>

<p>Peer-to-peer texting gives people more control over their texting experience, including the number and types of messages they send out.</p>

<h3>Scalability&nbsp;</h3>

<p>The only limit to how many P2P texts you can send is how many people are sending them. You can easily scale the number of contacts reached.</p>

<h3>Compliance&nbsp;</h3>

<p>Since there is human action and interaction involved in P2P texting, your text messages are not classified as auto-dialer. Therefore, they are fully TCPA compliant and qualify as a personal conversation or non-commercial contact.&nbsp;</p>

<p><img alt="how-to-get-started-with-peer-to-peer-texting" src="/images/blog/137/body/how-to-get-started-with-peer-to-peer-texting.webp" style="width:100%" /></p>

<h2>How to Get Started with Peer-to-Peer Texting&nbsp;</h2>

<h3>Choose a Text-Enabled Phone Number&nbsp;</h3>

<p>Register with a text-enabled phone number or verify a new toll-free number. You can even enable text messages on a landline or VoIP line.</p>

<h3>Import a Contact List&nbsp;</h3>

<p>You can connect your CRM to your P2P texting platform and import your contact list. You can assign names, personalize notes, segment contacts, and more.</p>

<h3>Assign a List of Contacts to Each Agent</h3>

<p>You can upload as many recipient lists as you want and assign each to an agent.</p>

<h3>Manage Replies in Your SMS Inbox&nbsp;</h3>

<p>You can have ready responses for common questions or take a more personal approach to nurturing each contact on one platform.</p>

<h2>Top P2P Texting Features&nbsp;&nbsp;</h2>

<h3>Templates</h3>

<p>Agents can use templates for faster and more effective communication with tested methods.</p>

<h3>Multiple Agents&nbsp;</h3>

<p>You can have many agents from your organization sending out texts simultaneously.</p>

<h3>Analytics&nbsp;&nbsp;</h3>

<p>Use built-in analytics tools to monitor your campaign performance.</p>

<h3>Multiple numbers&nbsp;&nbsp;</h3>

<p>Each agent can have their own unique cell phone number or use a&nbsp;<a href="https://dexatel.com/blog/sms-short-code/">short code</a>.</p>

<p><img alt="best-practices-for-peer-to-peer-text-messaging" src="/images/blog/137/body/best-practices-for-peer-to-peer-text-messaging.webp" style="width:100%" /></p>

<h2>Best Practices for Peer-to-Peer Text Messaging&nbsp;</h2>

<h3>Use a Local Caller ID</h3>

<p>Even if your staff or volunteers are spread across the country, your contacts will still see a local number. This makes it easier to put people at ease and get conversations started.</p>

<h3>Segment Contacts&nbsp;</h3>

<p>To target the right people with the right message, first segment your contacts into categories. Tags let you categorize contacts based on any classification of your choice. For example, if you&rsquo;re holding a rally, it&rsquo;s best to tag those who have already RSVPed so you can follow up.</p>

<h3>Don&rsquo;t Spam&nbsp;</h3>

<p>Texts may be preferred over email and phone calls, but they can still be intrusive if overdone. If a contact responds with keywords like &quot;stop&quot; or &quot;unsubscribe,&quot; you can set up your campaign to automatically opt them out.</p>

<h3>Don&rsquo;t Overwhelm Your Agents</h3>

<p>While a single person can send a thousand texts in an hour, you should spread this out to leave enough room to handle responses. Make sure you can have a genuine conversation and take the time to answer questions.</p>

<h3>Don&rsquo;t Stick to The Script&nbsp;</h3>

<p>While templates make it convenient to send out messages and nail down the tone and voice you want, having a personal touch allows you to make the most of peer-to-peer texting.</p>

<h2>FAQ&nbsp;</h2>

<h3>What is The Definition of Peer-to-Peer Texting?</h3>

<p>Peer-to-peer texting is one human texting another, as opposed to automated messages sent from a server like&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a> and&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a>. Peer-to-peer text messaging is a communications technology that enables organizations to use either an online platform or a mobile application to send text messages to recipients from a single sender to a single recipient to initiate two-way communication. This differs from application-to-peer (A2P) texting.</p>

<h3>Why Are Peer-to-Peer Texts Effective?</h3>

<p>Advocacy groups and activists can mobilize support for a critical cause or important legislation by having volunteers send texts outlining vital action steps.</p>

<p>Political campaigns and nonprofits also use peer-to-peer messaging to fundraise. This effective tactic enables volunteers to engage with donors or publicize an upcoming fundraising event.</p>

<h3>What Are The Response Rates for Peer-to-Peer Texting?&nbsp;</h3>

<p>Peer-to-peer text messages have an open rate of over 95% and a response rate of a quarter to half of that based on individual factors.</p>

<h3>Does Peer-to-Peer Texting Work?</h3>

<p>Having one-on-one conversations can garner more support than one mass email, which usually doesn&rsquo;t even get opened.</p>

<h3>Can I Send MMS with Peer-to-Peer Texting?</h3>

<p>Yes, you can send MMS with peer-to-peer texting. P2P text messaging allows you to send images, files, and other rich media.</p>

<h3>What&rsquo;s the Difference Between Peer-to-Peer Texting and Bulk Texting?&nbsp;&nbsp;</h3>

<p>P2P texting requires you to send messages individually, while bulk texting can send thousands of messages at once. A&nbsp;<a href="https://dexatel.com/bulk-sms/">bulk SMS service provider</a> will still let you get your message out to a large number of people, but P2P serves a different purpose. Bulk SMS is classified as a robocall from a compliance standpoint, while P2P isn&rsquo;t.</p>
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Peer-to-peer texting is how you can authentically reach thousands of supporters, voters, and donors in a single day through a single platform. 

The Foolproof Guide to Peer-to-Peer Texting 

The Complete Guide to Peer-to-Peer Texting 

<p>Healthcare facilities go through dozens of patients on a daily basis, so a good patient appointment scheduling system goes a long way. Having this in place is key to the success of a clinic. But if not done properly, it can waste a great deal of the staff&rsquo;s time. Certain measures such as automating the schedule help boost the efficiency of the practice.&nbsp;</p>

<p>As straightforward as it may seem, the process of scheduling patients involves quite a lot of skill, planning, and experience. Being able to carry out this task effectively can have a positive impact on patient care and the clinic in general. This involves adopting best practices and choosing the right scheduling method.&nbsp;</p>

<h2><strong>What Is Patient Scheduling?</strong></h2>

<p>Patient appointment scheduling refers to the practice of booking patients for consultations, following up with them, and sending&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a>. The process can either be manual or via an automated system. For clinics that are often busy, an automated system is an ideal way to go. It allows the staff to focus on critical tasks rather than waste time trying to set up rounds of appointments.</p>

<p><img alt="common-types-of-patient-appointment-scheduling" src="/images/blog/135/body/common-types-of-patient-appointment-scheduling.webp" style="width:100%" /></p>

<h2><strong>Common Types of Patient Appointment Scheduling</strong></h2>

<p>Healthcare facilities have a number of patient scheduling methods to choose from. Each of these methods is ideal for certain situations, such as how busy a clinic is and the types of cases the physicians handle. These are some of the most common approaches to booking visits:</p>

<h3><strong>Cluster Scheduling</strong></h3>

<p>Cluster scheduling is when clinics group together patients with similar cases. This helps physicians stay in one frame of mind as they go through the appointments. For example, you may group patients coming in for colonoscopies together. Then, you can focus on general checkups before finishing the day with other health complaints.</p>

<h3><strong>Time-Specified Scheduling</strong></h3>

<p>Time-specific scheduling, or stream scheduling, involves booking appointments at a specified time. Most healthcare institutions choose this patient scheduling method to reduce the amount of time visitors have to wait for their turn. The amount of time allotted often depends on the purpose of the visit.</p>

<p>For example, complete physicals for new patients usually take longer than urgent appointments. One potential downside of this approach is the risk of no-shows, which can leave gaps in the schedule.&nbsp;<a href="https://dexatel.com/blog/how-to-send-a-reminder-text/">Sending text message reminders</a> about the appointments can limit this risk.&nbsp;</p>

<h3>Integrated Scheduling</h3>

<p>Also referred to as long-short scheduling, integrated scheduling is when you open up slots for either long examinations or quick follow-ups. In this case, you would normally book one type of appointment in the first half of the day, and another type in the second half.</p>

<p>Much like cluster scheduling, this approach allows doctors to stay in the right frame of mind throughout the day. One concern, however, is the possibility of some short checkups taking longer than they should, which may result in the doctor falling behind schedule.</p>

<h3>Wave Scheduling</h3>

<p>With wave scheduling, a clinic books three to four patients every half hour. The doctor then meets with the patients on a first-come, first-served basis. And since the visits take place in waves, there&rsquo;s always a patient waiting for the doctor. This patient appointment scheduling method is ideal for practitioners who have a lot of patients to handle in a day.</p>

<p>You may occasionally see urgent cases before those coming in for routine checkups. Since this can result in some visitors getting frustrated about losing their slot to another patient, you&rsquo;ll want to communicate any delays via SMS.&nbsp;</p>

<h3>Modified Wave Scheduling</h3>

<p>This patient scheduling approach involves booking patients for the first half of each hour and keeping the second half open for special circumstances. Modified wave scheduling helps accommodate appointments that run long or urgent patients who walk in without booking a visit.</p>

<p>You&rsquo;ll find this method ideal for medical groups where visit lengths tend to be unpredictable, as well as clinics where patients often come in without appointments. You may also expect some downtime if no patients show up in the second half of the hour&mdash;after wrapping up the other visits on time.</p>

<p><img alt="time-slot-scheduling" src="/images/blog/135/body/time-slot-scheduling.webp" style="width:100%" /></p>

<h3>Time Slot Scheduling</h3>

<p>In this method, the clinic shows the patient all the slots that are available. Once they pick their preferred time, they&rsquo;ll simply fill in the patient data and receive a confirmation via SMS or email. Choosing the time slot method for patient scheduling requires clinics to track the system for any last-minute cancellations. The staff would quickly fill them in to avoid an empty slot.&nbsp;</p>

<h3>Double-Booking</h3>

<p>The double-booking method for patient appointment scheduling refers to booking two patients in one slot. This approach can be ideal in a number of situations. For instance, you may carry out a quick checkup for one patient while the other undergoes a lengthy procedure&mdash;ideally with the help of a nurse. The main concern with this method is that patients might not be happy to find out they&rsquo;re sharing the time slot with someone else; it can overload the practitioners as well.</p>

<h3>Open Booking</h3>

<p>With open booking, clinics give patients a time frame&mdash;such as between 2 p.m. and 5 p.m.&mdash;to choose an appointment. As a result, the physicians will have enough time to attend to urgent cases. The open booking system helps manage the unpredictable flow of incoming patients by reducing the average waiting time and preventing complaints in the process. This patient scheduling approach is especially ideal when only part-time specialists are available and can see patients within a certain timeframe.&nbsp;</p>

<h2>Benefits of Patient Scheduling</h2>

<p>With the number of cases doctors handle on a daily basis, there&rsquo;s always the risk of things getting out of control. That&rsquo;s why it&rsquo;s crucial to implement the right scheduling method. Benefits of proper patient scheduling include:</p>

<ul>
	<li>
	<p>Improving patient experience: Patient appointment scheduling helps in providing a better experience by mitigating delays, which can be frustrating for them.</p>
	</li>
	<li>
	<p>Reducing no-shows: Scheduling systems often send out automated appointment reminders&mdash;usually through an&nbsp;<a href="https://dexatel.com/">SMS messaging provider</a>&mdash; to make sure patients haven&rsquo;t forgotten to show up.</p>
	</li>
	<li>
	<p>Boosting staff productivity: A decent medical appointment scheduling system prevents clinic staff from having to spend extra time managing the slots. Instead, they would be able to focus on more critical tasks such as attending to the patients who are already in the medical facility.&nbsp;</p>
	</li>
</ul>

<h2>7 Patient Scheduling Best Practices</h2>

<p>A positive patient experience is often a top priority in the&nbsp;<a href="https://dexatel.com/industries/healthcare/">healthcare industry</a>. This includes proper scheduling of appointments. The following tips show you how to schedule patients effectively and guarantee their satisfaction in the process.&nbsp;</p>

<h3>1. Prioritizing Appointments</h3>

<p>It makes sense to schedule urgent appointments first. Some factors to account for include the level of care a person needs and the duration of the appointment. Besides the time it takes to carry out certain procedures, it&rsquo;s also a good idea to identify the patients who are known to ask too many questions. As a physician, this helps you guarantee that your patients get the care they need without wasting your time.&nbsp;</p>

<p><img alt="patient-self-scheduling" src="/images/blog/135/body/patient-self-scheduling.webp" style="width:100%" /></p>

<h3>2. Patient Self-Scheduling</h3>

<p>Thanks to modern technology, people can use patient scheduling software to book their own appointments. Both your website and&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a> can come in handy for this purpose, and your patients wouldn&rsquo;t need to install an app or sign in to a portal. This makes patient self-scheduling an excellent way for a clinic to cut down on the time it spends booking appointments while boosting patient satisfaction.&nbsp;</p>

<p>You may also see an uptick in patient acquisition; new patients can easily book their first consultations on their own. In addition, the 24/7 availability of the self-scheduling platform allows those who need to book after business hours to do so instead of having to leave a message for future appointments.&nbsp;</p>

<h3>3. Automating Responses to Common Questions</h3>

<p>A lot of the questions that patients ask when scheduling often have a common response. A program that can provide automated answers to frequently asked questions can save a great deal of time for clinic staff. Normally, your team would be answering patients&#39; questions in person or on the phone. An advanced system, on the other hand, can respond based on specific keywords like &ldquo;confirm,&rdquo; &ldquo;cancel,&rdquo; and &ldquo;reschedule.&rdquo;&nbsp;</p>

<h3>4. Confirming Appointments Via Text and Email</h3>

<p>Appointment confirmations reassure patients that their consultation is still on. An effective way to remind patients about their appointments&mdash;and ask if they need to reschedule&mdash;is with automated emails and&nbsp;<a href="https://dexatel.com/blog/hospital-text-message/">hospital text messaging</a>.&nbsp;</p>

<p>Being able to confirm appointments by text, email, or phone calls can go a long way in offering a positive experience for visitors. This is where an optimized patient scheduling system comes in handy as well. It facilitates a predictable workflow, so your schedule will never have too many or too few appointments.</p>

<h3>5. Using Automated Patient Recall</h3>

<p>Setting up a patient recall system helps you ensure that they return for their routine checkups. You&rsquo;ll also be able to maintain a consistent workflow and communicate with your patients via automated&nbsp;<a href="https://dexatel.com/blog/hipaa-compliant-texting/">HIPAA-compliant texting</a>. This feature can be useful for everything from follow-up instructions to post-appointment surveys. Each of these communications can serve as an outreach for patients who may not have attended routine checkups in years.&nbsp;</p>

<h3>6. Asking for Feedback</h3>

<p>Suppose your patient made a booking, received a reminder for it, and attended the appointment. The communication flow doesn&rsquo;t need to end there. After logging the appointment&rsquo;s completion, a good practice involves sending the visitor an SMS to ask for feedback. This can be a text poll for patients to rate the visit from 1 to 5 or include a link where they can leave a review.</p>

<p>Feedback can help any successful clinic improve how they provide healthcare&mdash;SMS messaging is the easiest way to collect it.&nbsp;</p>

<h3>7. Automating a Patient Waiting List</h3>

<p>No-shows and cancellations are inevitable in any practice. Implementing an automated waiting list, however, can help limit their effect. Patient appointment scheduling software can send out&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> announcing the availability of open spots.</p>

<p>There are also software providers that will automatically manage waiting lists for their clients. This prevents the need to fill vacancies by reaching out to patients individually.&nbsp;</p>
<quillbot-extension-portal></quillbot-extension-portal>

Find out all you need to know about patient appointment scheduling, including best practices, different scheduling methods, and its benefits.

