Dexatel commemorated its 10th anniversary with a special event that honored a decade of bold decisions, hard work, and steady growth. The evening brought together team members, long-time partners, and key stakeholders to celebrate not only how far Dexatel has come, but where it&rsquo;s headed next.

The event reflected the company&rsquo;s story from its start to its 10th year. Guests were welcomed with a networking session and a curated exhibition that visually narrated Dexatel&rsquo;s evolution. The display showcased the company&rsquo;s modest beginnings to becoming a leading name in business communications. The exhibition served as both a tribute and a reminder that great things can come from humble places when vision and conviction are present.

Guests then moved through a &ldquo;time tunnel&rdquo; installation, an immersive transition into the main zone that signified Dexatel stepping into its next era. Co-founder Gegham Azatyan delivered the opening keynote, taking the audience back to 2015 when Dexatel was nothing more than an idea launched from a garage space with three used laptops and a $2,000 self-investment. With no outside funding, the company grew steadily, landing its first clients in 2016, reaching $2 million in revenue by 2018, and making its entry into the CPaaS market in 2019.

Despite market uncertainty and global shifts in 2020, Dexatel grew by 120% and tripled its team size, proving its ability to scale under pressure. Over the years, it formed strategic relationships with major global players like TikTok, WeChat, and Alibaba, expanded operations into Serbia, and achieved an impressive $24 million in revenue by 2022.

In 2024, the company continued its upward trajectory, onboarding 143 new customers, delivering 120 million messages, and growing by 42%. This year marks the beginning of a new chapter, where Dexatel is focusing on embedding AI at the heart of its operations and product roadmap.

The video presentation that followed told the visual chronicle of the past decade, highlighting milestones, challenges, and wins that shaped Dexatel into what it is today: a technology-driven company that delivers reliable, secure, and scalable communications solutions to businesses across the globe.

Later in the evening, CEO Lilia Yeghiazaryan addressed the audience with a heartfelt message that centered on the people behind the progress. She emphasized what it takes to build a company with no shortcuts: just risk, resilience, and the ability to keep moving forward. The speech showed appreciation for the team, trust in the company&rsquo;s long-term partners, and gratitude toward customers who have been part of the journey.&nbsp;

While the evening recognized the past, it also offered a glimpse into the future. Dexatel introduced several product capabilities that display the company&rsquo;s commitment to innovation and customer-centric development. These include omnichannel messaging tools, such as Dexatel Engage, allowing you to create, manage, and optimize marketing campaigns across multiple messaging channels like SMS, WhatsApp, and Viber. This feature is seamlessly tied to Dexatel Conversations, a unified inbox for managing communications across platforms. Users can respond to customer messages from SMS, WhatsApp, and Viber.&nbsp;

The phone number validation solution, Dexatel Lookup, offers identification tools for carrier information, validates the number format, and verifies the number status &mdash; the precision needed for successful communication strategies. As with Dexatel Notify, you can integrate automated alerts and notifications into your app. Our expanded voice termination services, Dexatel Link, offers high-capacity SMS transit and voice termination services for operators, MVNOs, CPaaS providers, and aggregators; users can connect their platform to global telecom infrastructure. Most notably, the Dexatel Verify API is designed for secure customer authentication. Verify phone numbers through your preferred channel, be it SMS, voice, WhatsApp, Viber, Telegram, email, or flash call.

Over the past 10 years, Dexatel has grown from a local startup into a global provider of communication solutions, delivering millions of messages and partnering with companies in over 150 countries. With headquarters in Tallinn and offices across multiple regions, the company continues to scale sustainably while maintaining its independent, founder-led structure.

As Dexatel enters its second decade, the mission remains the same: to build smarter, safer, and more human ways for businesses to connect with people everywhere.

Dexatel marks 10 years of growth, unveiling AI-driven omnichannel messaging, verification and voice tools that power global customer connections.

