WhatsApp Business API for marketing, support and verification

You'll need a Dexatel account, a registered WhatsApp Business sender, and an approved message template to start a business-initiated conversation. For a custom API integration, you'll also need an API key. Dexatel can guide you through account and sender setup. See the WhatsApp setup guide for the technical steps.

No, but you can try it without paying. There is a $28 monthly fee for each active WhatsApp Business sender, and messaging is charged per delivered template message by destination country and message category. Dexatel's free trial includes WhatsApp conversation credits and does not ask for a credit card. See WhatsApp pricing by country for current rates.

You pay two things: a $28 monthly fee for each active WhatsApp Business sender, and per-message charges that depend on destination country, message category and volume. The monthly fee applies on any Dexatel product, including when WhatsApp runs as a channel inside Verify. Meta charges for delivered template messages, though inside an open customer service window your non-template replies are free and so are utility templates. Marketing templates are always charged. Use the WhatsApp pricing calculator to estimate your costs.

Business Solution Provider, or BSP, is the older name. Meta's current partner types are Solution Partner, Tech Provider and Tech Partner, and many providers still say BSP out of habit. Dexatel is a Meta Tech Provider, which means we give you access to the WhatsApp Business API and handle your account setup, sender registration and template submissions.

Yes, but the setup depends on how your number is currently used. To register it with Dexatel, it must first be removed from any personal WhatsApp or WhatsApp Business app account. If your number is connected to another API provider, talk to the Dexatel team to check migration options. Speak with us before making changes to your existing account.

WhatsApp supports business numbers from most countries, with exceptions that Meta sets and updates. The number must be able to receive a verification code by SMS or voice call, and must not be active on a personal WhatsApp or WhatsApp Business app account. Check availability for the countries you serve with Dexatel before you plan a launch.

It depends on your account status, Meta's review times and your own integration work. Dexatel guides account setup, sender registration and template submissions, but Meta decides when each approval clears. Share your business details and any existing WhatsApp setup with us and we can help you plan a date.

You need an approved WhatsApp template message when contacting a customer who hasn't messaged you before, or when more than 24 hours have passed since their last message. Within 24 hours of a customer's latest message, you can reply without a template. Each new customer message restarts this window. You can create and submit templates for Meta's review through Dexatel. See the template setup guide for instructions.

Yes. Dexatel supports scheduled WhatsApp campaigns with personalised messages for your selected audience. Your approved templates can include images, videos, documents, interactive buttons, and carousel cards to present multiple products or offers. Send campaigns to customers who have agreed to receive your messages and respect their opt-out requests. Our guide to broadcasting messages on WhatsApp covers how campaigns are built.

Your messaging tier sets how many unique customers you can start a conversation with in a rolling 24 hours. New accounts begin at a lower tier and Meta raises it as your quality rating and message volume support it. There is no limit on replies inside an open customer service window.

Dexatel can send the message by SMS instead, automatically. This matters most for verification codes, where someone is waiting to finish a signup or login and a failed delivery means an abandoned account. The same account and API also cover SMS messaging.

Yes. Use Dexatel's API to send WhatsApp messages from your business systems and receive incoming customer text messages and delivery updates through webhooks. Integration requirements depend on your software and workflows. Your developers can start with the WhatsApp API documentation.

You get delivery status for every message, including delivered, read, failed, rejected and expired, plus read receipts where the customer has them enabled. Campaign reports are available in the Dexatel dashboard, and delivery events can be pushed to your own systems through webhooks. Dexatel does not publish a single platform-wide open rate, because read status depends on each customer's own settings. The dashboard shows yours.

Dexatel's team is available by phone, chat or email. We help troubleshoot messaging and integration issues, give guidance on sender and template configuration, and support changes to your messaging workflows as your needs develop. Contact us any time after launch.