Patient Appointment Scheduling: Best Practices and Methods

Patient Appointment Scheduling: Tips and Types

<p>Texting makes everything easier. It&rsquo;s simple, convenient, and universal, just like a PDF (Portable Document Format) file&mdash;which is why sending a PDF via text is one of the best ways to share more than just a message. It combines the speed and effectiveness of text messaging with the accessibility and versatility of PDFs.</p>

<p>A PDF can include graphs, images, and hyperlinks. You can fit a lot more than the <a href="https://dexatel.com/blog/sms-character-limit/">160-character limit of a regular SMS</a> in a small package that still packs a big punch.&nbsp;</p>

<p>Most&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a> allow you to add files to your&nbsp;<a href="https://dexatel.com/mass-text/">mass texting</a> campaigns or one-on-one conversations, so it&rsquo;s easy to send them to as many people as you want in seconds. Having the ability to send PDFs via text can greatly enhance your&nbsp;<a href="https://dexatel.com/sms-marketing/">text marketing</a> and business messaging arsenal.&nbsp;</p>

<h2><strong>Why Do People Send PDFs via Text?&nbsp;</strong></h2>

<p>Texting is one of the most effective ways of reaching people. They are easy and convenient, get opened and responded to a lot more than email, and are a great way of instantly notifying people via&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a> or&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a>.</p>

<p>Sending a PDF via text gets your recipients the documents they need instantly and onto their phones when they&rsquo;re on the go. PDFs are an ideal format for sending a lot of information in one package, including visual elements. It&rsquo;s a versatile and popular file format that&rsquo;s almost universally supported and accessible, even on mobile devices.&nbsp;</p>

<p>There are many reasons to send a PDF via text, including sending helpful documents like invoices, pricing quotes, receipts, tickets, schedules, brochures, and much more.</p>

<p><img alt="when-to-send-pdf-via-text" src="/images/blog/134/body/when-to-send-pdf-via-text.webp" style="width:100%" /></p>

<h2><strong>When to Send a PDF via Text&nbsp;</strong></h2>

<p>Besides knowing how to send PDFs via text, it&rsquo;s helpful to know when to send them. Here are some examples:</p>

<ul>
	<li>
	<p>When you have to report something: Text a PDF report to your customers or business associates&mdash;daily, weekly, or monthly</p>
	</li>
	<li>
	<p>When your customer books a trip through your agency: You can text your client a travel itinerary in PDF format before their trip</p>
	</li>
	<li>
	<p>When someone reserves a table at your restaurant: Text your restaurant menu as a PDF to get diners acquainted before they arrive</p>
	</li>
	<li>
	<p>When someone registers for your course: Text them a schedule and list of coursework so they always have it on hand</p>
	</li>
	<li>
	<p>When you have to invoice someone: Invoicing and getting paid can be hard, especially by email&mdash;text messages get you front and center</p>
	</li>
	<li>
	<p>When someone is attending your event: Text them a PDF with the event agenda, directions, seating arrangements, and other important information</p>
	</li>
	<li>
	<p>When someone expresses interest in your product or service: Text them an info pack that details your offerings and prices</p>
	</li>
	<li>
	<p>When you have a patient coming in the morning: Attach the PDF file to a text and send it the night before with instructions on what to eat and other requirements prior to the medical checkup</p>
	</li>
	<li>
	<p>When your customer has just purchased a new product: Text them a manual or usage instructions and immediately engage them if they need setup support</p>
	</li>
</ul>

<p><img alt="how-to-send-pdf-via-text" src="/images/blog/134/body/how-to-send-pdf-via-text.webp" style="width:100%" /></p>

<h2><strong>How to Send a PDF via Text&nbsp;</strong></h2>

<p>For texting PDFs on an iPhone, you can easily use iMessage. Find the file you wish to send in your iPhone&rsquo;s &ldquo;Files&rdquo; folder, press and hold, tap &ldquo;Share,&rdquo; and select the Messages app from the options that appear. From there, you can select the contacts you wish to send it to.</p>

<p>The only caveat is that your recipient also has to have an Apple device to receive iMessages. Otherwise, your message will be sent as a regular text.</p>

<h3><strong>Why Can&rsquo;t I Send PDFs via Text on My iPhone?&nbsp;</strong></h3>

<p>There can be a number of reasons why your PDF files aren&rsquo;t being sent on an iPhone. You may be trying to send a documents to a non-iOS device, in which case your iMessage will not go through&mdash;try sending it as an MMS instead.</p>

<p>For MMS to work, your iPhone needs to have the correct settings selected. When you send a PDF file, it&rsquo;s not sent as a regular text message, but as a multimedia message. Regardless, ensure that &ldquo;Send as SMS&rdquo; is toggled on in your settings. Files will automatically be sent as an MMS.</p>

<p>If you&rsquo;re sending by MMS and the PDF is not getting attached or the message isn&rsquo;t going through, your file size may be too large.</p>

<h3><strong>How to Send a PDF via Text Message on Android&nbsp;</strong></h3>

<p>You can easily send PDFs via text on Android through the File Manager app or directly through your native Messages app. In the File Manager, find the PDF file you want to share, press and hold it, and tap the Messages app icon in the &ldquo;Share files via&rdquo; menu that opens. Choose the recipient contact and done</p>

<p>Alternatively, you can also use your Android phone&rsquo;s native messaging app. Find the conversation or start a new one and press the &ldquo;+&rdquo; icon to select attachments for your message. Press the Files button to open &ldquo;File Manager,&rdquo; where you should locate the PDF you wish to send. Select the PDF and hit send.</p>

<p><img alt="ways-to-send-pdf-via-text" src="/images/blog/134/body/ways-to-send-pdf-via-text.webp" style="width:100%" /></p>

<h2><strong>3 Ways to Send a PDF via Text&nbsp;&nbsp;&nbsp;</strong></h2>

<h3><strong>Attach a PDF File to an MMS&nbsp;</strong></h3>

<p>You can physically attach a PDF file directly within the message box by selecting it as an attachment from your phone&rsquo;s texting application.</p>

<h3><strong>Include a Link to the PDF file in an SMS</strong></h3>

<p>If you wish to send an SMS instead of an MMS, you can still share a PDF file by including a link to it in the message body. Use a URL shortener to save space on the character limit.</p>

<h3><strong>Use a Bulk SMS Service Provider&nbsp;</strong></h3>

<p>You can also send PDFs via text message using a&nbsp;<a href="https://dexatel.com/bulk-sms/">bulk SMS</a> or mass texting provider, which gives you more functionality and the ability to send to thousands of recipients at once.</p>

<h2><strong>Sending PDFs with Business Texting&nbsp;</strong></h2>

<p>So what if you&rsquo;re a business owner who has a team or customers who use both Apple and Android devices? To keep up communications with everyone regardless of the device they use, you may need to use a different method. SMS platforms like Dexatel allow you to send PDFs and other files via text to individuals and large groups from a single, easy-to-use interface.&nbsp;</p>

<p>Using Dexatel&rsquo;s&nbsp;<a href="https://dexatel.com/">business text messaging</a> solutions, you can send messages to any phone number from anywhere in the world. Schedule your texts in advance, set auto-responders, and easily personalize all your messaging. You can text from your computer, making it easy to send files like PDFs to anyone.</p>

<p>Dexatel&rsquo;s affordable pricing and flexible messaging options&mdash;including&nbsp;<a href="https://dexatel.com/viber-business/">Viber Business Messages</a> and&nbsp;<a href="https://dexatel.com/whatsapp-business-api/">WhatsApp Business API</a>&mdash;make it a one-stop shop for all your business messaging needs. And with a powerful&nbsp;<a href="https://dexatel.com/sms-api/">SMS API</a> that lets you integrate multiple external applications and CRMs, you can create hassle-free automations that work across all of your business&rsquo;s internal systems and keep you fully in control.</p>
<quillbot-extension-portal></quillbot-extension-portal>

Learn how to send a PDF via text message and see how easy it is to add files to your one-on-one conversations or mass texting campaigns.

Sending PDFs via Text: 101

The Basics of Sending PDFs via Text

<p>From order confirmation text messages to arrival alerts, transparency is essential in online retail. Customers want to know where their orders are throughout the whole eCommerce fulfillment process. The speed and efficiency of SMS messaging make it easier to keep customers up-to-date&mdash;even more so when there&rsquo;s a&nbsp;<a href="https://dexatel.com/">business text messaging</a> service involved.</p>

<p>Let&rsquo;s not forget that writing an order confirmation SMS requires a personal approach. And to give you an idea, we&rsquo;ve compiled a handy list of samples for your convenience.&nbsp;</p>

<h2><strong>What Is an Order Confirmation Text Message?</strong></h2>

<p>An order confirmation text message refers to an SMS you send to a customer who has placed an online order with your store. You can automate these notifications by integrating an&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a> with your point of sale and order fulfillment systems. The platform sends a personalized&nbsp;<a href="https://dexatel.com/blog/automated-text-message/">automated SMS</a> text every time an order takes place or changes its status. What makes order confirmation messages effective is that they have a significantly&nbsp;<a href="https://dexatel.com/blog/sms-open-rates/">higher open rate</a> than emails.&nbsp;</p>

<h2><strong>Order Confirmation Text Message Samples</strong></h2>

<p>Following up with orders at every stage goes a long way in improving customer experience. This means letting the customer know when their order is confirmed and out for delivery. You&rsquo;ll also want to send&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> regarding shipment updates and package arrivals. Here are some order confirmation SMS templates to get you started.&nbsp;</p>

<p><img alt="order-confirmation-sms-examples" src="/images/blog/133/body/order-confirmation-sms-examples.png" style="width:100%" /></p>

<h3><strong>Order Confirmation SMS Examples</strong></h3>

<p>Once a customer makes a purchase, your first course of action is to send a&nbsp;<a href="https://dexatel.com/blog/customized-sms/">customized SMS</a> confirming the order. Some order confirmation text message samples include:</p>

<ul>
	<li>
	<p><em>Hi Jennifer, thanks for placing your order with us. Your package is being processed and will be on its way soon. You can track your order at http://bit.ly/p1we1.</em></p>
	</li>
	<li>
	<p><em>Hello David, we&rsquo;ve received your Shirtera order number #123456. You&rsquo;ll get another text when it&#39;s out for delivery. Go to&nbsp;http://bit.ly/p1we1 for updates.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hey Albert, thank you for shopping at The Full Cart! Your order has shipped and its number is #123456. Here&rsquo;s your tracking link: http://bit.ly/p1we1</em></p>
	</li>
	<li>
	<p><em>Thank you for placing an order at Cheeseburger, Patricia! We&rsquo;ll let you know when your meal is on its way.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Congratulations, Paula! You&rsquo;ve just placed your first order with Shirtera! As a thank you, we&rsquo;re giving you 20% off on your next order.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hey Alex, your order with The Full Cart is confirmed. We&rsquo;re preparing your package right now. Check for shipment updates here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
</ul>

<h3><strong>Order Shipment SMS Examples</strong></h3>

<p>Next, you&rsquo;ll want to inform your customer when their order is out for shipment. Some automated text examples include:</p>

<ul>
	<li>
	<p><em>Hi Helena, we&rsquo;ve got some good news for you! Your order is packed and on its way. You can track your package here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hello Clarice, We&rsquo;re happy to tell you that your order from The Full Cart has shipped. You should receive your package in 3-4 business days.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Great news, Jim! Your package is out for delivery. To track your order, go to&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hey Michael! We&rsquo;ve sent out your order from Cheeseburger. Your driver, Tony, is on his way with your meal.&nbsp;&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hi Angela! Your order from Shirtera is out for shipment! We&rsquo;ve included a small gift too. Visit&nbsp;http://bit.ly/p1we1 to track your package.</em></p>
	</li>
	<li>
	<p><em>Hello Karen! Your yoga mat is on its way and will arrive in 2-3 business days. For real-time tracking, go to&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
</ul>

<p><img alt="transit-status-sms-examples" src="/images/blog/133/body/transit-status-sms-examples.png" style="width:100%" /></p>

<h3><strong>Transit Status SMS Examples</strong></h3>

<p>After sending order confirmation text messages and out-for-delivery notifications, it&rsquo;s also a good idea to keep your customer posted with updates during transit. You can send them messages like these:</p>

<ul>
	<li>
	<p><em>Hey Natasha, your package from The Full Cart is expected to arrive tomorrow at 3 p.m. Stay tuned for updates.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hi Andy, your order has left the final checkpoint and is on its way to your doorstep. You can track the package right here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hello, Kate! Your order from Shirtera is estimated to arrive today. Visit&nbsp;http://bit.ly/p1we1 for live tracking.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Today&rsquo;s the day, Nicole! Expect to receive your package at around 3 p.m. Go to&nbsp;http://bit.ly/p1we1 to track its progress.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Good news, Martin! You&rsquo;ll have your package by the end of the day. For more updates, go to&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Ready for your package, Tom? Delivery is scheduled for 8 p.m. Call us at +1-202-555-0157 if you have any questions</em></p>
	</li>
</ul>

<h3><strong>Order Delivered SMS Examples</strong></h3>

<p>Finally, make sure to let your customer know when their package has arrived. You can also ask them to leave feedback. Here are text message templates:</p>

<ul>
	<li>
	<p><em>Hi Monica! Your package has been delivered. Let us know what you think by replying with a 1-5 rating.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hey Xavier, your order has been successfully delivered. We hope you like it! Don&rsquo;t forget to give us your feedback here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Great news, Peter! Your order from The Full Cart has arrived. Make sure to contact us if you have any questions.</em></p>
	</li>
	<li>
	<p><em>Hey Eric, your Cheeseburger order has arrived. Enjoy your meal and remember to rate us here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hello Jessica! Your package from Shirtera has arrived. We&rsquo;d love to see your new fit on our social media. Don&rsquo;t forget to tag us!</em></p>
	</li>
	<li>
	<p><em>Hi Samuel! We&rsquo;ve received an update that your order has been delivered. Feel free to leave a review here:&nbsp;http://bit.ly/p1we1&nbsp;</em></p>
	</li>
</ul>

