Glossary
We highly value our clients' awareness of cloud communication, which is why we're always happy to share our knowledge and elaborate on tech processes that lead to success.
Sender ID
A sender ID is a unique identifier that is assigned to a specific sender when tracking message activity.
Voice Termination
Voice termination refers to the process of routing a phone call to deliver it to an endpoint with the help of another carrier.
SMS Hubbing
SMS hubbing facilitates the international coverage of SMS by helping mobile operators connect to independent hubs.
Gray Route
Gray routing is the practice of sending and receiving SMS that is legal for a party on one end, but illegal on the other.
HLR
A home location register (HLR) refers to subscribers that are authorized to use a global system for a mobile (GSM) core network.
Intelligent Routing
Intelligent routing (IR) is a technology that call centers use to connect customers to the right agent who can address their needs.
SIP Trunking
SIP trunking allows you to make and receive calls using the internet through cloud-based systems.
SMPP
SMPP (Short Message Peer-to-Peer) is a protocol the telecommunications industry uses to exchange SMS texts over the internet.