Customer Success Specialist
Join us in creating the most personalized cloud communications solutions worldwide together!
Why Dexatel: Founded in 2015, Dexatel is an employee-owned company devoted to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok and Alibaba. We empower businesses to build and deploy scalable communication solutions tailored to their specific needs, ensuring enhanced customer satisfaction and increased operational efficiency. Our culture is based on caring for our clients and prioritizing their business outcomes.
Our mission is to provide a personalized and individual experience to every customer.
What you will do:
- Serve as the main point of contact for existing partners, ensuring a smooth and efficient customer experience.
- Provide timely and effective support by addressing inquiries, and issues, and resolving concerns.
- Engage with inbound leads, qualify them effectively, and guide them through the conversion process into long-term customers.
- Build and maintain strong relationships with partners, ensuring long-term collaboration and customer satisfaction.
- Identify opportunities to introduce additional products and services that align with customer needs.
- Develop strategies to drive upsells and cross-sells, helping customers maximize the value of our offerings.
- Collaborate with internal teams to create customized solutions for partners.
- Respond to partner inquiries via email, chat, and phone, ensuring prompt and professional communication.
- Provide clear and concise explanations of products, services, and policies.
- Gather customer feedback and relay insights to internal teams for continuous improvement.
- Conduct live demos for new and existing partners, showcasing product features and benefits.
- Educate customers on best practices to maximize their success with our solutions.
- Assist in onboarding new partners, ensuring they have a seamless transition and understanding of our platform.
What You Will Bring:
- 1-3 years of experience in customer success, account management, or customer support in a B2B SaaS environment.
- Bachelor's Degree in Business Administration, Marketing, Management or any other relevant field.
- Strong communication and problem-solving skills with a customer-first mindset.
- Experience with cross-selling and upselling strategies.
- Fluent written and verbal communication skills in the English language;
- Ability to conduct product demos and simplify complex concepts for customers.
- Familiarity with CRM tools and customer support platforms is a plus.
- Proactive and results-driven, with a passion for building relationships and driving customer success.
- Strong detail orientation and ability to dive deep into the processes.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
Why Dexatel?
Dexatel is now one of the leading omnichannel solutions providers in the cloud communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.
We succeed not only by displaying high-quality standards, but also by creating an inspiring atmosphere in the workplace. Our work environment is based on tolerance, equality and non-discrimination. We provide everyone with the opportunity for self-development and progress.
Additional information
All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Customer Success Specialist”) in the subject line of the email or just submit your application below.