Dexatel Marks a Decade of Growth, Innovation, and Vision

Tallinn, Estonia, March 6, 2025 &ndash; Dexatel has won a Bronze Stevie&reg; Award in the &ldquo;Best Use of Technology in Customer Service &ndash; Telecommunications Industries&rdquo; category in the 19th annual&nbsp;<a href="http://www.stevieawards.com/sales">Stevie Awards for Sales &amp; Customer Service</a>.

The Stevie Awards for Sales &amp; Customer Service are the world&rsquo;s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world&rsquo;s leading business awards programs, also including the prestigious American Business Awards&reg; and International Business Awards&reg;.

Winners will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.

More than 2,100 nominations from organizations of all sizes and industries across 45 nations and territories were considered in this year&rsquo;s competition. Winners were determined by the average scores of 176 professionals worldwide across seven specialized judging committees. Entries were evaluated across more than 90 categories recognizing customer service excellence, sales achievements, and industry innovations.

Dexatel earned this recognition for its cutting-edge approach to SMS security and cost efficiency through HLR Lookup and Smart Routing. These technologies optimize message delivery by providing accurate number validation and intelligent routing, which reduces costs and improves reliability. Judges praised Dexatel&rsquo;s commitment to enhancing telecom solutions with innovative technology, emphasizing its impact on customer service efficiency and security.

Stevie Awards president Maggie Miller stated, &ldquo;The outstanding scores awarded to this year&rsquo;s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.&rdquo;

Details about the Stevie Awards for Sales &amp; Customer Service and the list of Stevie winners in all categories are available at <a href="http://www.stevieawards.com/Sales">www.StevieAwards.com/Sales</a>. Nominations for the 2026 competition will be accepted starting this July.

<h2>About The Stevie&reg; Awards</h2>

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East &amp; North Africa Stevie Awards, The American Business Awards&reg;, The International Business Awards&reg;, the Stevie Awards for Great Employers, the Stevie Awards for Sales &amp; Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business.&nbsp; Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at&nbsp;<a href="http://www.stevieawards.com">http://www.StevieAwards.com</a>.&nbsp;

Sponsors of the 19th annual Stevie Awards for Sales &amp; Customer Service include The Brooks Group, Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.

Dexatel wins a Bronze Stevie® Award for Best Use of Technology in Customer Service, recognized for optimizing SMS security and cost efficiency.

Dexatel Wins Bronze Stevie® in 2025 Stevie Awards

Dexatel Wins Bronze Stevie® Award in 2025 Stevie Awards For Sales & Customer Service

Tallinn, Estonia, July 2024 &mdash; Dexatel has announced its latest innovation, the HLR Lookup service, now integrated into its communications platform. This service allows users to conduct real-time queries of phone number&nbsp;information directly from their Dexatel account dashboard.

The HLR is a key database in mobile networks that holds vital details about each user&#39;s mobile phone. Dexatel&#39;s new service uses this data to quickly and dependably fetch phone number data right from the user&#39;s account dashboard.

&quot;Our new HLR Lookup Service is transformative for businesses looking to optimize their communication strategies,&quot; said Lilia Yeghiazaryan, CEO of Dexatel. &quot;The ability to accurately validate and identify phone numbers globally enhances both cost-efficiency and campaign effectiveness. With its ease of integration into existing systems, the tool helps businesses make informed decisions and improve their overall messaging strategy.&quot;

For small and medium-sized businesses, the HLR Lookup service offers a user-friendly interface that is intuitive and easy to navigate, even for non-technical users. The dashboard provides real-time data, ensuring businesses have up-to-date number portability and validity information. Users can now generate detailed reports on HLR lookup results so they can make informed decisions and optimize their messaging strategies.

Enterprises will benefit from the service&rsquo;s API, which allows for easy integration with existing systems. Designed to handle high volumes of requests, the API ensures scalability, which is best suited for large enterprises.

Key features of Dexatel&#39;s HLR Lookup service include instant access to up-to-date phone number&nbsp;information and intuitive dashboard integration for seamless navigation. The service supports both individual number lookups and bulk queries via file uploads.

