WhatsApp Business Messaging for Retail

Meet your retail customers on WhatsApp

Use WhatsApp for retail

45%

98%

2BN

Trusted by Industry Leaders

Where WhatsApp Business Messaging for retail fits your customer journey

Calculate your costs

Unlike most providers, we only charge you for what you actually use. Use our calculator to see how much you’ll save by switching.

Estimate your WhatsApp Business API costs

Destination Country

Currency

Marketing:10,000

-

Utility:10,000

-

Authentication:10,000

-

Service:10,000

Free

Estimated price

Marketing

-

Utility

-

Authentication

-

Service

FREE

Monthly fees

$28

Start for free

Talk to Sales

How personalized links work in WhatsApp

What’s included

How it works

1

Verify your business with Meta

Create a Meta Business Manager account and connect your WhatsApp Business Account and number. We guide you through it as your official BSP.

2

Submit your message templates

Reminders, notifications, campaigns, whatever you'll send outside the 24-hour reply window needs a pre-approved template. Meta reviews each one before it goes live.

3

Send, and see everything that happens

Once approved, send through the API with delivery tracking, analytics, and status updates in real time.

Connect the WhatsApp Business API for Retail

View documentation

Feeling lost? Talk to us

Tell us about your retail messaging needs

Get in touch

1

Select use case

2

Describe your Company

1

Select use case

1

Describe your Company

Frequently asked questions

What is WhatsApp business messaging for retail?

t's using the WhatsApp Business API for retail to reach shoppers on the channel they already use: order updates, cart reminders, promotions, and two-way support.

Dexatel handles delivery as an official provider; you keep control of what sends and when.

Can I use the WhatsApp API with Shopify or WooCommerce?

Yes, via WhatsApp API for retail. There's no native plugin to install, your developers connect Dexatel directly to Shopify, WooCommerce, or any other platform you run.

That means no plug-and-play setup, but also no platform lock-in: switch your e-commerce stack later and the same integration keeps working.

How long does it take to go live?

Setup on Dexatel's side is fast. The main variable is Meta's Business Verification process, which Meta reviews and approves directly.

Do I need a WhatsApp Business Account before signing up?

No. Dexatel guides you through creating and verifying your WhatsApp Business Account with Meta as part of onboarding.

How do customers opt in to receive WhatsApp messages from my business?

Customers must actively opt in, for example by messaging you first, checking a box at checkout, or confirming through another channel. WhatsApp's policies require this before you can send template messages.

Do message templates need to be approved before I can send them?

Yes. Every WhatsApp template message is submitted to Meta for approval before it can be used. Dexatel supports you through the submission process.