<p><em><img alt="return-status-sms-examples" src="/images/blog/133/body/return-status-sms-examples.png" style="width:100%" /></em></p>

<h3><strong>Return Status SMS Examples</strong></h3>

<p>There&rsquo;s always a possibility that your customer will want to make a return. In this case, offering a refund is a sign of good customer service. This includes sending updates about order returns and refunds, for instance:</p>

<ul>
	<li>
	<p><em>Hey Suzan, we&rsquo;re sorry to hear you didn&rsquo;t like your order. Send your return within 15 days for a full refund and a 10% discount on your next order.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hi Bernard, we&rsquo;ve received your return. Please allow 2-3 business days for your refund to be processed.&nbsp;</em></p>
	</li>
	<li>
	<p><em>We&rsquo;re sorry your Shirtera order didn&rsquo;t meet your expectations, Carl. For a full refund, ship it with our prepaid label within 20 days. Please reply if you have questions.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hello Diane, it&rsquo;s Mike from The Full Cart. I&rsquo;ve issued a refund of $69.13 to your payment method. You&rsquo;ll receive it in 3-4 business days.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Thank you for reaching out, Christine. We&rsquo;ll issue a refund once we&rsquo;re done processing your return.&nbsp;</em></p>
	</li>
	<li>
	<p><em>Hi Mark, your return has arrived at our facilities and is being processed. You&rsquo;ll receive a refund in 2-3 business days. Thank you for your patience.&nbsp;</em></p>
	</li>
</ul>

<h2><strong>Tips for Writing the Perfect Order Confirmation Text Message</strong></h2>

<p>Order confirmation templates certainly come in handy when you&rsquo;re getting started with personalized messages. But may also want to keep these 3 simple tips in mind:</p>

<ol>
	<li>
	<p>Always keep the message short and straightforward. Begin with a friendly greeting and inform your customer about their order&rsquo;s status.</p>
	</li>
	<li>
	<p>In cases such as first-time orders, sweeten the deal with a special discount or an exclusive offer.&nbsp;</p>
	</li>
	<li>
	<p>Be quick with your notifications by sending them as soon as the order status changes. While SMS texting is efficient, what good is it if you don&rsquo;t send the updates at the right time?</p>
	</li>
</ol>


Here’s a helpful compilation of order confirmation text message examples that you can use in your eCommerce fulfillment process, including tips.

30 Order Confirmation Text Message Examples To Use Now

30 Order Confirmation Text Message Examples You Can Borrow

<p>Building a quality seasonal workforce on time can be an uphill battle for many businesses. Whether you&rsquo;re hiring for the beach season, the winter holidays, or an annual event, you&rsquo;ll want to create a recruitment strategy that you can implement between the seasons.</p>

<p>One approach that&rsquo;s tried, tested, and true is SMS messaging. It serves as an effective tool for reaching out to a massive pool of potential candidates, which ultimately results in a smooth hiring process. This makes <a href="https://dexatel.com/blog/sms-recruitment/">SMS recruitment</a> a great text recruiting tool and a go-to choice for attracting and bringing in seasonal employees.</p>

<h2><strong>Seasonal Hiring SMS for Recruitment</strong></h2>

<p>The main goal of recruitment is to land top talent&mdash;someone who&rsquo;s the ideal fit for the job. Many modern businesses are adopting SMS as a preferred channel for the hiring process. It is a quick, reliable, and cost-efficient way to get the recruitment message out, with an open rate of 98%.</p>

<p>Whether you&rsquo;re on the lookout for seasonal employees, full-timers, or any other type of talent, SMS can enhance your marketing strategy and boost your chances of reaching candidates. And with a considerably high click-through rate, it helps you connect with potential candidates faster, which is especially important if you&rsquo;re looking for seasonal employees on short notice.&nbsp;</p>

<p><img alt="sms-messaging-for-seasonal-hiring" src="/images/blog/132/body/sms-messaging-for-seasonal-hiring.png" style="width:100%" /></p>

<h2><strong>Using SMS Messaging for Seasonal Hiring</strong></h2>

<p>Text messaging can play a huge role in your hiring efforts. This includes bringing in seasonal employees, reducing strain on HR, and creating a solid pool of potential candidates.&nbsp;</p>

<p>A seasonal employee is someone you hire temporarily to help out during a busy period, such as answering customer queries, managing a database, or providing part-time remote services. In return, seasonal employees often benefit from flexibility, employee discounts, and company culture. Here&rsquo;s how text messaging can be useful when it comes to bringing in talent on a seasonal basis:</p>

<h3><strong>Have Prospective Employees Approach You</strong></h3>

<p>Anything from QR codes to text-to-apply methods can come in handy for engaging job seekers. While online job postings can do just fine, it can also be a good idea to set up signage in public spaces such as gyms, campuses, and community centers. The signage may, for example, include a text keyword that a potential hire can send to an&nbsp;<a href="https://dexatel.com/blog/sms-short-code/">SMS short code</a>. This can be an effective way to attract those who may be looking for temporary job openings or part-time work.&nbsp;</p>

<p><img alt="marketing-list" src="/images/blog/132/body/marketing-list.png" style="width:100%" /></p>

<h3><strong>Make Use of Your Marketing List</strong></h3>

<p>In many cases, you wouldn&rsquo;t need to look further for potential talent than your own customers. You&rsquo;d be surprised at how many of those who enjoy your products and services would love to work with you. You can use your&nbsp;<a href="https://dexatel.com/sms-marketing/">SMS marketing service</a> to inform your audience about seasonal job opportunities.</p>

<p>Offering incentives such as gift cards can also go a long way in getting potential candidates to engage. For instance, you can bring in passionate readers to work at your bookstore over the holidays, with the additional promise of flexible hours and special discounts on books.&nbsp;</p>

<h3><strong>Try Internal Referrals</strong></h3>

<p>A great source of job advertisements for your company can be your existing employees. You can use incentives such as referral bonuses and additional days off to encourage them to look into their connections for potential talent. An&nbsp;<a href="https://dexatel.com/blog/sms-marketing-campaign/">SMS campaign</a> would make this strategy even more effortless. All that your employees need to do is pass the message on to people they know who might be interested.&nbsp;</p>

<h3><strong>Effortlessly Cover a Shift</strong></h3>

<p>An extended workforce of temporary talent can be especially useful for filling up vacant shifts. When you need to cover a shift as soon as possible, sending an&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alert</a> to your seasonal employees often does the trick. You can ensure a response by offering incentives like bonus pay.</p>

<p>Suppose an employee called in sick and needed someone to cover for them. You can then send a text message offering a bonus to the first person who signs up for the empty shift.&nbsp;</p>

<h3><strong>Reach out About Opportunities Anytime</strong></h3>

<p>As your list of prospective hires grows, you can continue to deploy&nbsp;<a href="https://dexatel.com/blog/sms-marketing/">text message marketing</a> throughout the year, whenever you could use an extra pair of hands. This essentially prevents you from having to start a recruitment campaign from scratch each time things get busy. It&rsquo;s also a great way to establish yourself as a potential source of employment for your network of prospective hires. All you would have to do is send a simple text message informing them about the job opportunity&mdash;ideally mentioning the pay.&nbsp;</p>

<h2><strong>How to Make Text Recruitment Work for Your Seasonal Hiring</strong></h2>

<p>Text recruitment can help you stand out from the crowd in a number of ways. For one, it&rsquo;s a modern approach as opposed to the more traditional job postings. This makes it an effective strategy when you&rsquo;re in urgent need of seasonal talent. Having said that, there are several measures you can take to make the most of your SMS recruitment efforts.&nbsp;</p>

<ul>
	<li>
	<p>Personalize messages by using their name to avoid seeming like you&rsquo;re&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a></p>
	</li>
	<li>
	<p>Keep the messages straightforward</p>
	</li>
	<li>
	<p>Stick to plain language and ditch the fancy jargon</p>
	</li>
	<li>
	<p>Use a casual yet professional tone</p>
	</li>
	<li>
	<p>Only provide relevant information</p>
	</li>
	<li>
	<p>Schedule interviews with job applicants</p>
	</li>
	<li>
	<p>Use SMS templates to send recruiting text messages</p>
	</li>
	<li>
	<p>Send interview reminders to minimize no-shows</p>
	</li>
</ul>

<p><img alt="sms-seasonal-hiring " src="/images/blog/132/body/sms-seasonal-hiring .png" style="width:100%" /></p>

<h2><strong>The Challenges of SMS Seasonal Hiring&nbsp;</strong></h2>

<p>Recruitment via text&mdash;whether for hiring seasonal employees or full-timers&mdash;comes with a few challenges. Factoring these challenges into your strategy can ensure the hiring campaign is efficient and convenient for everyone involved.&nbsp;</p>

<h3><strong>Can Be Costly for Candidates</strong></h3>

<p>SMS messaging normally costs very little for businesses, especially if a&nbsp;<a href="https://dexatel.com/">business text messaging</a> service is involved. But that might not always be the case for candidates. Keep in mind that not every user has unlimited SMS messaging on their mobile plans. This can make it somewhat costly for them to communicate with you during the SMS hiring process.</p>

<p>That being said, it can be a good idea to make sure the potential hire doesn&rsquo;t mind communicating via SMS, so the candidate experience is as smooth as possible.&nbsp;</p>

<h3><strong>Monitoring Communication Can Be Tricky</strong></h3>

<p>SMS messaging is not the only mode of communication that you&rsquo;d use in the recruitment process. In many cases, emails and phone calls are also involved. Adding an extra medium, however, may complicate the recruiters&rsquo; workflow. Implementing a decent tracking system that works smoothly with your&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a> can make the whole hiring and interviewing process more seamless and efficient.&nbsp;</p>

<h3><strong>Having to Maintain Consistency&nbsp;</strong></h3>

<p>Being able to maintain consistent messaging throughout the hiring process is a crucial part of your efforts. This means training your recruitment team with software that guarantees professional communication prior to implementing SMS in your talent acquisition strategy.</p>
<quillbot-extension-portal></quillbot-extension-portal>

Here’s all you need to know about seasonal hiring using SMS recruitment campaigns and connecting with potential candidates.

Seasonal Hiring With SMS Recruitment 

Seasonal Hiring With SMS Recruitment: How To Do It 

<p>Videos are an effective way to pass on information in a matter of seconds. You&rsquo;re either watching one or making one&mdash;a viral reel, a funny meme, or a vacation clip. But what if you want to send videos through text messaging? The good news is that, with MMS <a href="https://dexatel.com/sms-marketing/">text marketing</a>, you actually can.</p>

<p>After all, if you can text photos and PDF files, sending videos should also be possible. As great as this sounds, there are limitations to what you can send.</p>

<h2><strong>Sending Videos Via Text&nbsp;</strong></h2>

<p>These are the basics of how to send a video through text:</p>

<ol>
	<li>
	<p>Open the messaging app on your mobile device</p>
	</li>
	<li>
	<p>Select a recipient from your contact list or create a new chat</p>
	</li>
	<li>
	<p>Tap on the option for attaching a file or media</p>
	</li>
	<li>
	<p>Find the video you plan on sending</p>
	</li>
	<li>
	<p>Send the message as you normally would</p>
	</li>
</ol>

<p>The process may be slightly different depending on the device and messaging app you&rsquo;re using. When you&rsquo;re sending videos via text, you may also want to account for the file size limits that some carriers have for media attachments.&nbsp;</p>

<p><img alt="send-videos-through-text" src="/images/blog/131/body/send-videos-through-text.webp" style="width:100%" /></p>

<h2><strong>What to Know When You Want to Send Videos Through Text</strong></h2>

<h3><strong>1. Video Size Limits</strong></h3>

<p>While mobile phones generally have a size restriction for sharing videos via text, the main consideration here is the carriers. Size limits vary from one mobile carrier to another and tend to be stricter than those of mobile developers. But how long can a video be to send through text? It&rsquo;s not exactly the length of the video itself that matters, but rather the size of the file.</p>

<p>AT&amp;T, for instance, has a limit of 1 MB for each file, whereas Verizon allows up to 3.5 MB. Should you need to send videos through text, make sure to check with your mobile carrier about size restrictions. Size restrictions also have to do with the device you have.&nbsp;</p>

<p><strong>A. Sending videos through text on iPhone</strong></p>

<p>Videos going from iPhone to iPhone via messaging don&rsquo;t go through a wireless carrier. In this case, you&rsquo;d be using Wi-Fi or mobile data to share the media. Size and length restrictions do not matter in an iOS-to-iOS situation.&nbsp;</p>

<p><strong>B. Sending videos through text on Android</strong></p>

<p>Android phones feature a group messaging option that dodges any size limitations. To enable this function, go to &quot;Settings,&quot;&nbsp; select &quot;Advanced,&quot;&nbsp; and then &ldquo;Group messaging.&rdquo; This way, you&rsquo;ll be able to share MMS messages with multiple recipients.&nbsp;</p>

<p>Much like iMessage, this feature uses Wi-Fi or mobile data, giving you more flexibility with video size. An alternative option for sending large video files is to make use of VoIP platforms such as WhatsApp.&nbsp;</p>

<h3><strong>2. Video Quality</strong></h3>

<p>Another question that springs to mind is how to send a video through text without losing quality. Both iPhone and Android devices compress to share large video files. This makes the videos easier to send and receive.</p>

<p>Needless to say, videos that you may send via text need to be smaller in size. Your mobile device will reduce their size by compressing them, sometimes resulting in a low-quality video.&nbsp;</p>

<p>Sending long videos from one Android to another doesn&rsquo;t involve much compression. The problem is when you&rsquo;re texting a video from an&nbsp;<a href="https://dexatel.com/blog/how-to-transfer-sms-from-android-to-iphone/">Android device to an iPhone</a>&mdash;or the other way around. This is because Apple controls both ends of the compression.</p>

<h2><strong>Mass Texting a Video Through a Messaging Platform</strong></h2>

<p>Texting a video to a handful of contacts using a single mobile phone shouldn&rsquo;t be a problem. But the same can&#39;t be said about reaching thousands of people. Besides significant difficulties, you may even come across issues with the video quality.&nbsp;&nbsp;&nbsp;</p>

<p>When it comes to&nbsp;<a href="https://dexatel.com/mass-text/">mass texting</a> for an MMS campaign, your best bet is to sign up for a&nbsp;<a href="https://dexatel.com/sms-platform/">messaging platform</a>. While sending out video files en masse would be easier this way, you&rsquo;ll still want to account for the size restrictions of the recipients&rsquo; carrier. If the video exceeds those limits, the recipient may not be able to receive it.&nbsp;</p>