With the addition of this update, Dexatel continues to offer strong telecom solutions that simplify operations and improve user experience. Whether for checking occasional numbers or managing large amounts of data, our HLR Lookup service provides easy, reliable access.

&nbsp;

Dexatel has announced the launch of its latest feature, the HLR Lookup service, integrated directly into its platform.

Dexatel Launches New HLR Lookup Service

Dexatel Enhances Platform with Real-Time HLR Lookup Service

Tallinn, Estonia &mdash; Dexatel has been awarded the Bronze Globee in the Achievement in New Product Development category at the prestigious <a href="https://globeeawards.com/excellence/winners/" title="11th Annual 2024 Globee® Awards for Customer Excellence">11th Annual 2024 Globee&reg; Awards for Customer Excellence</a>. This recognition was given for Dexatel&#39;s innovative Unified Inbox for Handling Business Communications, which is changing how businesses manage their communications.

The Globee Awards for Customer Excellence celebrates organizations and professionals dedicated to delivering superior customer experiences, driving innovation, and setting new standards of excellence. This esteemed global program honors those who prioritize customer excellence and make a positive impact in the business world.

Dexatel&#39;s omnichannel inbox stands out by integrating various communication channels into a single platform, which enhances efficiency and customer satisfaction. This innovation reflects Dexatel&rsquo;s commitment to creating solutions that meet the evolving needs of businesses.

The Globee Awards&#39; rigorous evaluation process and international recognition highlight the significance of this achievement. Winning this award showcases Dexatel&#39;s dedication to customer-centric strategies, reinforcing its reputation as an industry leader.&nbsp;

Dexatel is proud to be recognized by the Globee Awards and remains committed to driving innovation and excellence in business communications. This accolade shows the company&#39;s mission to provide businesses with cutting-edge communication solutions.

&nbsp;

Dexatel announces its Bronze Globee® Award win at the 11th Annual 2024 Globee® Awards for Customer Excellence.

Dexatel Wins Bronze at 11th Annual Globee® Awards

Dexatel Wins Bronze Globee at 11th Annual Globee® Awards

Maryland, USA, May 18, 2024&mdash;Dexatel has concluded its successful participation at International Telecoms Week 2024 at the Gaylord National Resort &amp; Convention Center in National Harbor.

ITW, renowned as the world&#39;s largest gathering of digital infrastructure leaders, brought together eager attendees from 125 countries for fruitful networking opportunities and insightful discussions. With over 7,000 decision-makers and 190 thought leaders in attendance, ITW 2024 served as a major platform for industry collaboration and innovation.

Reflecting on the event, Dexatel&#39;s team expressed enthusiasm for connecting with fellow decision-makers and thought leaders to explore new avenues of collaboration and discuss emerging trends in the digital infrastructure landscape.

&quot;Attending ITW 2024 is always a pleasure for us,&quot; remarked Liana Baghramyan, Head of Business Development (International and Enterprise Voice, MNO Partnership) at Dexatel. &quot;The event offered the right atmosphere for meaningful discussions and networking to show our dedication to telecom innovation.&quot;

With over 45,000 meeting requests sent in 2023 alone, ITW 2024 proved to be a bustling hub of activity.

<h2>About International Telecoms Week</h2>

<a href="https://www.internationaltelecomsweek.com/" title="International Telecoms Week (ITW)">International Telecoms Week (ITW)</a> is the premier annual event for the global telecommunications industry, serving as a vital platform for networking, collaboration, and business development. With a rich history spanning over several years, ITW has earned its reputation as the world&#39;s largest gathering of digital infrastructure leaders.

Dexatel, a leading provider of omnichannel communication solutions, has concluded its successful participation at International Telecoms Week.

Dexatel Excels at International Telecoms Week 2024

Dexatel's Highlights from International Telecoms Week 2024

Dubai, May 17, 2024 &mdash; Dexatel proudly participated and engaged with industry experts at Seamless Middle East 2024, held at the Dubai World Trade Centre.

