Send timely customer updates with Dexatel's notification API
An order ships. A payment clears. A booking moves. Dexatel Notify turns that event into an automated notification over SMS, WhatsApp or Viber, sent the moment it happens. Connect through REST API or SMPP, send on the channel you choose, and let Viber notifications fall back to SMS when they don't get through.
What Dexatel Notify includes for automated messaging
Event triggers, personalised messages, channel fallback and delivery reporting in one automated notification system. Your application decides when to send; we deliver it and report back.
How businesses use Dexatel Notify
Something changes on your side and your customer needs to know. You decide when to send; we get the message there and tell you what happened to it.
Transaction confirmations, card activity and login warnings, sent the moment your systems flag them. You decide what's worth telling someone about; we get it to them.
Order confirmations, dispatch alerts and delivery updates, each one carrying the reference or tracking link your customer needs.
Reminders that go out when your booking system says they should, with the time and how to reschedule.
Tell affected customers what's happening, what to expect and when the next update comes. Recipients come from your own service or location data.
New-device logins, password changes and profile updates, so a customer can spot a change they didn't make. One-time passcodes run through Dexatel Verify, not Notify.
Urgent closures and safety instructions, with delivery reports showing who hasn't been reached. Send on Viber and the message falls back to SMS when it doesn't get through.
Balance updates, withdrawal confirmations, bonus expiry and account activity, in markets where SMS alone doesn't reliably land.
Onboarding progress, account milestones and renewal notices that tell a customer what changed or what to do next.
Send notifications through SMS, WhatsApp and Viber
One integration covers all three. Add a channel when you need it, without a second vendor or a second contract.
Get started with Dexatel Notify
Integrate through REST API or SMPP
Your first API call takes a few minutes. Add your key, send the message, read the status back.
Dexatel Notify pricing
Pay for the messages you send. No platform activation fee, no per-seat charge, and one balance covering everything on your account. Failed, rejected and undelivered WhatsApp and Viber messages aren't charged.
| Channel | Pricing model | Starting from |
|---|---|---|
SMS | per segment | $0.013 (Colombia) |
WhatsApp | per message | $0.0011 (Turkey) |
Viber | per message | €0.0007 (Nepal) |
Built for transactional notifications at scale
Transactional notifications fail quietly and expensively. A customer who doesn't hear that their flight moved or their payment cleared calls you instead. Here's what sits behind delivery.
Know what happened to every message
Delivery status for each message, with failure reasons attached. Filter by channel or country, watch it update in real time, and export what you need.
Direct connections, not resold routes
We connect directly to the operators and to Viber, which means fewer hops between your request and your customer's phone. Reach spans 190+ countries.
Reliable by measurement, not by promise
99.95% average uptime over the last twelve months. Our status page at status.dexatel.com is public, so you can check it yourself rather than taking our word for it.
Your data, handled properly
ISO/IEC 27001:2022 certified and GDPR compliant. Messages are encrypted in transit and at rest. Data is hosted in the EU, with regional hosting available to discuss for enterprise customers.
Separate your brands and teams
Sub-accounts let one organisation run several brands or business units with their own access, which matters when a notification from one brand shouldn't be visible to another team.
Frequently asked questions
What is Dexatel Notify?
Dexatel Notify sends automated notifications to customers over SMS, WhatsApp and Viber. Your application calls the Dexatel API when something happens — an order ships, a payment clears, an appointment approaches — and Notify delivers the message and reports back on what happened to it.
Which channels can Dexatel Notify send on?
SMS, WhatsApp and Viber. SMS reaches any mobile number in 190+ countries with no app required. WhatsApp and Viber require a registered sender for each channel.
How do I trigger a notification?
Your own system decides when. There's no rule configuration inside Dexatel — your application calls the API with the recipient, the channel and the message, and Notify sends it. You can connect over REST or SMPP.
What happens if a notification doesn't get delivered?
Viber notifications fall back to SMS: if the Viber message doesn't get through, Dexatel sends it again as a text. Fallback for WhatsApp is on the roadmap. Every message returns a delivery status either way, so your systems know what landed and what didn't.
Can I personalise each notification?
Yes. Each message can carry a first name, last name and two custom fields, so an order number, appointment time or tracking link arrives alongside the customer's name.
How much does Dexatel Notify cost?
You pay per message, at rates that depend on the destination country and the channel. WhatsApp carries a $28 monthly fee per active sender, and Viber carries a minimum monthly spend that varies by country. Failed, rejected and undelivered WhatsApp and Viber messages aren't charged.
Is there a free trial?
Yes, with no credit card required. The trial covers SMS. WhatsApp and Viber need a registered sender first, which requires a paid account.
How long does setup take?
An afternoon for SMS. Sender registration is the variable: you submit it yourself from your account, and approval times differ by country. WhatsApp can be sending within the hour if your Meta business account is already verified, with template approval usually taking up to 24 hours.
Can Dexatel Notify send one-time passcodes?
OTPs run through Dexatel Verify rather than Notify. Notify sends the message telling a customer something happened; Verify sends and checks the code that authorises it.
How secure is Dexatel Notify?
Dexatel is ISO/IEC 27001:2022 certified and GDPR compliant. Messages are encrypted in transit and at rest, and data is hosted in the EU, with regional hosting available to discuss for enterprise customers.
