Junior Customer Support Specialist
Join us in creating the most personalized cloud communications solutions worldwide together!
Why Dexatel: Founded in 2015, Dexatel is an employee-owned company devoted to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok and Alibaba. We empower businesses to build and deploy scalable communication solutions tailored to their specific needs, ensuring enhanced customer satisfaction and increased operational efficiency. Our culture is based on caring for our clients and prioritizing their business outcomes.
Our mission is to provide a personalized and individual experience to every customer.
Why this role is important: Junior Customer Support Specialists will be responsible for solving customer queries, recommending solutions, and guiding the users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
What you will do:
- Provide expert customer and technical support to customers and the internal sales team by responding to customer queries in a timely and accurate way;
- Identify customer needs and help customers use specific features;
- Resolve tickets following customer technical requests in a timely and accurate way;
- Build and maintain long-term relationships with customers, internal operational, and sales teams;
- Act as a bridge between the technical support team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved;
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position-related duties as specified by management.
What you will bring:
- At least 1 year of work experience as a Customer Support Specialist, Technical Support Specialist, or a similar role;
- Passion for providing an exceptional customer experience;
- Initiativeness and/or handling tough customer service situations;
- Excellent communication and problem-solving skills;
- Excellent problem-solving, troubleshooting, and communication skills;
- Fluent written and verbal communication skills in the English language;
- Multi-tasking abilities;
- Patience when handling tough cases;
- Willingness to join a dynamically growing team.
Why Dexatel?
Dexatel is now one of the leading omnichannel solutions providers in the cloud communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.
We succeed not only by displaying high-quality standards, but also by creating an inspiring atmosphere in the workplace. Our work environment is based on tolerance, equality and non-discrimination. We provide everyone with the opportunity for self-development and progress.
Additional information
All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Junior Customer Support Specialist”) in the subject line of the email or just submit your application below.