For over two decades, Seamless has been the premier gathering for luminaries in payments, fintech, identity, banking, retail, eCommerce, home delivery, and digital marketing. This year, Seamless Middle East 2024 welcomed 25,000 attendees, 750 exhibitors, and 500 speakers, making it the largest event in digital commerce.

Dexatel had the opportunity to connect with industry experts, exchange insights, and explore the latest trends and technologies shaping the future of digital commerce in the region. The event served as a convergence point for diverse sectors and offered valuable discussions and networking opportunities.

Seamless Middle East 2024 featured a lineup of over 500 speakers, including renowned figures such as Calum Chace, Yahya Alazri, Matthieu Houle, Rhiannon Scarlett, and Moadh Bukhash, who shared insights into artificial intelligence, cybersecurity, digital KYC, and more. Key figures from various industries participated in discussions on critical domains such as AI in banking, real-time transactions, identity verification, and omnichannel strategy.

On top of traditional highlights, the event introduced the innovative POP and Shop Fit Out Pavilion, which showcased state-of-the-art solutions in AI, hyper-personalization, self-checkouts, shop fit-out design, and visual merchandising.

<h2>About Seamless Middle East</h2>

<a href="https://seamlessxtra.com/" title="Seamless">Seamless</a> Middle East is the region&#39;s leading event dedicated to the digital commerce ecosystem. With a rich history spanning over 24 years, Seamless has established itself as the premier platform for industry professionals to connect, collaborate, and stay ahead of the curve.&nbsp;

Dexatel, a leading provider of innovative communication solutions, successfully participated in Seamless Middle East 2024.

Dexatel Wraps Up Participation at Seamless Middle East

Dexatel Attends Seamless Middle East 2024 in Dubai, UAE

Tallinn, Estonia, April 15, 2024 &mdash; Dexatel introduced its new and improved <a href="https://developers.dexatel.com/" title="Dexatel API Documentation">API documentation</a>&nbsp;aimed at supporting developers worldwide.

Access to accurate and comprehensive documentation is necessary for developers seeking success in integrating APIs into their projects. Understanding this critical need, Dexatel has introduced its latest API documentation platform to improve the developer experience.

One of the most significant advantages of Dexatel&#39;s new API documentation is its commitment to providing accurate information. With our upgraded platform, developers can access extensive documentation that covers every aspect of Dexatel&#39;s APIs.

Dexatel&#39;s new documentation platform also introduces the API Explorer tool. This enables developers to test API calls directly from the documentation, which streamlines the development process like never before. Thanks to this tool, developers can save time and effort during the integration process, as the API Explorer allows developers to interact with Dexatel&#39;s APIs in real time.

Another highlight of Dexatel&#39;s new API documentation is its all-inclusive language support. Dexatel&#39;s documentation caters to developers using various programming languages, from Python to JavaScript.

This wide language support guarantees that developers can integrate Dexatel&#39;s APIs into their projects with ease, regardless of their technical background. Dexatel&#39;s documentation makes the integration process smooth and straightforward.

Beyond its features and functionality, Dexatel&#39;s new API documentation offers an improved user experience that sets it apart from the competition. With a clean and intuitive interface, developers can find the information they need without any unnecessary distractions.&nbsp;

Dexatel announces the launch of its innovative API documentation platform aimed at empowering developers worldwide.

Dexatel Launches New and Improved API Documentation

Introducing Dexatel's New API Documentation

Tallinn, Estonia, 10 April 2024 &ndash; Dexatel secured a Gold Stevie&reg; Award in the Innovation in Technology Development within the telecommunications industries in the 11th annual Asia-Pacific Stevie Awards today.

The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 markets of the Asia-Pacific region. The Stevie Awards are widely considered to be the world&#39;s premier business awards, conferring recognition for achievement in programs such as The International Business Awards&reg; for 22 years.

Nicknamed the Stevies for the Greek word for &ldquo;crowned,&rdquo; the winners will be celebrated during a gala awards ceremony on Friday, 24 May in Manila, the Philippines.

