t's using the WhatsApp Business API for retail to reach shoppers on the channel they already use: order updates, cart reminders, promotions, and two-way support.

Dexatel handles delivery as an official provider; you keep control of what sends and when.

Yes, via WhatsApp API for retail. There's no native plugin to install, your developers connect Dexatel directly to Shopify, WooCommerce, or any other platform you run.

That means no plug-and-play setup, but also no platform lock-in: switch your e-commerce stack later and the same integration keeps working.

Setup on Dexatel's side is fast. The main variable is Meta's Business Verification process, which Meta reviews and approves directly.

No. Dexatel guides you through creating and verifying your WhatsApp Business Account with Meta as part of onboarding.

Customers must actively opt in, for example by messaging you first, checking a box at checkout, or confirming through another channel. WhatsApp's policies require this before you can send template messages.