Viber for Business API: Low-Effort, High-Engagement Messaging
Reach customers where they are, with business messages that feel personal. Dexatel's Viber for Business API helps you launch Viber messaging quickly and easily.
What You Get With Dexatel’s Viber for Business API
Two-Way Conversations
Go beyond simple notifications and actually talk with customers. You can answer questions, nurture leads, or resolve issues in one place for a smooth experience.
Rich Media Support
Messages don’t have to be plain text. Share images, videos, carousels, buttons, and documents so customers can understand, choose, and act without leaving the chat.
Targeting and Personalization
Make every message feel relevant. Segment users by behavior or profile, and tailor content so it matches where they are in their journey, not just what you want to send.
Automation
Reduce manual work with triggers and flows. Set up automated replies, reminders, and routing so customers get help instantly, even outside office hours.
Analytics and Reporting
See what’s working and what isn’t. You can track delivery, reads, clicks, and responses to improve campaign performance and prove impact over time.
Security and Compliance
Protect sensitive communications with a reliable infrastructure and secure delivery. Dexatel supports Viber messaging API authentication.
Use Cases of Our Viber for Business API
Our Viber Business API
Retail brands use the Viber for Business API to stay close to customers after the click, sending order updates, back-in-stock pings, and personalized offers that actually get seen.
Financial Institutions
Banks and fintechs rely on a Viber messaging API provider to send alerts, verification prompts, and customer support. The result is faster resolutions and fewer calls to the contact center.
Real Estate
Agents and property platforms benefit from simple Viber messaging API integration with their CRM, so new leads get quick replies and follow-ups don’t slip through the cracks.
Food and Beverage
Restaurants and delivery services use the Viber for Business API for promotions, loyalty reminders, and real-time orders. Customers stay informed, and you stay top of mind.
How the Viber for Business API Works
Register and Verify
Create your Viber for Business profile and complete verification so you can message customers officially under your brand.
Connect Your Tools
Hook the API into your CRM, helpdesk, or backend. This way, customer data and conversations stay synced automatically.
Set Up Templates and Campaigns
Build approved message templates for notifications, then design promotional campaigns or automated journeys with the right timing and audience.
Launch and Scale
Go live, track performance, and expand as you grow, adding more use cases, higher volumes, and smarter automation without losing quality.
Why Choose Dexatelfor Viber Business API
Quick Setup
Get your Viber for Business API up and running fast. Dexatel guides you through approval, onboarding, and setup so you can start messaging customers without delays.
Reliable Delivery
Your messages reach customers quickly and consistently. Whether you are sending alerts, promotions, or updates, Dexatel guarantees stable performance at every volume.
User-Friendly
Manage templates, campaigns, and conversations from an intuitive dashboard. Even non-technical teams can launch messages, automate flows, and track results with ease.
Dedicated Support
You’re never on your own. Dexatel’s support team stays close from onboarding to scaling, helping you troubleshoot issues and optimize your messaging strategy.
Pricing
Dexatel offers flexible pricing based on per-message or per-conversation models, depending on how you use the Viber for Business API. You can choose from tiered plans that scale with your volume, and get the freedom to start small and expand as your messaging needs grow.
Got Questions? We’ve Got Answers
Do I need a branded sender ID?
Yes, Viber requires a branded sender ID for official business messaging. This helps customers recognize who is contacting them and increases trust. Once your sender ID is approved, all messages will appear from your verified brand name, making communication more consistent and professional.
How long does approval take?
Approval usually takes a few days, depending on the completeness of your submitted details and Viber’s review process. Dexatel guides you through each step, helps you avoid common mistakes, and keeps the process moving so you can start messaging as soon as possible.
Can I integrate Viber with my existing CRM?
Yes, Viber can be integrated with most CRM and helpdesk tools. For example, a support team using HubSpot or Zendesk can receive and respond to Viber messages directly from the platform they already use. This creates a unified view of customer interactions and simplifies daily workflows.
Are promotional and transactional messages priced differently?
Yes, pricing can vary depending on the type of message and the region. Promotional messages, such as campaigns or offers, may have different rates than transactional messages like order updates or OTPs. Dexatel provides transparent pricing so you always know what to expect before sending.
Is customer data encrypted and GDPR-compliant?
Yes, all communication handled through Dexatel and Viber follows strict security and GDPR standards. Messages are encrypted, and data is processed with safeguards such as access controls and minimal metadata storage. This keeps sensitive customer information fully protected.
Start Engaging Customers on Viber for Business
Create your Dexatel account and make the most of faster, richer customer communication with Viber.