Dexatel&rsquo;s winning product, the omnichannel inbox, transforms customer support with its seamless integration and consolidated communication channels. As CEO Lilia Yeghiazartyan remarked, &quot;I am immensely proud of our team&#39;s achievement in winning the Gold Stevie Award. This accolade is proof of the dedication and ingenuity of our team in delivering cutting-edge solutions that upgrade customer engagement. I extend my heartfelt congratulations not only to our team but also to all the other nominees. Your contributions within the telecommunications sector are truly commendable.&quot;&nbsp;

Following this recognition, Dexatel has continued to improve the accessibility and usability of the omnichannel inbox. Streamlined the onboarding process to under 5 minutes with enhanced platform access, the updated API documentation facilitates easier integration and usage.&nbsp;

&ldquo;The 11th edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,&rdquo; said Stevie Awards president Maggie Miller.&nbsp; &ldquo;The organizations that won this year have demonstrated that they are committed to being innovative, and we applaud them for their perseverance and creativity.&nbsp; We look forward to celebrating many of this year&rsquo;s winners during our awards banquet on 24 May.&rdquo;

Details about the Asia-Pacific Stevie Awards and the 24 May awards ceremony, and the list of Stevie Award winners, are available <a href="https://asia.stevieawards.com/2024-stevie-winners" title="2024 Stevie Winners">here</a>.&nbsp;

<h2>About the Stevie&reg; Awards</h2>

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East &amp; North Africa Stevie Awards, The American Business Awards&reg;, The International Business Awards&reg;, the Stevie Awards for Great Employers, and the Stevie Awards for Sales &amp; Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.&nbsp;

Sponsors and partners of the 2024 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.

Dexatel won a Gold Stevie Award for Innovation in Technology Development at the 11th annual Asia-Pacific Stevie Awards.

Dexatel Wins Gold at 2024 Asia-Pacific Stevie Awards

Dexatel Secures Gold at 2024 Asia-Pacific Stevie Awards

Tallinn, Estonia, February 28, 2024 &mdash; Dexatel&rsquo;s 2023 Customer Engagement and Satisfaction Report sheds light on user interactions, communication preferences, and support experiences. In a testament to the company&rsquo;s commitment to customer satisfaction, the report showcases remarkable achievements and strategic insights.

<h2>Customer Engagement</h2>

Throughout last year, the Dexatel platform witnessed significant user engagement, with a notable increase in activity across various services.&nbsp;

Usage statistics indicated a 20% rise in user interactions compared to the previous year, which proves a growing reliance on the company&rsquo;s versatile communication solutions. With millions of SMS messages, users embraced a diverse range of services, highlighting the platform&#39;s adaptability to varying communication needs.

<h2>Customer Satisfaction</h2>

Customer support interactions remained a cornerstone of Dexatel&#39;s commitment to exceptional service delivery. With an emphasis on responsiveness and efficiency, Dexatel achieved an impressive 15% reduction in average response times. The resolution rates soared to 30%, further underscoring the effectiveness of the company&rsquo;s support team in addressing user queries and concerns promptly.

Dexatel&rsquo;s CSAT score of 4.2 reflects the high degree of satisfaction among Dexatel users. This emphasizes the effectiveness of the platform in meeting their communication needs. At the same time, the NPS of 55 signifies a substantial number of promoters, which demonstrates the extent to which users actively recommend Dexatel to others.

The effectiveness of customer engagement and satisfaction initiatives became evident in the positive outcomes witnessed over the past year. One noteworthy initiative was the creation of an inclusive knowledge base, which allows users to take advantage of a comprehensive resource hub. This provided them with self-service capabilities and contributed to a more informed customer base.