<p><img alt="sending-videos-via-text-messaging" src="/images/blog/131/body/sending-videos-via-text-messaging.webp" style="width:100%" /></p>

<h2><strong>Tips for Sending Videos Via Text Messaging</strong></h2>

<p>If you&rsquo;ve chosen to send a video through text as part of your <a href="https://dexatel.com/blog/sms-vs-mms/">SMS or MMS</a> campaign, it&rsquo;s important to do it properly. A well-prepared video can go a long way in catching the attention of your target audience.&nbsp;</p>

<h3><strong>1. Less Is More</strong></h3>

<p>When it comes to&nbsp;<a href="https://dexatel.com/blog/mms-marketing/">MMS marketing</a> videos, minimalism is key. Consider keeping your videos short and straightforward. Besides maintaining your audience&rsquo;s attention, you also need to avoid exceeding any size restrictions.&nbsp;</p>

<h3><strong>2. Compress the Videos</strong></h3>

<p>Why let a carrier or smartphone compress your video when you can do the compressing yourself? Taking this matter into your own hands will allow you to have control over the final quality and appearance of the video. On the recipients&rsquo; end, smaller video files consume less mobile data and download faster.&nbsp;</p>

<h3><strong>3. Use Quality Content</strong></h3>

<p>Technical matters aside, you may also want the video content to be appealing and professionally created. If you want your customers to know you&rsquo;re selling a quality product, consider starting with quality content. After all, you&rsquo;re not only marketing a product, but also your brand.&nbsp;</p>

<h2><strong>Alternative Ways to Send Videos Through Text&nbsp;</strong></h2>

<p>Sending a video via text is clearly possible if you account for quality and size restrictions. In some cases, however, it may not be the best option at hand. Luckily, there are other ways you can get your video across.&nbsp;</p>

<h3><strong>1. Sending a Link to Online Content</strong></h3>

<p>Rather than attaching the video itself to the message, you can always share links so your audience can watch your content on the internet. Video-sharing applications such as Youtube allow you to send a video without having to send the file itself.&nbsp;</p>

<p>Tap on the &ldquo;share&rdquo; icon to obtain a unique link to your online content. Then, text that URL to your SMS marketing contact list. You won&rsquo;t even need to worry about losing quality or any size restrictions.&nbsp;</p>

<p>If you&rsquo;re not sure how to send a long video through text, uploading it to Youtube first may be your go-to option. There are also no storage or upload fees involved, and you can adjust the settings so that only those with the link can view the content. Other platforms for sharing videos include Vimeo, Dailymotion, Facebook, and TikTok.&nbsp;</p>

<h3><strong>2. Sending a GIF</strong></h3>

<p>If your video happens to fall under 15 seconds and doesn&rsquo;t require audio, you can always&nbsp;<a href="https://dexatel.com/blog/how-to-text-a-gif/">share it as a GIF</a>. Videos in the form of GIFs can serve the need for visual content at a fraction of the size. And while the size restrictions still apply, GIF files tend to be significantly smaller than videos. This means it&rsquo;s unlikely that you&rsquo;ll come across any issues with sizing.&nbsp;</p>

<p><img alt="when-to-send-videos-through-text" src="/images/blog/131/body/when-to-send-videos-through-text.webp" style="width:100%" /></p>

<h2><strong>When to Send Videos Through Text</strong></h2>

<p>Now that we&rsquo;ve covered all about how to send a video through text, let&rsquo;s highlight a few examples where video content would actually come in handy. While videos can be a great tool, you may not want to risk overdoing them. Sticking to these scenarios will prevent you from getting carried away with the tool.&nbsp;</p>

<ul>
	<li>
	<p><strong>Product demos: </strong>A product demo video allows your audience to get a sneak peek of what they&rsquo;re shopping for. This essentially increases the chances of your customers purchasing your products online.</p>
	</li>
	<li>
	<p><strong>How-to instructions: </strong>Sending instructional videos along with text can be an excellent way to enhance the customer experience. The video would give your consumers an idea of how to use the product you&rsquo;re marketing.</p>
	</li>
	<li>
	<p><strong>Review videos: </strong>There are people who make a fortune from creating videos of product reviews and posting them on Youtube. Consumers often trust each other, more so when they know who is behind the review.&nbsp;</p>
	</li>
	<li>
	<p><strong>Storytelling videos: </strong>The aim of every video is to convey a story. But in some sectors such as non-profit organizations, videos that focus on telling a story can appeal to audiences on an emotional level. This can help you achieve your organization&rsquo;s goals, whether it&rsquo;s gathering funds or getting more volunteers.&nbsp;</p>
	</li>
</ul>
<quillbot-extension-portal></quillbot-extension-portal>

Here’s how to send a video through text and all you need to know about restrictions, best practices, alternative methods, common cases and more. 

How to Send a Video Through Text: 101

How to Send a Video Through Text: A Complete Guide

<p>There&rsquo;s no denying that SMS is among the most common messaging channels in the world. It&rsquo;s simple, straightforward, and costs almost nothing, making it a go-to choice for marketing and business communications. What makes it particularly ideal for businesses is that it is convenient for both the sender and the recipient.</p>

<p>But of course, you can&rsquo;t expect an entire department to be handling SMS messages or sending out alerts and reminders to a whole list of subscribers. That&rsquo;s why there&rsquo;s something called SMS integration.&nbsp;</p>

<h2><strong>Understanding SMS Integration</strong></h2>

<p>SMS integration basically involves incorporating text messaging into a web-based platform, commonly referred to as a gateway, which automates much of the message-sending process. Simply put, it means having a computer send the messages instead of a human doing it manually.&nbsp;</p>

<p>Businesses typically achieve SMS gateway integration through the use of an SMS application programming interface (API), which allows them to connect text messaging software to other applications. This enables companies to send SMS messages via those applications rather than the SMS software itself.&nbsp;<a href="https://dexatel.com/sms-api/">SMS API</a> integration also makes it easier for businesses to communicate with customers all over the world.&nbsp;</p>

<p><img alt="benefits-of-sms-integration" src="/images/blog/130/body/benefits-of-sms-integration.png" style="width:100%" /></p>

<h2><strong>The Benefits of SMS Integration in Business</strong></h2>

<p>In a way, SMS integration gives your communication efforts the leverage they need in the modern era. It allows you to connect with your audience via the platform they prefer&mdash;such as&nbsp;<a href="https://dexatel.com/whatsapp-business-api/">Whatsapp Business</a>&mdash;and can be a great way to gain your customers&rsquo; trust. This modern solution also helps streamline interactions between internal departments in addition to automating marketing campaigns. But that&rsquo;s not all; other benefits of SMS API integration include the following:</p>

<h3><strong>Cost-Efficient Mass Communication</strong></h3>

<p>With SMS API integration,&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a> becomes considerably easier. You&rsquo;ll have the ability to reach a bigger audience in a more cost-efficient way than with an&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a> alone. SMS messages have a much higher click-through rate than emails. And with a convenient solution such as WhatsApp SMS integration, you can connect with international customers while saving a great deal of money.</p>

<h3><strong>Understanding Your Target Audience</strong></h3>

<p>Integrating SMS into your existing systems and applications makes it easier to send targeted messages to your customers every step of the way. You&rsquo;ll also be able to know whether the intended recipients opened your message. In many cases, you can even set up SMS accounts to push responses to an email address.&nbsp;</p>

<h3><strong>Advanced Analytics Capabilities</strong></h3>

<p>A decent SMS gateway integration can allow for advanced reporting and analytics capabilities. This means measuring the performance and the return on investment of your SMS campaigns from the online dashboard. Suppose you sent a text message asking for a free trial of a product. You can determine how many recipients took advantage of the offer and how many actually bought the product afterwards.&nbsp;</p>

<h3><strong>Automating Processes</strong></h3>

<p>A major benefit of SMS API integration is that you&rsquo;ll be able to automate a range of processes. This includes&nbsp;<a href="https://dexatel.com/blog/sms-marketing-automation/">automating marketing</a> campaigns for different use cases. Should you need to send multiple onboarding messages for new customers, you can simply automate the whole workflow.&nbsp;</p>

<h3><strong>Faster and Safer Delivery</strong></h3>

<p>Using a strong SMS API for sending texts enables you to transmit static messages as well as dynamic ones. With built-in redundancies, you can guarantee that your SMS messages always reach their destinations on time. Cloud-based systems set the stage for a dynamic scale, allowing your SMS campaigns to grow with your business. And by using advanced security features, SMS integration offers your audience an extra layer of safety and privacy.&nbsp;</p>

<p><img alt="use-case-sms-integration" src="/images/blog/130/body/use-case-sms-integration.png" style="width:100%" /></p>

<h2><strong>Use Cases of SMS Integration</strong></h2>

<p>There are many cases in which text message integration can simplify or speed up a process. Otherwise, these tasks would be more complicated and time-consuming.&nbsp;</p>

<ul>
	<li>
	<p>Sending one-time passwords (OTP) for&nbsp;<a href="https://dexatel.com/sms-authentication/">two-factor authentication SMS</a></p>
	</li>
	<li>
	<p>Customer service interactions</p>
	</li>
	<li>
	<p>Communicating&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> for emergencies such as weather warnings&nbsp;</p>
	</li>
	<li>
	<p>Automated updates regarding order shipments</p>
	</li>
	<li>
	<p>Sending&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a> for payments, appointments, and more</p>
	</li>
	<li>
	<p>Sharing promotional messages as part of an&nbsp;<a href="https://dexatel.com/sms-marketing/">SMS marketing</a> campaign</p>
	</li>
</ul>

<h2><strong>Common SMS Integrations to Consider</strong></h2>

<p>A number of systems, workflows, and applications that you may have in place can greatly benefit from SMS integration.&nbsp;</p>

<p><img alt="common-sms-integrations" src="/images/blog/130/body/common-sms-integrations.png" style="width:100%" /></p>

<h3><strong>Internal Chat Applications</strong></h3>

<p>Internal chat platforms are becoming increasingly common among businesses. Solutions such as Slack SMS integration allow teams to communicate with each other or track operations, sales messages, and customer support without having to leave the app. What&rsquo;s even better is that customers don&rsquo;t even need to install the app since they&#39;ll be able to receive text messages via SMS.&nbsp;</p>

<h3><strong>OTT Messaging Integrations</strong></h3>

<p>Short for over-the-top, OTT messaging makes use of data channels rather than SMS. This is especially crucial considering that many customers prefer to use the platform or application of their choice. Statistics have shown that roughly one billion messages are exchanged between businesses and customers on Facebook Messenger per month.</p>

<p>Let&rsquo;s not forget other platforms such as WhatsApp, Instagram Messenger, and Google&rsquo;s Business Messages. Integrating SMS with these applications makes you more available to your audience.&nbsp;</p>

<h3><strong>Company Website Integrations</strong></h3>

<p>Another place that can welcome SMS integration is your company website. This would allow your customers to communicate with you more easily, regardless of the device they&rsquo;re using. For instance, you can create a widget on your website to facilitate SMS messaging. Users will be able to contact your business in a matter of seconds, whether they&rsquo;re on a desktop or a mobile phone.&nbsp;</p>

<h3><strong>Voice Platforms</strong></h3>

<p>Employing a combination of business text messaging, phone calls, and email is always ideal for communicating with customers. Companies can make this omnichannel approach even more convenient by text-enabling a landline, to which customers can either call or send and receive texts. This form of integration is a simple, online process that doesn&rsquo;t take more than a couple of days&mdash;depending on how long it takes for your carrier to activate the SMS option.&nbsp;</p>

<h3><strong>Email-Based Communications</strong></h3>

<p>Due to higher open rates, SMS messaging is often favored over business email. But the two channels don&rsquo;t need to compete against one another. As a matter of fact, they work best in combination.</p>

<p>The recipient would read your monthly newsletters via email and use&nbsp;<a href="https://dexatel.com/blog/sms-opt-in/">SMS to opt in</a> to certain alerts or reminders. Text messaging integration is what makes this possible.</p>

<h3><strong>CRM Systems</strong></h3>

<p>Customer relationship management systems may offer the greatest potential for SMS integration. A robust CRM system that features contact data such as birthdays, favorite products, and zip codes can be ideal for leveraging in this case. By syncing that information with your business SMS app, you&rsquo;ll have more options for personalizing messages and sending them to the right recipients at the right time.&nbsp;</p>
<quillbot-extension-portal></quillbot-extension-portal>

Here’s what you should know about SMS integration, including examples and how it can help a business streamline its communications with its customers.

SMS Integration: All You Need to Know 

Everything You Need to Know About SMS Integration

<p>It&rsquo;s hard to imagine a world without SMS (Short Message Service), but when was texting invented? Considering how different and primitive modes of communication were in the olden days, it&rsquo;s safe to say messaging has come a long way. It has allowed us to communicate more directly and efficiently with each other.</p>

<p>Even the mobile phones we use have gone through a major evolution. We went from having to type our messages on 10-digit keypads to enjoying the convenience of keyboards with predictive texting. The invention of texting is paved with impressive milestones, and it&rsquo;s interesting to see how it all started.&nbsp;</p>

<p><img alt="history-of-texting" src="/images/blog/129/body/history-of-texting.png" style="width:100%" /></p>

<h2><strong>The Early History of Texting</strong></h2>

<p>The history of texting dates all the way back to the early 19th century. In the year 1837, Samuel Morse, along with other inventors, created the electric telegraph. It became the first device that could electronically transmit text-based messages from one place to another.</p>

<p>When Morse sent the first telegram, it only traveled for two miles. By 1844, the first long-distance telegraph system that Morse built spanned a total of 44 miles. The first message that went out through this system was &ldquo;What hath God wrought?&rdquo; referring to how miraculous the technological progress was.&nbsp;</p>

<p>It didn&rsquo;t take long before the invention of radiotelegraphy followed, making radio communication possible. In 1895, Guglielmo Marconi came up with the first radio transmitters and became a pioneer in the development of radio telephony. A little over a decade later, telegrams with a rate of nearly 200 words per minute traveled between transoceanic stations.&nbsp;</p>

<p>In an effort to move past the limitations of telegraphs, the German Reichspost introduced the Telex service in 1933. This technology involved a public network of teleprinters, not very different from the telephone networks we have today. Fast forward to 1971, when the University of Hawaii sent UHF (ultra-high frequency) radio waves that carried text data through ALOHAnet. It was this technology that paved the way for modern wireless networks.&nbsp;</p>

<h2><strong>When Was SMS Invented?</strong></h2>

<p>The roots of texting set the stage for what followed, which leads to the question, &ldquo;When was text messaging invented?&quot;&mdash;or, to be exact, &ldquo;When was SMS invented?&rdquo; The concept of SMS came to light thanks to a cooperation between Friedhelm Hillebrand and Bernard Ghillebaert in 1984.&nbsp;</p>

