SMS Customer Service Platform
Deliver the right service at the right time. Dexatel helps you boost satisfaction with timely and personal SMS customer service.
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Why Use Text Messaging for Customer Service
60%
of consumers want two‑way text messaging with businesses to ask questions
90%
of customers prefer using SMS texting over phone calls or email for support
78%
of consumers tend to choose SMS messaging for troubleshooting problems
25%
fewer calls are received by businesses that use customer service texting software
How Businesses Use SMS Customer Service Software
Order and Delivery Updates
Keep customers in the loop by sending real-time updates about order confirmations, shipping status, and delivery times. This improves the shopping experience.
Outage or Service Disruption Alerts
Notify customers when there’s an unexpected service interruption or scheduled maintenance. Timely alerts help manage expectations and reduce support inquiries.
Return and Refund Notifications
Send confirmation texts when a return is received or a refund is processed. This builds trust by keeping customers up to speed throughout the return process.
Feedback and Satisfaction Surveys
Ask for feedback after an interaction or purchase with a quick SMS survey. This helps improve service while showing customers that their opinions matter.
Loyalty and Rewards Program Updates
Let customers know when they’ve earned points, unlocked rewards, or qualified for special offers. These updates are a great way to encourage repeat business.
Got Questions We’ve Got Answers
What is SMS customer service?
SMS customer service is the use of text messaging to communicate with customers for support, updates, and inquiries. It allows businesses to provide fast, convenient help directly to a customer’s phone. This method is especially useful for quick responses, order tracking, and service updates.
How do I use SMS for business customer service?
Start by choosing an SMS platform that allows two-way texting and integrates with your CRM or helpdesk. You can use it to send updates, respond to questions, and resolve issues on the spot. Make sure your team is trained to communicate clearly and professionally over text.
How can customers text customer service?
Customers can text your business by messaging a dedicated SMS number or shortcode that you provide. Some platforms also enable web-to-text or click-to-text features for easier access. Once connected, they can chat with a live agent or receive automated responses.
What is the best customer service texting software?
The best SMS customer service software should support two-way texting, automation, message templates, and integration with your support tools. Dexatel offers a comprehensive platform tailored for customer service messaging, with features like real-time conversations, smart routing, and analytics. It’s built for scalability, compliance, and seamless communication across channels.
How much does customer service texting cost?
Pricing varies based on the platform, message volume, and country. Some services charge per message, while others offer monthly plans with usage tiers. Many providers even offer custom pricing for businesses that handle high volumes of customer interactions.
Build Lasting Customer Relationships With Dexatel
Create your Dexatel account today and start connecting with your customers.