<h2>Challenges and Solutions</h2>

Despite significant achievements, Dexatel encountered a pivotal challenge in refining customer experiences by addressing the complexity of the onboarding process. Acknowledging the need for a more user-friendly journey, the company strategically automated processes and eliminated manual forms. The previous onboarding was transformed into an intuitive and swift process, with a 99.3% decrease in registration time.&nbsp;

Dexatel also implemented enhanced security measures by restricting registration to valid cell phone numbers. Unlike before, where various phone number types were accepted&mdash;including free service and toll-free numbers&mdash;the updated process ensures registration with only valid cell phone numbers. This refinement contributes to the overall security and authenticity of user accounts.

Furthermore, the company prioritized user guidance by introducing explanatory steps for newcomers in the industry. Upon registration, users are welcomed with clear directions for the next steps based on their level of expertise. Whether it&#39;s initiating text messages for beginners or proceeding to request a sender ID for those who are experienced, the onboarding experience is now more user-friendly and intuitive.&nbsp;

Dexatel revamped its platform by redesigning three main areas, each dedicated to the primary services offered&mdash;SMS, WhatsApp, and Viber&mdash;so users can easily preview and send test messages for a hands-on experience without complexity. This simplifies user exploration and interaction with Dexatel&#39;s diverse communication services.

<h2>Market Positioning</h2>

The company&rsquo;s commitment to continuous improvement is evident in the thorough analysis of customer feedback. Common themes emerging from user input have been diligently examined to reveal areas of strength and provide valuable insights for enhancement.&nbsp;

Customers consistently praised Dexatel for its user-friendly interface, prompt support, and diversity of communication services. They also highlighted opportunities for improvement such as feature expansion and further customization options. Dexatel is actively leveraging this feedback to refine its offerings and elevate user experiences.

The company recognizes the evolving nature of customer engagement and satisfaction within the CPaaS sector. The growing demand for omnichannel communication solutions will allow Dexatel to capitalize on the increasing demand for personalized user experiences across SMS, WhatsApp, Viber, and more.&nbsp;

<h2>Outlook</h2>

Looking ahead, Dexatel is poised to revolutionize customer support with the introduction of AI-based 24/7 assistance. This will enhance accessibility, responsiveness, and provide users with instant support and guidance.

The company is committed to improving issue resolution efficiency, with a goal of achieving a 20% increase in issue resolution without the need for live chat assistance. This objective further underscores the company&rsquo;s dedication to empowering users through a robust and user-friendly knowledge base.

Dexatel&rsquo;s long-term vision revolves around staying customer-first. Prioritizing research and development will open the door to pioneer products and services that anticipate and exceed customer expectations.&nbsp;

Dexatel, a leading provider of omnichannel communication solutions, unveils its 2023 Customer Engagement and Satisfaction report.

Dexatel's 2023 Customer Engagement and Satisfaction Report

Dexatel’s 2023 Customer Engagement and Satisfaction Insights

Tallinn, Estonia, February 14, 2024 &mdash;&nbsp; Dexatel is providing an in-depth analysis of its service reliability and performance for the year 2023. The company maintained great numbers amid a rapidly evolving CPaaS market, promoting customer satisfaction and business growth.&nbsp;

Dexatel&rsquo;s service reliability was at an all-time high with a nearly perfect uptime percentage. The company managed to resolve all incidents in a short period, recording an exceptional average resolution time. This reliability is displayed in the company&rsquo;s high quality of service as well, with excellent CSAT and NPS scores. Dexatel attributes these results to its continuous efforts to provide top-notch service.&nbsp;

&quot;In 2023, we witnessed significant strides in the quality and performance of our services,&quot; remarked Dexatel Co-Founder Gegham Azatyan. &quot;It&#39;s truly gratifying to witness the ongoing dedication and efforts of our team manifesting into outstanding outcomes for both our valued partners and customers. This progress reflects our commitment to excellence and sets the stage for continued innovation and client satisfaction in the future.&quot;

The company&rsquo;s API solutions saw major improvements, too, with great results in performance and average response time. Dexatel&rsquo;s hard work throughout the year also led to progress in scalability, customer support, and other areas including security and data privacy.&nbsp;