<p>To fit the signaling formats of the time, the first SMS texts had a limit of 160 7-bit characters. Hillebrand claimed that although&nbsp;<a href="https://dexatel.com/blog/sms-character-limit/">160 characters</a> might seem too little, they&rsquo;re more than enough for most messages. He reached this conclusion by sitting at his typewriter and typing random sentences while counting each letter, number, space, and punctuation. Almost every sentence ended up being under 160 characters.&nbsp;</p>

<p><img alt="who-invented-sms-texting" src="/images/blog/129/body/who-invented-sms-texting.webp" style="width:100%" /></p>

<h2><strong>Who Invented SMS Texting?</strong></h2>

<p>While Hillebrand and Ghillebaert are known to have come up with the concept of SMS, the invention of SMS is often associated with a Finnish engineer by the name of Matti Makkonen. This is mainly due to his contributions to Nokia. Commonly referred to as the &ldquo;Father of SMS,&quot;&nbsp; Makkonen doesn&rsquo;t take credit for the invention as there were many other engineers involved.&nbsp;</p>

<h2><strong>When Was the First Text Message Sent?</strong></h2>

<p>The first SMS ever sent has a major link to the Vodafone text message history. In 1992, 22-year-old engineer Neil Papworth sent the first text message to Richard Jarvis&rsquo; cell phone. Jarvis was attending a Christmas event at the Vodafone headquarters in Newbury, England. Back then, cell phones didn&rsquo;t feature keyboards, so Papworth had to&nbsp;<a href="https://dexatel.com/blog/text-from-computer/">send the text via a PC</a>.</p>

<p>The message simply said, &ldquo;Merry Christmas.&quot;&nbsp;</p>

<p>Just a year later, Brennan Hayden transmitted the first commercial text message, which read &quot;Burp.&quot; Funny enough, the message had nothing to do with the act of burping but rather signaled the &ldquo;birth&rdquo; of a new form of communication in the rich history of texting.&nbsp;</p>

<p><img alt="first-texting-phone" src="/images/blog/129/body/first-texting-phone.webp" style="width:100%" /></p>

<h2><strong>The First Texting Phone</strong></h2>

<p>The story of when SMS was invented wouldn&rsquo;t be complete without mentioning the first-ever texting phone. In 1993, Nokia released the first cell phone that you could use to send text messages&mdash;the Nokia 2110. A key development came in the form of autofill two years later. Known as T9, the first autofill technology made it easier to type messages on a 10-digit keypad.</p>

<p>1997 saw the release of the Nokia 9000i Communicator, which was the first cell phone that featured a QWERTY keyboard. While the keyboard was large enough for a cell phone, it was small compared to the tablets we use nowadays.</p>

<h2><strong>The Evolution of Text Messaging</strong></h2>

<p>A major milestone in the history of texting was the advent of cross-network texting in 1999. Before then, users could only send messages to those who had the same SMS provider. Texting became mainstream a year later, with an average of 35 messages per person each month in the United States. The Wall Street Journal even deemed it &ldquo;a new fever.&quot;</p>

<p>As texting started gaining popularity, many companies adopted&nbsp;<a href="https://dexatel.com/sms-marketing/">SMS marketing services</a> as a tool for promoting their businesses. They began connecting with their customers through&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> and&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a>. As a result,&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a> became prevalent among industries.&nbsp;</p>

<p>In 2002, SMS text messaging became a global phenomenon, with 250 billion texts sent worldwide in just one year. The TV show American Idol launched the very first &ldquo;text-to-vote&rdquo; campaign the following year, ushering in a new purpose for SMS messages. For the first time ever, the number of texts going around exceeded the number of phone calls in 2007.&nbsp;</p>

<h2><strong>Modern Texting</strong></h2>

<p>By 2010, SMS messaging was already mainstream across various cultures. As a matter of fact, the term &ldquo;texting&rdquo; made its way to the dictionary. This came as no surprise considering that 6.1 trillion text messages were sent around the world that year. That is almost a thousand SMS texts per person.</p>

<p>In 2013, internet-based mobile texting apps such as WhatsApp, Viber, and Facebook Messenger became as popular as SMS messaging.&nbsp;</p>

<p>While these services continued to gain popularity, they did not replace SMS. The market for&nbsp;<a href="https://dexatel.com/">business text messaging</a> continues to be on the rise. Companies still consider it an innovative and convenient way to reach out to their audiences.&nbsp;</p>

<p>As for the future of texting, the use of&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a> by companies and organizations across the world will only increase. These software applications already come in handy for feedback requests, order shipment notifications, appointment confirmations, and&nbsp;<a href="https://dexatel.com/sms-authentication/">two-factor authentication SMS</a> texts, to name a few. SMS notifications are also common among public institutions that use them to communicate important alerts or public safety information.&nbsp;</p>
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Read all about how and when texting was invented, find out who’s the person behind it, who sent the first ever text message, and how it evolved through the years.

When Was Texting Invented

When Was Texting Invented: A Brief History

<p>If you&rsquo;ve ever worked in recruitment, you probably know how amazing it feels to land the right candidate. Finding someone who is ideal for an open position, however, can take a great deal of time, money, and effort when you use traditional methods. Posting job ads on various websites, for instance, can be quite costly, considering the various subscription fees you may be paying.</p>

<p>While those costs may eventually pay off, you can shift your resources towards contacting potential candidates directly. That&rsquo;s where SMS recruitment comes in.&nbsp;</p>

<p>The process of reaching out to and hiring a candidate often takes weeks. And in many cases, you&rsquo;re likely competing with other companies for top talent. Text recruiting, however, gives you the competitive edge you need in the job market.&nbsp;</p>

<p>While job seekers are swamped with everything from emails to direct messages, you can stand out of the crowd with a well-written SMS message. In this article, you&rsquo;ll find out all you need to know about using SMS text campaigns for recruitment purposes.</p>

<h2><strong>What Is SMS Recruitment?</strong></h2>

<p>SMS recruitment is the process of utilizing SMS messages to bring talent into your company. Applicants aren&rsquo;t always able to check emails or answer phone calls, which is why replying to texts is much more convenient.&nbsp;</p>

<p>A recruiter can use SMS for a number of purposes. These include scheduling interviews, sending interview reminders, addressing candidates&rsquo; questions, and keeping in touch with applicants throughout the hiring process.&nbsp;</p>

<h2><strong>How Does SMS Recruitment Work?</strong></h2>

<p>Not only is sending an SMS for recruitment a great way to make sure that qualified candidates see the message, but it also allows you to build a connection and enhance the candidate experience. Essentially, you&rsquo;d be texting the applicants individually to keep them in the loop. This allows you to connect with shortlisted applicants faster and speed up the whole recruitment process.&nbsp;</p>

<p>Let&rsquo;s suppose one of the candidates left a great impression in the first interview and you want to take the hiring process to the next step. In this case, you would send them an&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alert</a> inviting them to a second interview. And when that second interview is right around the corner, you can send the shortlisted candidate an&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminder</a> in advance to make sure they don&rsquo;t forget. This generally makes the whole process more convenient for both you and the applicant.&nbsp;</p>

<h2><strong>Top Reasons to Utilize Text Recruiting</strong></h2>

<h3><strong>Faster Process</strong></h3>

<p>Recruiting employees can be somewhat tedious in many cases. But, candidates who are in high demand don&rsquo;t normally stay in the market for more than&nbsp;10 days on average. That being said, a lengthy hiring process can ruin your chances of landing top talent. Considering that people often tend to respond to SMS messages right away, text recruiting can essentially streamline the process.&nbsp;</p>

<h3><strong>Higher Response Rates</strong></h3>

<p>Needless to say, most people spend a considerable amount of time on their phones each day. This naturally contributes to higher response and open rates. You won&rsquo;t need to worry about the recruitment SMS getting lost in the spam folder.</p>

<p>The information you relay is practically going straight to the palm of the candidate&rsquo;s hand. And even if they don&rsquo;t respond, it&rsquo;s safe to say that they will almost always see the text.&nbsp;</p>

<h3><strong>More Personal Connection</strong></h3>

<p>In the case of business-to-consumer marketing strategies, building a connection with customers goes a long way. The same concept holds true for hiring talent with&nbsp;<a href="https://dexatel.com/">business text messaging</a>.</p>

<p>SMS company recruitment basically humanizes the talent acquisition process. When you send recruiting text messages to candidates, you automatically form a more personal connection with them and keep applicants updated. You can keep your candidates engaged by incorporating a friendly yet professional tone into the text.</p>

<h3><strong>Cost-Effective Choice</strong></h3>

<p>It&rsquo;s no surprise that posting a job and hiring an employee can cost a great deal of time and money. Text message recruiting is a cost-effective option that helps you find the right person more efficiently. You&rsquo;ll also be able to reach a larger audience, which in turn gives you a wider and more diverse talent pool to choose from. This further boosts your chances of landing a suitable candidate for the job.&nbsp;</p>

<h2><strong>When Can Text Recruiting Come in Handy?</strong></h2>

<h3><strong>Reaching Out to Former Applicants</strong></h3>

<p>It&rsquo;s common for companies to have a long list of previous applicants who may not have had the right qualifications at the time. But, many of these applicants likely picked up a good deal of skills and experience since then. By reaching out to them through SMS recruitment, you can have a quick chat in real time to determine whether they&rsquo;d be suitable for the current job.&nbsp;</p>

<h3><strong>Contacting Former Employees</strong></h3>

<p>Employees often move on from a company in search of better opportunities. Text message recruiting can be ideal for reaching out to those former employees to see if they&rsquo;d be interested in a new position. You&rsquo;ve already worked with them before so knowing whether they&rsquo;d be a good fit or not shouldn&#39;t be a problem. You will also want to include instructions for opting out, and make sure to mention your name in the initial SMS message to avoid appearing as spam.&nbsp;</p>

<h3><strong>Establishing New Relationships</strong></h3>

<p>Before getting in touch or hopping on a call, text recruiting helps establish a relationship with new applicants and get more familiar with them. This allows you to scrape some time off the interview process and enables you to touch base should you be bringing in more people during the next recruitment period. It&rsquo;s also a great way to draw the attention of candidates&mdash;and motivate them to join the team&mdash;by sharing stories of happy employees.&nbsp;</p>

<h2><strong>Helpful Tips for Using SMS Recruitment</strong></h2>

<h3><strong>Avoid Spamming the Candidate</strong></h3>

<p>While SMS recruiting is a popular tool for talent acquisition, it only means that it&#39;s more common for businesses to abuse it by spamming entire contact lists with job application ads. As efficient as it may sound, doing this is actually annoying for the recipients and detrimental to your company.&nbsp;</p>

<h3><strong>Include Directions for Opting Out</strong></h3>

<p>As with&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a> for marketing purposes, it&rsquo;s often a good idea to include&nbsp;<a href="https://dexatel.com/features/sms-opt-out/">opt-out</a> instructions in the recruitment messages you send out. Doing so may seem inconvenient, but it can prevent your number from getting blocked. It&rsquo;s better if the recipient opts out rather than reports you. To make things easier, you can always create a reusable template for the opt-out directions.&nbsp;</p>

<h3><strong>Reach Out to Recipients Within Business Hours</strong></h3>

<p>Separating work from personal life is undoubtedly important. This also applies to text message recruiting. Having said that, make sure to stick to business hours when you&rsquo;re sending SMS recruitment messages to candidates.</p>

<p>While some people may not mind them, others tend to find them rather invasive and unprofessional. Besides the candidates, it&rsquo;s also important for your own work-life balance.&nbsp;</p>

<h3><strong>Use Social Media to Make the Initial Contact</strong></h3>

<p>Consider making the initial contact via a social media platform such as LinkedIn. After finding and reaching out to a potential candidate through social media, you can suggest texting via SMS. It&rsquo;s always a good idea to obtain their permission before sending them an SMS message.</p>

<p>Avoid using available phone numbers to randomly text potential candidates. Once you get the green light, make sure to let them know how often they&rsquo;ll be receiving messages and what information you&rsquo;ll be relaying to them.</p>

<h3><strong>Target Your Recipients</strong></h3>

<p>If you have a list of contacts who have opted in, keep that database clean. Only target the recipients who have been responsive in the past. You can do this by filtering candidates by qualification and sending recruitment SMS messages to those who may fit the role.</p>

<p>As for cleaning your database, narrow down the contact list by asking some simple yes-or-no questions. For instance:</p>

<p>1. Is [recipient&rsquo;s name] still at this number?</p>

<p>2. Are you still interested in receiving SMS messages from [company name]?</p>

<p>3. Are you open for a new position?</p>

<h3><strong>Make Use of a Specialized Platform</strong></h3>

<p>You can engage in SMS recruitment from your personal or business mobile phone. But handling dozens of replies and different conversations can be overwhelming&mdash;those numbers can even be in the hundreds, if not thousands. A specialized&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a> can take that weight off your shoulders. In most cases,&nbsp;<a href="https://dexatel.com/bulk-sms/">bulk SMS service providers</a> even allow you to conveniently manage your messages and replies via a dashboard.&nbsp;</p>

<h2><strong>Is SMS Recruitment Better Than Other Options?</strong></h2>

<p>It goes without saying that certain recruitment strategies are always essential. That being said, you can&rsquo;t expect to replace all those approaches with text-based recruiting. Instead, SMS recruitment enhances the hiring process by helping you get in touch with candidates as quickly as possible.&nbsp;</p>

<p>Should you be doing a lot of mass recruitment, other strategies will still come in handy. These typically include emails, social media, job posting websites, and job fairs. Ultimately, you can consider text recruiting to be a part of the whole process, allowing you to save time and money where possible.&nbsp;</p>

<h2><strong>Text Recruiting With Dexatel</strong></h2>

<p>When it comes to sending alerts and reminders regarding interviews, job openings, and the like, SMS solutions by Dexatel can come in handy. Also an&nbsp;<a href="https://dexatel.com/sms-marketing/">SMS marketing service</a>, Dexatel provides a platform that helps you schedule meetings, manage contacts, send notifications, and more. You&rsquo;ll be able to personalize messages, use ready-made templates, have one-on-one conversations with applicants, and monitor important details.&nbsp;<a href="https://dashboard.dexatel.com/sign-up">Sign up now</a> and enhance your SMS recruitment process.&nbsp;</p>
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Here’s a helpful guide to SMS recruitment, including tips, benefits, and purposes of using it for your company.

