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Más informaciónCustomer engagement platform for every message you send
Dexatel Engage is a customer engagement platform for outbound campaigns, two-way conversations and transactional alerts. Send messages and manage replies across SMS, WhatsApp, Viber and RCS from one workspace, with shared contacts and analytics. One omnichannel messaging platform, priced per message.
Why choose Dexatel Engage for customer messaging?
Most businesses end up with a campaign tool, a support inbox and an alerts system that don’t talk to each other. Dexatel Engage is one customer engagement platform doing all three.
What Dexatel Engage delivers as your customer engagement platform
You get Campaigns, Conversations and Notify on one account, with nothing to activate separately and no module to switch on before you can use it. Usage-based pricing means you pay per message, so a quiet month costs less than a busy one and you’re not carrying a licence for capacity you didn’t use.
Explore the messaging features and AI tools in Dexatel Engage
Campaigns sends outbound messages, Conversations handles the replies, Notify sends alerts triggered by your systems, and the AI Text Generator drafts the copy.
Dexatel Engage supports multiple messaging channels
Dexatel Engage pricing
Pick a country and an audience size to see what your campaign costs on each channel.
| Canal | Precio por mensaje | Precio total |
|---|---|---|
 SMS | - | - |
 ViberCuota mensual: - | - | - |
 WhatsAppCuota mensual: 28 dólares | - | - |
 RCS | ||
How businesses use Dexatel Engage to support, inform and retain customers
Get started with Dexatel Engage
Integrate Dexatel Engage into your applications
Send, track and automate messaging from your own systems.
Don't take our word for it
Dexatel Engage supports different industries
Dexatel Engage: built for secure, reliable messaging
Dexatel Engage is a customer engagement platform built on certified security controls, direct operator connections and pricing that follows what you send.
Preguntas frecuentes
What is a customer engagement platform?
A customer engagement platform is one system for every message a company sends and receives: outbound campaigns, inbound replies and automatic transactional alerts, on one contact list with one set of analytics. It differs from a CRM, which records who your customers are, and from a marketing automation tool, which usually handles only the outbound half.
What is the difference between a customer engagement platform and a CRM?
A CRM is the system of record for who your customers are. A customer engagement platform is how you message them. Dexatel Engage holds your contacts and message history so campaigns and conversations work, and connects to your CRM rather than replacing it.
Which channels does Dexatel Engage support?
Dexatel Engage supports SMS, WhatsApp, Viber and RCS.
Can messages be triggered by an event rather than scheduled?
Yes. Your application calls the Dexatel API when something happens — an order ships, a payment clears — and the message goes out.
What happens if a message isn't delivered?
It can fall back to another channel. Send on Viber and Dexatel sends by SMS instead when the first message doesn't arrive, after a delay you set. The fallback is charged only if it actually sends.
What does the Dexatel Engage dashboard report?
Messages sent, delivery rate, failed messages and spend by channel, updating in real time. Filter the view and export to CSV.
How much does Dexatel Engage cost?
Dexatel Engage is priced per message. Rates depend on the channel, the destination and the message type, and some channels carry a monthly fee — WhatsApp is $28 per month per active sender. Use the pricing calculator to work out your own costs.
Is Dexatel Engage GDPR compliant?
Yes. Dexatel is GDPR compliant and ISO/IEC 27001:2022 certified, with data for European customers stored and processed in the EU, encryption in transit and at rest, role-based access and consent controls.