<h2>Service Reliability</h2>

Dexatel achieved a total system uptime of 99.98% versus a downtime of only 1.76 hours throughout the entire year. The uptime rate is near perfect but shows the challenges of real-world systems. The company reported 5 incidents over the year, with an average resolution time of 30 minutes&mdash;the standard deviation allowed for incidents of various complexities. These included typical network issues, hardware failures, and software bugs. For comparison, the common number of incidents is known to be a little over 12.&nbsp;

The company also carried out 4 scheduled and 2 unscheduled maintenance procedures, which significantly improved the efficiency and functionality of the platform. All minor updates and maintenance patches during scheduled timeframes caused minimal disruptions for customers. Unscheduled maintenance tasks required very brief service interruptions, but the team communicated the issue in advance.&nbsp;

The company keeps a detailed incident log that tracks root causes and mitigation steps. This ongoing analysis allows the team to take proactive measures to minimize the duration and frequency of downtime events. It also provides a public and transparent status page for real-time service health updates, which as a result fosters trust and clear communication with customers.&nbsp;&nbsp;

<h2>Performance Overview</h2>

In terms of performance, the report showed an average API response time of 150 ms, fitting well within real-world systems. It also recorded a peak latency of 400 ms&mdash;occasional spikes like this are normal during heavy loads. As for traffic volume, Dexatel keeps track of traffic trends to identify recurring peaks and seasonal variations, which helps in capacity planning and proactive optimizations.

Dexatel conducted 2 scalability tests, which revealed that the system can handle a 50% increase in load without sacrificing performance during peak traffic. The company&#39;s efforts to provide a platform that adapts to growing business needs are evident in this observation.

<h2>Quality of Service</h2>

The company achieved a CSAT score of 4.2 out of 5, indicating an overall positive customer experience. It also scored an NPS of 55, which reveals a solid base of promoters. The company uses various feedback channels, like surveys and support tickets, to gather qualitative and quantitative insights into customer satisfaction levels.

Further improvements included a success rate of 99.9% in API performance, with an error rate of only 0.1%. The team monitors the types and frequencies of errors to identify recurring issues and divides them into categories like temporary network problems, client-side issues, and service-side logic errors.&nbsp;

Reflecting its commitment to prioritize user security and data privacy, the company became GDPR compliant in 2023.&nbsp;

<h2>Technical Improvements</h2>

Dexatel introduced two new API features to better serve customer needs. The company also enhanced its security protocols to guarantee a higher level of protection for user data. Other upgrades involved improvements to the database and cloud infrastructure, as well as robust monitoring tools and expanded logging capabilities.&nbsp;

These technical improvements not only optimized user experience with faster loading times and an expanded feature set but also bolstered system stability, which mitigated downtime risks and minimized error frequency.

<h2>Customer Support and Feedback</h2>

The company&rsquo;s customer support saw a couple of achievements as well. It recorded an average response time of 2 hours and an issue resolution rate of 95%. This data indicates Dexatel&rsquo;s ability to resolve issues before they escalate. It also underlines the company&rsquo;s dedication to providing top-notch customer service, which is in the 80% positive feedback. Dexatel attributes these numbers to its responsive and knowledgeable staff and the platform&rsquo;s ease of use.&nbsp;

<h2>Challenges and Solutions</h2>

Dexatel established direct SMPP connections with more than 10 vendors, boosting the platform&rsquo;s connectivity to various carriers. This directly solved the issue of limited reach and scalability. Integrating with multiple vendors guaranteed reliable message delivery across different regions and networks.&nbsp;

To address bottlenecks in performance and flexibility, the company developed a new transaction service in Java. The upgrade significantly enhanced the processing speed and reliability of transactions on the platform, which, in turn, improved user experience and operational efficiency.

