Unified Messaging Inbox
Respond to customer messages from SMS, WhatsApp, and Viber—all in one place with Dexatel Conversations. Our omnichannel messaging platform is built for productivity and performance.
What You Get With Dexatel Conversations
Omnichannel Inbox
Manage customer messages from SMS, WhatsApp, and Viber through a unified communication platform.
Agent Assignment and Roles
Assign specific chats to the right team members and organize conversations with agent-level access.
Web App and REST API
Use the feature via a web interface or integrate it into your systems using our messaging API for businesses.
Real-Time Notifications
Get message updates and agent actions instantly for fast, responsive, and multi-channel customer communication.
Search and Filters
Find past conversations right away and organize messages using our filters and tagging options.
Security and Compliance
Stay compliant with GDPR and make sure your data is encrypted and secure across all channels.
Conversation History
Improve customer service and continuity by getting access to full messaging history and context.
Multi-Brand and Multi-Department Support
Manage multiple brands or departments from one customer messaging platform with isolated permissions.
AI Empowered Communication
Dexatel Conversations integrates with WhatsApp Business API and Viber Business Messaging to provide AI features that help automate and personalize communication across both platforms.
AI Chatbots for WhatsApp and Viber
Deploy AI-powered chatbots to respond to customer inquiries, provide 24/7 support, and guide users through tasks.
Smart Routing for WhatsApp
Direct complex queries to the right human agent with the help of intelligent rules and automation.
Sentiment Analysis for WhatsApp
Analyze the tone and intent of messages to identify and prioritize unhappy customers for proactive support.
Targeted Messaging for WhatsApp and Viber
Use AI to send personalized, behavior-based promotional or transactional messages to boost engagement.
Product Recommendations for WhatsApp and Viber
Suggest relevant products based on insights like customer behavior, past purchases, or chat interactions.
Abandoned Cart Reminders for WhatsApp
Automatically detect abandoned carts and follow up with customers to recover potential lost sales.
NLP-Powered Interactions for Viber
Use AI agents capable of understanding and generating human-like conversations for more natural customer experiences.
Task Automation for Viber
Automate repetitive tasks such as booking appointments, tracking orders, or providing store information.
Group Chat Summarization for Viber
Take advantage of AI tools to summarize group conversations and extract key points and decisions.
Analytics and Insights for WhatsApp and Viber
Track engagement, message delivery, and satisfaction metrics using AI-powered reporting dashboards.
How Businesses Use Dexatel Conversations
Customer Support
Resolve customer issues across multiple channels without switching tabs or platforms.
Sales and Lead Follow-Up
Use SMS, WhatsApp, or Viber messaging to nurture leads and keep conversations going.
Post-Sales Engagement
Send shipping updates, feedback requests, and product support messages all from one place.
Technical Support Teams
Assign queries to specialized agents and make sure every message gets the right response.
How Dexatel Conversations Works
Connect Your Channels
Authenticate your SMS, WhatsApp, and Viber channels directly within the platform.
Start Conversations
Chats from all channels appear in a single, chronological thread with customer details.
Assign and Respond
Assign conversations to the right agents and respond to messages in real-time.
Measure Performance
Monitor agent activity, message status, and customer satisfaction with built-in analytics.
Customer Success Stories
Our support agents reduced first-response time by 40% after switching to Dexatel Conversations.
Online Retail Brand
All-in-one inbox across SMS, WhatsApp, and Viber helped streamline communication and improved customer satisfaction.
SaaS Company
The API gave us flexibility to build custom workflows and track everything in our CRM.
Telecom Provider
Dexatel Conversations Pricing
Transparent, usage-based pricing. Pay only for the messages you send and the volume you handle.
Your Trusted Partner for Omnichannel Communication
Productive by Design
Built to simplify multi-channel messaging and boost team efficiency.
Secure by Default
Compliant with GDPR and enterprise-grade, end-to-end encryption.
Flexible and Scalable
From startups to enterprises—tailored to fit your team’s size and needs.
FAQs about Dexatel Conversations
What is Dexatel Conversations?
Can I use Dexatel Conversations via API?
Can I assign chats to specific agents?
Is the system secure and compliant?
Does it support team collaboration?
Get Started Now
Unify your messaging and streamline customer communication today.