Customer Service Communication Tools
Reach out to your customers wherever they are and provide the experience they expect. Text messaging is your key to a happy clientele.
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Trusted by Leading Brands Worldwide
Customer Service Messaging in Context
67%
of people prefer texting a business rather than calling or emailing
78%
of customers use text messaging to communicate with companies
76%
of people say they text companies specifically for customer service
51%
of businesses use text messaging for customer service in 2025
Tool Benefitsfor Customer Service Teams
Unified Customer Conversations
Manage interactions across SMS, WhatsApp, Viber, and RCS from a single dashboard. This way, you can provide faster and more consistent service.
Context-Rich Responses
Get instant access to customer history and previous interactions. Having full context allows you to resolve issues more accurately and proactively.
Smart Automation and Routing
Automate ticket assignments and use AI chatbots for FAQs. Customers get quick answers while your agents focus on complex or urgent cases.
Performance and Satisfaction Tracking
Measure key metrics like first-response time, resolution rate, and CSAT scores. Real-time insights help improve service quality and team efficiency.
Maximize Potential, Minimize Costs
Transparent Pricing
With a transparent and fair pricing plan, there's no need to worry about hidden fees.
Pay as You Go
A pay-as-you-go pricing model means you only need to pay for the services you use.
No Sign-Up Fees
Create your account for free and access the features without paying sign-up fees.
Save as You Scale
Deliver your messages in high volumes at only a fraction of the initial price.
Loyalty Discounts
Reach out to our support team to benefit from loyalty discounts for committed use.
Free Trial
Try out our services with a 30-day free trial—no credit card required at sign-up.
What We Have to Offer
Omnichannel Inbox
Make your life easy with a unified dashboard. Our omnichannel inbox brings all your messages together for a convenient and efficient customer service journey.
Messaging API
Benefit from our dynamic messaging API to streamline communication. Integrate powerful messaging capabilities for an exceptional customer experience.
Unified Agent Workspace
Handle SMS, WhatsApp, Viber, and RCS in one inbox built for support teams. Give agents full context across channels to reduce tab-switching and meet SLAs.
Real-Time Support
Resolve issues fast with two-way messaging, quick replies, and rich media. Templates and AI-suggested answers help cut first-response time and speed resolutions.
Skills-Based Routing
Auto-assign conversations by language, topic, priority, and availability. Balance workloads and ensure VIPs and urgent cases reach the right specialist on the first handoff.
Conversation and Queue Management
Tag, triage, snooze, merge, and escalate in a few clicks. Live dashboards track FRT, AHT, and CSAT so you can coach customer service agents and optimize operations.
Upgrade Your Support With the Top-Rated Communication Platform
Got Questions? We’ve Got Answers
Can I automate customer service with Dexatel?
Absolutely. You can set up chatbots, quick replies, and automated routing for common inquiries. This reduces agent workload and ensures customers get instant answers when they need them.
Can I handle multiple channels from one place?
Yes. With Dexatel, your agents can manage SMS, WhatsApp, Viber, and RCS conversations in a single interface. This removes the need to switch platforms and guarantees a consistent customer experience.
How can I improve customer service response times?
Dexatel’s unified inbox and smart routing make sure customer messages go straight to the right agent. Real-time notifications and AI-powered replies help teams reduce first-response times dramatically.
What kind of analytics does Dexatel provide?
With Dexatel, you’ll get insights into delivery rates, response times, resolution rates, and customer satisfaction scores. These metrics help you track performance and optimize customer support operations.
Get Started With Customer Service Texting
Create your Dexatel account today and claim your 30-day free trial—no credit card needed.