Getting Familiar With SMS Recruitment: A Helpful Guide

Getting Familiar With SMS Recruitment

<p>Every eCommerce retailer aims to establish an online presence; what else can make that possible than a solid eCommerce marketing strategy? This involves using an arsenal of digital tools to connect with your audience and encourage them to buy from you.&nbsp;</p>

<p>eCommerce evolved a great deal over the past few years. As it keeps on growing, online marketing will only see more diversity and sophistication down the line. Being able to come up with a holistic strategy that harnesses the strengths of each channel is key to a thriving online business.&nbsp;</p>

<h2><strong>What Is an eCommerce Marketing Strategy?</strong></h2>

<p>An eCommerce marketing strategy refers to a plan that a business uses to promote and sell its products or services on an online platform. It consists of a mixture of tactics for connecting with prospective customers, boosting conversions, driving traffic to the website, and ultimately helping the business grow. Implementing a solid B2C or B2B eCommerce marketing strategy can do wonders when it comes to establishing a brand and building customer loyalty.&nbsp;</p>

<h2><strong>Common Types of eCommerce Digital Marketing Strategies</strong></h2>

<h3><strong>Content Marketing</strong></h3>

<p>One marketing tactic that can guarantee long-term results is content. This includes podcasts, videos, guides, blog articles, testimonials, and more. Content marketing aims to inform, answer questions, and boost the business narrative. It can also help customers choose the right product and even be entertaining.</p>

<p>It&rsquo;s a great way to share your story and let your audience know that they&rsquo;ve come to the right place.&nbsp;</p>

<p>What&rsquo;s best about content marketing is that, once it&rsquo;s out there, it does the work for you. Optimized content that&rsquo;s easy to find has the potential to drive your conversion rate through the roof. Plus, you can repurpose it for other eCommerce marketing campaigns like newsletters and organic social media.&nbsp;</p>

<h3><strong>eCommerce SEO</strong></h3>

<p>Search engine optimization allows your website to be more visible and easier to find on Google. This eCommerce marketing strategy mainly involves reinforcing your content with keywords that your target audience would use to search for products and services such as yours. The search engine then sees that you provide what the users are searching for and boosts your place in the results.&nbsp;</p>

<p>Suppose you have an online clothing store. SEO can help you reel in potential customers who may be actively searching for &ldquo;men&rsquo;s gray trench coat.&rdquo; This essentially makes it a cost-free way to advertise your business and increase brand awareness. eCommerce SEO would ideally apply to everything from blogs to product page copies.&nbsp;</p>

<h3><strong>Email Marketing</strong></h3>

<p>Although not as effective as&nbsp;<a href="https://dexatel.com/sms-marketing/">text message marketing</a> in terms of open rates, email still comes in handy for several purposes. This includes informing your audience about your other channels such as social media and directing them to those channels. It can be especially useful when you want to send longer messages to your loyal customers, allowing you to tell the full story.</p>

<p>Keep in mind that the&nbsp;<a href="https://dexatel.com/blog/sms-character-limit/">160-character limit</a> of SMS texts may not be enough for conveying certain messages. Engage your contacts with welcome emails, newsletters, abandoned cart messages, win-backs, VIP offers, loyalty rewards, and more. Remember to keep an email list of contacts who have opted in to your campaign.</p>

<h3><strong>Website Marketing</strong></h3>

<p>As an online retailer, your top asset for marketing your brand is your website. It serves as a virtual storefront, which is especially important if you don&rsquo;t have a physical location. Your eCommerce site should be able to not only catch but also maintain your audience&rsquo;s attention. The landing pages should be easy to navigate and have a clean layout for the ultimate user experience.</p>

<p>Providing reliable and diverse payment options can also go a long way in ensuring customer retention. To make the most of this eCommerce digital marketing strategy, you must also consider other factors like website security and convenient shipping.&nbsp;</p>

<h3><strong>SMS Marketing</strong></h3>

<p>Although SMS messaging isn&rsquo;t exactly something new, it is making a huge comeback as one of the best eCommerce marketing strategies. The main reason behind this resurgence is that users are highly likely to open and read their SMS texts. It has been proven that SMS messages have a significantly higher open rate than emails. This makes it an effective tool for promoting your eCommerce business and reaching out to your customers promptly.</p>

<p>With&nbsp;<a href="https://dexatel.com/blog/sms-for-ecommerce/">text messaging for eCommerce</a>, you can send out everything from&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alerts</a> about limited offers to abandoned shopping carts. It also comes in handy when you want to keep your customers up-to-date with&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a>.</p>

<p>And let&rsquo;s not forget how great of a tool it can be for building customer loyalty. You can send a text message with a special discount to your customer on their birthday. Businesses often automate their SMS marketing strategy through&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platforms</a>, which can be especially useful for&nbsp;<a href="https://dexatel.com/mass-texting/">mass texting</a>.&nbsp;&nbsp;</p>

<h3><strong>Organic Social Media</strong></h3>

<p>Organic social media marketing refers to your unpaid presence on platforms such as Instagram, TikTok, Twitter, and Facebook. Being discoverable on these apps is more important than ever today. It lets your customers&mdash;current and prospective&mdash;know that you&rsquo;re out there doing business and encourages them to head over to your online store.&nbsp;</p>

<p>You can use this eCommerce digital marketing strategy for sharing company updates, promoting your brand values, informing about your products and services, and more. Your social media presence can even serve as an outlet store for your business. This means selling directly on Instagram, Facebook, and any other platform your customers are spending their time on.&nbsp;</p>

<h3><strong>Paid Social Media</strong></h3>

<p>In many cases, organic social media reach may not be enough. This is where paid social media enters the scene&mdash;specifically ads and influencer campaigns. Depending on the app, your ads may appear in various formats.</p>

<p>When it comes to influencer marketing, you essentially pay popular people on social media to mention and promote your brand. This eCommerce marketing strategy can help you connect with niche audiences such as dedicated gaming enthusiasts. Influencers tend to represent products as a lifestyle, boosting your brand&#39;s image in the process.&nbsp;</p>

<p>While some influencers accept a commission, others may charge a solid fee. This means you either pay for the sales you make through them or for the exposure.&nbsp;</p>

<h3><strong>Affiliate Marketing</strong></h3>

<p>A strategy that often gets the job done is affiliate marketing. This is where you&rsquo;ll have affiliates directing traffic to your website through blog posts. You pay them for each sale they help you make. These blog posts often involve talking about a certain product or listing favorite picks or &ldquo;must-haves&rdquo; in a certain category.</p>

<p>While influencers have become a more trendy source for promoting a business, affiliate marketing is still very common, especially for sellers on Amazon.&nbsp;</p>

<h2><strong>Helpful Tips for the Best eCommerce Marketing Strategy</strong></h2>

<h3><strong>Determine Your Target Audience</strong></h3>

<p>Understanding your target audience helps you find the right offers, voice, and channels.&nbsp;</p>

<h3><strong>Observe Your Competition</strong></h3>

<p>There&rsquo;s no point in creating an eCommerce marketing strategy from scratch if what your competition is doing works just fine. Consider adding your touch to have a competitive advantage.</p>

<h3><strong>Base Your Targets on Industry Standards</strong></h3>

<p>Setting your targets based on common benchmarks can provide you with a clear direction.</p>

<h3><strong>Automate Where Possible</strong></h3>

<p>Having sales come in on autopilot can help you scale your business. Aim to automate aspects such as&nbsp;<a href="https://dexatel.com/bulk-sms/">bulk sms</a>, administrative workflows, checkout processes, and more.</p>

<h3><strong>Expand to Other Marketing Channels As You Go</strong></h3>

<p>Once your initial marketing plan is on track, add more channels and strategies down the line.</p>

<h3><strong>Tailor Your Communication</strong></h3>

<p>Personalizing your ads, SMS messages, emails, and other forms of communication makes them more effective. Customers enjoy getting special treatment rather than receiving a generic message.</p>

<h3><strong>Build Customer Loyalty</strong></h3>

<p>Customer loyalty has a long-term effect when it comes to boosting profits, enhancing your brand image, and attracting new ones through your audience.</p>

<h3><strong>Track Your Marketing Results and Adjust As Needed</strong></h3>

<p>Tracking your ROI can help you determine how your eCommerce marketing strategy is performing. From there, you can refine and reuse as necessary.</p>
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Find out the eCommerce marketing strategies that help you connect with your target audience, increase traffic to your online store, and boost conversions.

eCommerce Marketing Strategies for Growth

Top eCommerce Marketing Strategies That Drive Growth

<p>Businesses sending text messages to customers shouldn&rsquo;t underestimate the importance of security when exchanging sensitive information. With the increasing number of scams, it&rsquo;s essential that all customer data shared via text messages is sent securely. In a nutshell, you need to send secure SMS messages.&nbsp;</p>

<p>For one, sending decrypted messages ensures that the data cannot be accessed by outside parties. This serves to protect the customer&rsquo;s personal and financial information from potential misuse or theft during&nbsp;<a href="https://dexatel.com/">business text messaging</a>.</p>

<p>Businesses should also take steps to safeguard customer data by using&nbsp;<a href="https://dexatel.com/blog/two-factor-authentication/">two-factor authentication</a>. This approach requires customers to provide another form of identification, such as an&nbsp;<a href="https://dexatel.com/sms-authentication/">SMS authentication service</a>, in addition to the traditional method.</p>

<h2><strong>What Does Secure SMS Mean?</strong></h2>

<p>Secure SMS is a type of messaging service that provides users with an extra layer of security when sending messages online. This is achieved through end-to-end encryption, meaning the data sent is unreadable other than the intended phone number. Unlike other messaging services, secure SMS keeps messages private.</p>

<p>While SMS encryption ensures the security of sensitive data, it also protects it from potential eavesdroppers, hackers, and other malicious actors. Not to mention, secure SMS texting doesn&rsquo;t only refer to financial transactional messaging. It is just as important when it comes to&nbsp;<a href="https://dexatel.com/sms-marketing/">text message marketing</a>, and&nbsp;<a href="https://dexatel.com/sms-reminders/">SMS reminders</a> and&nbsp;<a href="https://dexatel.com/sms-alerts/">alerts</a>.</p>

<h2><strong>Is SMS Secure?</strong></h2>

<p>SMS is secure because the technology is designed to prevent messages from being intercepted by unauthorized users. However, in practice, SMS can be vulnerable to a variety of security issues.</p>

<h3><strong>Security Issues That SMS May Face</strong></h3>

<ol>
	<li>
	<p>SMS messages can be intercepted with sophisticated monitoring technology</p>
	</li>
	<li>
	<p>The short messages can be copied and leaked by malicious third-party applications and services</p>
	</li>
</ol>

<p>Even though SMS is not the most secure method available, it can still be used to send and receive confidential information. You can do this securely as long as users take proper precautions.&nbsp;</p>

<p>You should also only communicate with trusted parties or limit communication to less sensitive topics. If your business has partnered with a&nbsp;<a href="https://dexatel.com/bulk-sms/">bulk SMS provider</a>, you can implement other security methods.&nbsp;</p>

<h2><strong>Why Is Secure Text Messaging Important?</strong></h2>

<h3><strong>It&rsquo;s Encrypted</strong></h3>

<p>Secure SMS messaging ensures that any communications sent via text are encrypted and therefore not available to prying eyes. This helps to protect personal information, as well as corporate data, from being accessed by unauthorized parties. For example, Facebook Messenger and Google Messages feature end-to-end encryption.</p>

<h3><strong>It&rsquo;s Private</strong></h3>

<p>Thanks to text message privacy, businesses can make sure that contacts and conversations are secure. As a result, you&#39;ll safeguard against data breaches or other malicious activities. This is especially important if your business is known to send&nbsp;<a href="https://dexatel.com/mass-text/">mass text messages</a>.</p>

<h3><strong>It&rsquo;s Safe</strong></h3>

<p>With a secure SMS service, you promote a safer online experience, especially when coupled with other security technologies. It can help protect against uninvited and unwanted contacts,&nbsp;<a href="https://dexatel.com/blog/how-to-protect-yourself-from-sms-phishing/">phishing attempts</a>, and harmful viruses.&nbsp;</p>

<h2><strong>Secure Text Messaging with Viber</strong></h2>

<p><a href="https://dexatel.com/viber-business/">Viber Business Messages</a> takes a two-step approach to secure communications. First, it uses an encryption algorithm called TLS (Transport Layer Security), which is world-renowned for providing strong encryption. This being the foundation of Viber, it is a very reliable security layer by itself.</p>

<p>The second step is to use a unique key that is generated only once and is not stored anywhere. This key is used to encrypt the messages whenever they are sent and decrypt them when they are received. This ensures that only the intended mobile phone is able to view and decode the message.</p>

<p>Viber also offers the added benefit of end-to-end message deletion. This means that messages can be automatically deleted from both the sender&#39;s and recipient&rsquo;s devices after a certain amount of time. This can be done automatically or manually, giving you more control over the privacy of your messages.</p>

<h2><strong>Encrypted Messaging with WhatsApp</strong></h2>

<p>WhatsApp Business is an encrypted messaging app for businesses that want to take advantage of secure texting.</p>

<p>The security of WhatsApp is due to its end-to-end encryption protocol. This means only the sender and recipient are able to view a message&rsquo;s content. All messages sent through the app are encrypted by the sender and decrypted by the recipient.</p>

<p>Furthermore, users can verify the identity of other users and confirm their identity before exchanging any messages or data. This ensures that only verified contacts can communicate securely with each other.</p>

<p>WhatsApp can also be customized to fit a company&rsquo;s specific needs. This allows them to quickly reach their customers and tailor their messages to specific needs.&nbsp;</p>

<p>In addition, the text messaging app allows for integration with other apps, providing a more comprehensive solution. As with a secure&nbsp;<a href="https://dexatel.com/sms-api/">SMS API</a>, you can integrate the&nbsp;<a href="https://dexatel.com/whatsapp-business-api/">WhatsApp Business API</a> to manage customer support and boost conversions.</p>

<h2><strong>Best Practices for Secure SMS Messaging</strong></h2>

<h3><strong>1. Use Encrypted Messaging Services</strong></h3>

<p>To ensure that messages remain secure, organizations should send encrypted messages that scramble data prior to transmission. Secure messaging platforms provide additional security features such as access control and administrative controls to limit who can access them.&nbsp;</p>

<h3><strong>2. Limit the Type of Information Sent Through SMS</strong></h3>

<p>Businesses should avoid sending sensitive data, such as passwords and financial information, via SMS unless the communication is encrypted.&nbsp;</p>

<h3><strong>3. Generate Unique Passcodes for Each User</strong></h3>

<p>Businesses should implement unique passcodes for each user account to provide an additional layer of protection for messages. If passcodes are shared, you should change them regularly and remind users not to share them with others.&nbsp;</p>

<h3><strong>4. Monitor Access to Messages</strong></h3>

<p>On top of that, companies should monitor access to messages and logs to ensure that only authorized users are accessing them. Any attempts to access messages without consent should be flagged as suspicious activity.</p>

<h3><strong>5. Educate Users on Security Risks</strong></h3>

<p>All users should be educated on the security risks of SMS messaging and the importance of keeping information secure. Companies should enforce policies to limit access to messages and remind users to regularly change their passwords.&nbsp;</p>

<h2><strong>Secure SMS Messaging with Dexatel</strong></h2>

<p>Dexatel provides a secure, reliable, and innovative solution for you to stay connected with your customers through SMS, Viber, and WhatsApp.</p>

<p>We utilize advanced encryption technologies to ensure that all messages sent and received are private. This helps protect the privacy of customers and businesses and ensures that their information is not exposed to external parties. Through our secure&nbsp;<a href="https://dexatel.com/sms-platform/">SMS platform</a>, you can create custom messages and track them to ensure delivery.</p>

<p>Besides, we offer a variety of&nbsp;<a href="https://dexatel.com/features/sms-analytics/">SMS analytical tools</a> that allow you to track the performance of your messages and gain insights.</p>
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Secure SMS prevents hackers, scammers, and other malicious threats from intercepting your text messages.

Secure SMS: Tips, Tricks, And Best Practices

Everything You Need to Know About Secure SMS

<p>It&rsquo;s common to think we&rsquo;re immune to text scams&mdash;or any other type of scam, for that matter. But the reality is that it can happen to just about anyone. Also known as&nbsp;<a href="https://dexatel.com/blog/how-to-protect-yourself-from-sms-phishing/">smishing or SMS phishing</a>, scam messages have joined the ranks of email phishing and fraudulent phone calls.&nbsp;</p>

<p>These unsolicited texts often go around with the intention of obtaining personal and financial information from those who interact with them. The personal nature of our SMS inbox is what makes smishing texts even more effective. This is why it&rsquo;s critical to know how to spot a fraud message and how to handle one.&nbsp;</p>

<h2><strong>What Is a Text Scam and How Can You Identify It?</strong></h2>

<p>A text scam is a type of fraud that takes place through SMS messaging, often on mobile devices. In many cases, it can involve phishing for personal information with false promises of money or prizes. A fake text message can also pose a trusted entity to scam you out of your money.</p>

<p>Keep an eye out for messages that request immediate payment or ask for credit card numbers, social security numbers, or other financial or personal information. Typos and grammatical errors are other dead giveaways.</p>

<h2><strong>Common Signs of Scam Text Messages</strong></h2>

<p>Scam text messages come in different forms. In any case, there are common hints that can help you spot&mdash;and hopefully avoid&mdash;a fraudulent SMS.</p>

<h3><strong>1. 11-Digit Numbers</strong></h3>

<p>A&nbsp;<a href="https://dexatel.com/sms-marketing/">text marketing</a> message that is safe to open usually comes from a 5 or 6-digit&nbsp;<a href="https://dexatel.com/blog/sms-short-code/">short code</a>, a 10-digit toll-free number, or a text-enabled landline. This means an&nbsp;<a href="https://dexatel.com/sms-alerts/">SMS alert</a> you regularly receive from your favorite pizza chain is nothing to worry about.</p>

<p>If a message happens to be from an 11-digit number, chances are it&rsquo;s a scam text. Even if the sender claims to be your bank, insurance agent, or any legitimate organization, always check the number to be sure. Besides, there&rsquo;s no way a bank will reach out to you from a personal mobile phone number and ask for sensitive information such as your card numbers.&nbsp;</p>

<h3><strong>2. Random Emergency Texts</strong></h3>

<p>Another texting scam to be aware of is the fake family emergency. For example, you may receive a text message saying that a certain family member of yours has gotten into trouble and that the only way you can help them is with a money transfer. The sender may even claim that trying to get in touch with this family member or telling someone else would put them in danger.</p>

<p>What makes these texts effective is that they can be quite frightening, which is why it&rsquo;s crucial that you verify the sender&rsquo;s identity before taking any action.</p>

<h3><strong>3. Fake Refunds</strong></h3>

<p>While some scam text messages request money from you, others claim that an amount is owed to you. A common example of this is refund scams. These often pose as a government agency or a mobile network provider, claiming that you were overcharged.</p>

<p>The sender will ask for your deposit information in order to process the refund. After obtaining the routing number, they&rsquo;ll have access to your bank account and steal your money.&nbsp;</p>

<h3><strong>4. Raffle Prizes</strong></h3>

<p>One type of texting scam you&rsquo;ve likely come across at some point in your life is the infamous &ldquo;You&rsquo;ve won a prize&rdquo; message. The text will tell you that you&rsquo;ve won something like a special raffle, a sweepstake, a gift card, or a giveaway. It will often ask you to claim your prize by entering a suspicious hyperlink or by replying to the SMS.&nbsp;</p>

<p>In many cases, the scam may even trick you into providing your personal information or a certain amount of money in exchange for the &quot;reward.&quot; If you don&rsquo;t remember entering a specific contest, simply ignore the text. And even if you did enter a raffle, it&rsquo;s best if you double-check by contacting the actual brand.&nbsp;</p>

<h3><strong>5. Reactivation Scams</strong></h3>

<p>A reactivation scam text often appears innocent on the surface. It may tell you that your password has been hacked or compromised and that they have deactivated your account for your &quot;protection.&quot; And to &ldquo;reactivate&rdquo; your account, the scam message will ask you to text a certain keyword or even send your login credentials.</p>

<p>If you receive this type of scam, simply check the account in question. You may also want to delete and report the message. It&rsquo;s also worth mentioning that an&nbsp;<a href="https://dexatel.com/sms-authentication/">SMS authentication service</a> helps protect your accounts in such cases.&nbsp;</p>

<h2><strong>What to Do if You Get Hacked by a Texting Scam</strong></h2>

<p>Countless spam texts are reported each year, and if you happen to fall victim to one, it&rsquo;s safe to say that you&rsquo;re not alone&mdash;worst-case scenarios aren&rsquo;t all that common. You can often fix the situation by acting as soon as possible. Depending on the fraud, measures you can take include:</p>

<ul>
	<li>
	<p>Blocking the number from your mobile phone</p>
	</li>
	<li>
	<p>Informing your mobile carrier of the number and incident</p>
	</li>
	<li>
	<p>Canceling credit cards and reporting the fraud (if your financial info is compromised)</p>
	</li>
	<li>
	<p>Changing your passwords on online accounts that contain sensitive information</p>
	</li>
</ul>

<h2><strong>Tips for Stopping a Text Scam</strong></h2>

<p>It often makes sense not to reply to a scam text message. To prevent yourself from getting hacked, it&rsquo;s also important that you:</p>

<ul>
	<li>
	<p>Avoid clicking on a link in a suspicious text&nbsp;</p>
	</li>
	<li>
	<p>Don&rsquo;t act quickly when you receive a suspicious message&mdash;making you feel rushed and confused is how scammers get you</p>
	</li>
	<li>
	<p>Report the suspected spam text to your mobile carrier and&nbsp;<a href="https://dexatel.com/blog/text-blockers/">block the number</a></p>
	</li>
	<li>
	<p>Delete the message as soon as possible and consider taking a screenshot for future reference&nbsp;</p>
	</li>
</ul>

<h2><strong>Frequently Asked Questions About Scam Text Messages</strong></h2>

<h3><strong>How Can You Identify Who Sent You a Scam Text?</strong></h3>

<p>If you receive a suspicious message from an unknown sender, simply Google the number. You may find it on websites that list and report numbers associated with scam texts. While tracking the sender can get you some answers, the best thing to do is to block and report the number before deleting the message from your phone. The security of your phone and personal information is more important than knowing who sent you the smishing scam message.</p>

<h3><strong>Can You Get Hacked by Replying to a Scam Text?</strong></h3>

<p>In many cases, responding to a text scam can lead to unwanted charges or even result in malware entering your phone. It&rsquo;s often best to avoid any interactions with suspected scams.&nbsp;</p>

<h3><strong>Can You Get Hacked by Opening a Scam Text?</strong></h3>

<p>It&rsquo;s highly unlikely that you&rsquo;ll get scammed just by opening a suspicious message. This is why scam messages will often ask you to enter a link, call a number, or reply with sensitive information. As long as you don&rsquo;t comply, opening the text won&rsquo;t cause any problems.</p>
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Here’s all you should know about text scams, including the most common signs for spotting them and the proper measures you should take if you receive one.

Text Scams: A Handy Guide

Text Scams: A Guide on How to Identify and Prevent Them

<p>Google always seems to have a new feature up its sleeve, a recent one being Verified SMS. As the name suggests, this feature allows businesses to establish authenticity with their messages. </p><p>Large companies have been making use of text messaging to connect with their customers. But with phishing crimes being a rampant issue all over the world, people have been losing trust in text messages. That’s where Verified SMS enters the scene, serving as a solution for businesses to gain the confidence of their customers. </p><h2>What Is Verified SMS?</h2><p>Google Verified SMS is a tool that allows businesses to validate their identity within a text message. It is essentially a way of reassuring your audience that the messages you send are authentic. In a way, this reduces the chances of phishing crimes and scam messages to near zero.</p><p>Before being able to send business SMS messages, companies go through a complex verification process on Google. Only after the process is complete will they be able to send out Google Verified messages to their clients. A Verified SMS text normally consists of the business logo, a description, and a verification checkmark. Recipients will also be able to preview any links within the message. </p><h2>How Does Verified SMS Work?</h2><p>Activating Verified SMS doesn’t change anything about your text messages or the service you’re using except for the setup process. After filling out the Google Verified application, you’ll receive a confirmation email with your own Google Verified account ID. The next step involves sharing that ID with your <a href="https://dexatel.com/sms-platform/">SMS platform</a> service, along with your logo, company name, and description. You can then send text messages as you normally would, and Google will instantly verify them. </p><h2>Difference Between Verified SMS and RCS</h2><p>One of the main differences between a Verified SMS and RCS (Rich Communication Services) is that some countries don’t support RCS, and others don’t support Verified messages. In the countries that don’t support both, the messages go out as a traditional SMS.</p><p>Although a Verified SMS is based on RCS, it supports only a few of its features. Google Verified messages can only send link previews, company logos, and the verification sign. On the other hand, RCS messages allow users to send pictures, live-action buttons, GIFs, stickers, and more.</p><p>Verified SMS is essentially designed to replace RCS whenever it’s not supported in a specific country and device—or when the system has downtime. The reason behind this is that companies sending out RCS messages pass the same complex verification process, making them secure for recipients.</p><h2>Common Examples of Verified SMS</h2><p>When it comes to reaching out to customers, building trust and credibility goes a long way. That being said, Verified SMS messages can come in handy in various cases. </p><h3>Order Confirmations</h3><p>Once your customer has placed an order, you can send and receive a Verified SMS confirming that the payment is successful and their order is being processed. What essentially happens is that your customers will notice the same logo they just saw while browsing your website. This reassures them that your business is trustworthy and legitimate. Needless to say, gaining that trust goes a long way in building customer loyalty. </p><h3>Fraud Alerts</h3><p>Phishing scams appearing as fraud alerts are quite widespread. And it’s becoming increasingly tricky to tell whether or not a text message is authentic. A common way for recipients to trust an <a href="https://dexatel.com/sms-alerts/">SMS alert</a> is to check if it’s from a local or verified number. Another factor to look out for is the embedded link. URLs in scam messages will often have a subtle yet intentional typo. Verified SMS messages, however, will eliminate any doubt that your customers may have. </p><h3>Account Verification</h3><p>Another instance of Verified SMS involves sending one-time passwords (OTP) during a <a href="https://dexatel.com/sms-authentication/">two-factor authentication SMS</a> (2FA) process. It goes without saying that account security is crucial for customers. Having said that, receiving an OTP text that contains recognized branding can be reassuring for the recipients. </p><h3>Payment Reminders</h3><p>By using Verified <a href="https://dexatel.com/blog/sms-payments/">SMS for payment reminders</a>, companies that operate in the realm of financial technology may enjoy a rise in online payments. <a href="https://dexatel.com/sms-reminders/">Text message reminders</a> that contain elements of branding essentially become much easier to notice, while those without branding can often be ignored. </p><h3>Marketing Campaigns</h3><p><a href="https://dexatel.com/sms-marketing/">SMS marketing</a> campaigns tend to be effective whether or not you’re using Verified messages. Be that as it may, verification can still do wonders for reminding your audience of your credibility, which is especially important when it comes to <a href="https://dexatel.com/mass-texting/">mass texting</a>. Keep in mind that many of those campaigns may contain external links; it’s more reassuring for customers if they receive those messages from a verified account. </p><h2>Frequently Asked Questions About Verified SMS</h2><h3>How Can I Tell If an SMS Is Verified?</h3><p>When receiving a Google Verified text message from a company, you should be able to see their logo and a verification badge where a contact’s name and the image would normally be. This should indicate that the message came from a valid source. </p><h3>Are There Any Special Requirements for Using Verified SMS?</h3><p>There are minimum requirements you should meet to use Verified SMS. These include conveying accurate information, certifying compliance on an occasional basis, and allowing Google to review your activity. </p><h3>How Does Verified SMS Protect Against Fraud and Spoofing?</h3><p>To ensure authenticity and prevent fraud, Google Verified maps the gateway and only verifies the message when the source is authentic. It also features a spam filtration tool that marks unsafe messages as suspected spam.</p>

Find out what Verified SMS is and how it helps businesses establish their authenticity and gain the trust of their customers.

What Is Verified SMS and How Does It Work?

Introducing Verified SMS: What Is It and How Does It Work?

<p>When you think about it, what is the one thing that every single person has on them all day, every day? It&rsquo;s, of course, their mobile phone. And with <a href="https://www.insiderintelligence.com/insights/mobile-commerce-shopping-trends-stats">nearly half of eCommerce now taking place on mobile</a>, the best way to reach them is through SMS. While email has been the primary channel for eCommerce marketing, companies are quickly transitioning to SMS as the preferred method of direct communication with leads and customers&mdash;and for good reason.&nbsp;</p>

<p>&middot; <a href="https://dexatel.com/sms-marketing/">Text marketing</a> cuts through the noise. Unlike most emails, people open and look at <a href="https://on.emarketer.com/rs/867-SLG-901/images/eMarketer%20SMS%20Marketing%202021%20Report.pdf">SMS messages to the tune of over 95%</a></p>

<p>&middot; It&rsquo;s not just the open rate. SMS has higher click-through and conversion rates than email marketing. And the return on spend is on average 10x to 20x</p>

<p>&middot; The rate of business-to-consumer (B2C) text messaging is growing at an ever-accelerating rate. Chances are your competitors are already texting</p>

<p>&middot; SMS finds your recipients where they are. If it is urgent or time-sensitive (like a flash sale or limited offers), SMS is the surefire way to get your message across</p>

<p>And if these facts weren&#39;t convincing enough, you can always send an <a href="https://dexatel.com/blog/email-to-sms/">email to SMS</a>.</p>

<p>SMS marketing for eCommerce is easy to understand. If you send out promotional materials, offers, or other business information to attract, retain, or reward customers, you&rsquo;re engaging in SMS marketing. But while the concept is simple and straightforward, it can also sound overly technical and complicated. Fortunately, with the right tools, it&rsquo;s incredibly easy to get started, and best of all, no technical knowledge is required!</p>

<h2>Getting Started with SMS Marketing for eCommerce</h2>

<p>The question for most businesses is not whether to use SMS for eCommerce, but how. Companies in all sorts of industries use SMS to send out <a href="https://dexatel.com/sms-blast/">mass blasts</a>, <a href="https://dexatel.com/sms-marketing/">hyper-personalized messages</a>, <a href="https://dexatel.com/sms-alerts/">auto-generated messages</a> based on action or intent, and more. You don&rsquo;t need to do what others are doing, but there&rsquo;s hardly an eCommerce business that wouldn&rsquo;t benefit from SMS marketing campaigns in one form or another&mdash;and it&rsquo;s easier than you think.</p>

<h3>Have a Goal And Set Priorities</h3>

<p>Precisely <em>because</em> the possibilities with text message marketing are near infinite, things can get overwhelming. It&rsquo;s helpful to define what your goals with this medium are. Are you looking to send texts for promos and offers? Or do you have specific targets, like decreasing shopping cart abandonment? A good starting point is gathering customer feedback through a survey or checking in on a recent purchase. It establishes a communication channel without being intrusive.</p>

<h3>Define Success Metrics And Targets</h3>

<p>Are you looking to better serve existing customers or attract new ones? Would you like to increase your SMS recipient list and get more phone numbers of leads? Depending on what your targets are and how you will judge your SMS outreach success, there are different approaches. And with easy integrations into existing customer relationship management systems and advanced analytics, there&rsquo;s a lot you can learn from the data and fine-tune your campaigns.</p>

<h3>Partner With a Great SMS Provider</h3>

<p>Look for a vendor that makes set-up and launch easy, but can also scale up with your needs. Customer support, competitive pricing, and platform features are things you should consider when choosing a reliable partner to ensure sustainable, long-term growth of your eCommerce business. Dexatel is a <a href="https://dexatel.com/sms-platform/">worldwide SMS provider</a> with an intuitive and user-friendly platform that prioritizes personalization with proven engagement benefits.</p>

<h3>Start or Grow Your SMS List</h3>

<p>To get started, you need to have a list of phone numbers to send out messages to. Note that no reputable vendor will provide a list for you; you need to use your own dataset. There are many ways to collect SMS subscribers, whether it be a form, a popup on your website, through email outreach, or within your eCommerce check-out process. And since SMS is a permission-based channel, it&rsquo;s imperative that you stay compliant and make sure that recipients have opted in.</p>

<h3>Launch Your First SMS Campaign</h3>

<p>Take your time to try new things and see what works for your eCommerce business. Start with a one-off campaign to get a feel for it. Once you&rsquo;re comfortable, you can incorporate it into your marketing automation. Dexatel gives you free credits to test and understand your target market. And our <a href="https://help.dexatel.com/?_ga=2.116193158.1058562854.1657296783-1374240026.1657296783">knowledge base</a> and <a href="https://dexatel.com/blog/">blog</a> are a good place to learn about SMS marketing strategies, trends, and best practices. Most importantly, continue to test and see what works for you.</p>

<h2>Advantages of SMS Marketing for eCommerce Brands</h2>

<h3>Consumers Prefer It</h3>

<p>In just <a href="https://www.agilitypr.com/pr-news/public-relations/conversational-commerce-83-of-consumers-say-they-would-buy-products-via-brand-messaging/">one survey</a>, 83% of respondents said they would browse or buy products in messaging conversations. 77% of consumers said that they were more likely to make a purchase if they could browse or get answers over messaging.</p>

<h3>Engagement is Extremely High</h3>

<p>People are tired of overflowing email inboxes and never-ending ads on social media to the point of tuning out the information overload. SMS is short, direct, and hard to ignore, making it one of the most engaging channels for eCommerce.</p>

<h3>It&rsquo;s Personal</h3>

<p><a href="https://www.agilitypr.com/pr-news/public-relations/conversational-commerce-83-of-consumers-say-they-would-buy-products-via-brand-messaging/">79% of consumers reported</a> that they are more likely to make a purchase from a brand with which they feel a personal connection. 63% of consumers said messaging with a company makes them feel a more personal connection.</p>

<h3>It&rsquo;s Fast</h3>

<p>As a two-way channel, SMS can quickly get you in contact with your customers and vice-versa. In terms of convenience and speed, SMS is the fastest way to get messages seen and get a response.</p>

<h3>It&rsquo;s Low-Cost</h3>

<p>With considerably lower costs than before, SMS has become the leading digital marketing tool with a very high return on spend. Dexatel offers <a href="https://dexatel.com/pricing/">competitive worldwide SMS pricing</a> with bulk discounts and no minimums.</p>

<h3>It Creates Trust</h3>

<p>A first-time buyer may be hesitant to buy from an unfamiliar store. Texting can overcome the virtual barrier and instill trust and familiarity. You text your friends and family, and a business doing so gives it a much closer connection with its customers.</p>

<h2>SMS Marketing Tips for eCommerce</h2>

<p>eCommerce brands can use an SMS marketing channel at every step of the customer journey, from acquisition and conversion to retention. Some of the best messages include conversational texts when a customer has reached out or is in need of information, birthday or anniversary celebrations, and reward or loyalty program updates. Here are more industry tips to get the most out of SMS for eCommerce.</p>

<h3>Be Active, But Not Intrusive</h3>

<p>SMS is a powerful tool, but don&rsquo;t abuse it. It&rsquo;s easy to get carried away when you have such a direct line to your customer. Don&rsquo;t send more than a few SMS messages in a short period, or you risk alienating your audience.</p>

<h3>Let Customers Know They Can Text You</h3>

<p>Mention this on your website or in a newsletter, send a welcome SMS, or a post-purchase confirmation. This will get the customers used to receiving texts from you and give them the option of messaging you back.</p>

<h3>Provide Value</h3>

<p>If you want your recipients to be excited about your messages, make sure you offer something valuable like exclusive offers, deals, or sneak peeks at new products or services.</p>

<h3>Keep It Short And Fun</h3>

<p>Remember that people are reading on mobile screens&mdash;often on the go&mdash;and SMS is a less formal medium than email. Maintain a conversational tone that&rsquo;s in line with your brand&rsquo;s voice.</p>

<h3>Personalize It</h3>

<p>Customers are more likely to engage with a message when it&rsquo;s directed at them and their specific needs. You can segment your customers into lists or SMS groups and make use of <a href="https://dexatel.com/sms-platform/">data automation and personalization</a>.</p>

<h3>Offer Customer Service And Support</h3>

<p>Keep in mind that SMS is two-way. Use it to engage with your customers and increase loyalty, or provide continued customer support. Check in with your customers after a purchase or ask for feedback.</p>

<h3>Don&rsquo;t Complicate It</h3>

<p>Professionals have already worked on creating powerful platforms with advanced features and analytics. Everything from recipient list management to campaign scheduling and personalization can be automated, with no custom coding required!</p>

<p>And even if you&rsquo;re not ready for full automation yet, you can <a href="https://dashboard.dexatel.com/sign-up?_ga=2.5431994.828151913.1657719356-1374240026.1657296783">start off with small trial campaigns</a> that are as simple as a text.</p>
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Learn to use SMS for eCommerce to optimizing your strategy, increase sales, improve customer engagement, and boost customer loyalty. 

SMS for eCommerce: Unlock the Power of Text Messaging

Everything You Need to Know About SMS for eCommerce

<p>With companies shifting their focus to customer experience, businesses are making sure they&rsquo;re available across multiple platforms. This buzz has resulted in two approaches&mdash;having a multichannel vs. an omnichannel presence. At first glance, these two terms may seem interchangeable. And while people do use them along these lines, each conveys a different meaning.</p>

<h2>What Is Omnichannel Vs. Multichannel</h2>

<p>How a brand interacts with its consumers and target audience is referred to as a &quot;channel.&quot; You may have two types when it comes to omnichannel vs. multichannel. These are marketing and customer interaction.</p>

<p>The strategies and ways a brand raises awareness and advertises its product or service are known as marketing channels. These could be websites, actual stores, billboards around the city, or even the packaging design. Customers can contact a company through a variety of methods, including email, live chat, and phone calls.</p>

<p>Channels may be used as a marketing tool and a means of interaction in many circumstances. Email, for instance, may be used for marketing campaigns as well as responding to a customer&#39;s query. Physical stores provide a way for customers to reach out to a company and have their questions answered.</p>

<p>Keep in mind that channels have multiple functions. When communicating with clients via a contact channel, you&#39;re still advertising your company.</p>

<p>Now, on to the bigger picture&mdash;what is multichannel vs. omnichannel in marketing and customer engagement? The term &ldquo;multichannel&rdquo; entails using more than one channel for spreading brand awareness or contacting customers. You may use <a href="https://dexatel.com/sms-marketing/">text marketing</a>, put up a billboard promoting your product or service, and so on. While <a href="https://dexatel.com/sms-platform/">SMS</a> and billboards are not directly related to your company website, they are two different channels that play a role in promoting your business.</p>

<p>Simultaneously, an omnichannel approach also entails using more than one channel. Here is where it gets tricky. The channels used are integrated to provide a seamless customer experience. This means if a customer stops using a specific channel, they can pick up where they left off on another channel.</p>

<p>For example, you may engage in a live chat with a customer service agent and then switch to a video chat without having to start over.</p>

<h2>The Key Differences in Omnichannel Vs. Multichannel</h2>

<p>Businesses that use omnichannel vs. multichannel support and marketing may run into an array of issues. Those who primarily use multichannel marketing may experience inconsistencies between channels such as tone and voice. Moreover, the chances of miscommunication are higher, with customers growing frustrated.</p>

<p>Businesses may switch to <a href="https://dexatel.com/blog/omnichannel-marketing/">omnichannel marketing</a> from multichannel marketing to tackle these issues in their strategies. This way, a brand can be more consistent, communication becomes straightforward, and you won&rsquo;t have consistent customers dissatisfied with your services.</p>

<p>The most obvious omnichannel vs. multichannel difference is integration. It makes all the difference. Customers may indeed access information through several channels, but multichannel marketing can&rsquo;t get them to function coherently. This is because each channel offers distinct services and operates independently of the others.</p>

<p>The consumer is at the core of omnichannel marketing. They concentrate on the customer&#39;s demands, sending them a tailored message in a cohesive, seamless experience. Because all of the channels are linked together, the client can readily obtain information from any of them.</p>

<p>Customers want a consistent experience across all channels. If they visit your Instagram page, they want to see similar content to your website&rsquo;s tone and voice or your newsletter&rsquo;s wording. This way, you show your client base that you are unified, consistent, and reliable. Every detail matters.</p>

<p>To sum it up, multichannel is when a business uses multiple channels to deliver a particular message to clients. The company is now at the core of the plan, and the channels work actively to transmit that message.</p>

<p><a href="https://dexatel.com/blog/omnichannel-strategy/">An omnichannel marketing strategy</a> takes a different route. It puts the consumer at the heart of the strategy, with a single message that adjusts to each customer&rsquo;s touchpoint. Multichannel marketing does not allow for that degree of personalization; it&#39;s not as customer-centric as omnichannel.</p>

<h2>Omnichannel Vs. Multichannel Examples</h2>

<p>Analyzing customer insights about their behavior or attitudes is a concern for many companies. They have a small grasp of how the discovery occurred and what behaviors transpired throughout their engagement with the brand. The most critical component of deciding between the two strategies is determining which one is best for your company. Let&rsquo;s take a look at omnichannel vs. multichannel examples to better understand each case.</p>

<h3>Omnichannel Vs. Multichannel Support</h3>

<p>Multichannel support differs from omnichannel support in that the context and history of the customer are not shared across channels. Every channel is responsible for a separate chat stream. Typically, the interactions across these several channels are handled by separate agents.</p>

<p>However, this isn&#39;t to say that multichannel capability isn&#39;t useful. Samsung, for example, provides help for inquiry resolution across a variety of channels, including call centers, online and offline messaging, social media, and community support.</p>

<h3>Omnichannel Vs. Multichannel Contact Center</h3>

<p>Having a multichannel contact center entails that your support function is now available across several channels. Omnichannel, on the other hand, refers to a consistent experience across all of these channels.</p>

<p>Although multichannel appears to need less time and commitment, omnichannel provides more benefits. An omnichannel contact center runs across several platforms with customer data continuity. Multichannel implies that agents specialize in a specific channel and handle that channel&#39;s interactions independently.</p>

<h3>Omnichannel Vs. Multichannel Marketing</h3>

<p>The goal of multichannel marketing is to deliver a single message across several channels. You may promote a certain promo code on a social media account with the goal of enticing people to buy a product or service using the promo code.</p>

<p>Omnichannel marketing aims to engage users by delivering various sorts of information across several channels. A person may receive an email advertising a new product while also getting a promo code for the same product on Instagram.</p>

<p>In short, omnichannel vs multichannel marketing can be broken down into these points:</p>

<ul>
	<li>Multichannel is the old way; omnichannel is the new way</li>
	<li>Multichannel requires one main message; omnichannel has multiple</li>
	<li>Multichannel implies one-on-one interaction; omnichannel is more personalized</li>
</ul>

<h3>Omnichannel Vs. Multichannel eCommerce</h3>

<p>Both omnichannel and multichannel <a href="https://dexatel.com/industries/ecommerce/">eCommerce</a> entail engaging customers across numerous channels throughout the customer experience. Multichannel emphasizes the channel, whereas omnichannel focuses on the customer.</p>

<p>Since each channel is managed separately, with its own strategy, performance metrics, and unique customer experience, a multichannel approach typically reinforces current channel silos. All consumer interactions are integrated with omnichannel eCommerce, offering a smooth experience despite how and where they interact with your company.</p>

<h3>Omnichannel Vs. Multichannel Retail</h3>

<p>The manner in which brick-and-mortar stores and a company&#39;s online activities operate together is known as omnichannel retail. Multichannel retail involves a company that has both physical and online stores, but its activities are divided into various channels rather than being integrated.</p>

<p>Multichannel sends the same or unrelated material to a consumer across several channels, whereas omnichannel builds on interactions across multiple channels to progress the customer journey at every touchpoint.</p>

<h3>Omnichannel Vs. Multichannel Banking</h3>

<p>Omnichannel banking ensures that customers may access several integrated support and service channels and seamlessly migrate between them to <a href="https://dexatel.com/industries/financial-services/">fulfill their financial needs</a>. These include voice and phone, SMS, live chat, email, and so on.</p>

<p>Customers can access banking services through a variety of channels, including ATMs, call centers, mobile banking, and more. But since these are not designed to provide a seamless experience, the services may not perform consistently across the channels.</p>

<p>Each of these channels offers a variety of services, some of which may overlap. Each channel, on the other hand, functions independently from the others. This strategy is multichannel.</p>


An omnichannel vs. multichannel approach refers to using digital and traditional methods to communicate with customers. Here's how to differentiate them. 

The Dexatel Blog

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