Moreover, Dexatel implemented a distributed logging system and XDR queuing to bolster monitoring, debugging, and security. This measure tackled challenges related to data management and analysis, improving the company&rsquo;s ability to diagnose issues quickly, monitor performance in real time, and make data-driven decisions.&nbsp;

The platform also introduced caching mechanisms to reduce latency and address issues with user experience. This eliminated the necessity to repeatedly retrieve commonly accessed data from the database and significantly minimized delays in message delivery and other real-time communications.&nbsp;

Furthermore, Dexatel enhanced throughput and reliability by implementing configurable TPS from platform to vendor. This allowed the company to manage the load on its systems and on the networks of its vendors more effectively. Configuring TPS limits not only prevents system overloads but also streamlines traffic distribution and helps maintain reliability and service quality even during peak times.&nbsp;

<h2>Outlook</h2>

Dexatel is on course for continued progress in 2024 and onwards, with plans on maximizing reliability, scalability, API performance, and customer service quality. The company continues to improve its metrics and deliver top-notch communication services to its partners and customers.

Dexatel exhibits 2023 achievements in its annual service reliability and performance report, underlining its commitment to quality service.  

Dexatel's 2023 Service Reliability & Performance Report

Dexatel's Progress in Service Reliability & Performance

Dexatel Offices, January 2024 &mdash; Dexatel reaffirms its dedication to environmental sustainability with the display of its environmental, social, and governance efforts in 2023. Through a comprehensive strategy, the company continues to prioritize initiatives that foster a sustainable, inclusive, and responsible workplace.

Dexatel recognizes the importance of integrating these principles into operations, and this policy underscores the commitment to creating a positive impact on the community.&nbsp;

&ldquo;We have taken intentional steps, from embracing eco-friendly practices to supporting community initiatives and prioritizing employee well-being,&rdquo; said Co-Founder and CEO Lilia Yeghiazaryan. &ldquo;Our commitment to a socially inclusive, environmentally responsible, and ethically governed organization stands at the heart of our mission. While these milestones say a lot, they all started with a small step. And as small as they may seem, each step was and continues to be a deliberate move toward our goal.&rdquo;

<h2>Environmental and Workplace Sustainability</h2>

Under the environmental component, Dexatel has implemented several key initiatives aimed at reducing its environmental footprint and promoting sustainability.

The company has launched a comprehensive recycling program within its offices, providing employees with the necessary resources to recycle plastic, glass, and paper materials. An informative session was held to educate employees on recycling and proper waste management.

Furthermore, Dexatel has streamlined its document signature process to minimize paper usage and expedite document handling. The company is actively promoting energy-saving practices among employees, encouraging the responsible use of resources such as electricity and promoting the use of reusable items to reduce single-use plastics.

Looking ahead, Dexatel is committed to furthering its environmental efforts with upcoming initiatives such as the Tree Plantation Project. In collaboration with the Treebox organization, Dexatel will organize a tree planting event in spring 2024, providing employees with healthy lunches during mental health days and contributing to tree planting efforts for each lunch box ordered. The organic ingredients used in the lunch boxes are sourced from 30 women farmers in the regions, benefiting 30 families. To date, we have the credit to plant 50 trees in several Armenian regions.

<h2>Social Responsibility</h2>

As a workplace that values diversity and promotes employee well-being, Dexatel prioritizes social responsibility. Throughout 2023, the company implemented policies to promote equal opportunities and prevent discrimination, as well as employed diversity recruitment strategies to attract a diverse workforce.&nbsp;

On top of that, the well-being and work-life balance of its employees is also a priority, thanks to the availability of flexible work arrangements to accommodate personal and family needs. Employees now have the opportunity to choose flexible work schedules, promoting a healthy work-life balance. Dexatel fosters a safe, healthy, fair, and productive workplace environment, supporting employee mental health through initiatives such as Healthy Nutrition Day and Employee Mental Health Day. The latter featured art therapy, nutrition guidance, massage sessions, and insightful talks by mental health specialists.

Dexatel also participated in charity initiatives such as donating foosball tables to public schools&mdash;set to benefit 100 students&mdash;and collecting New Year gifts for 30 children of displaced families. The company contributed to education by donating books to 100 children in border villages, which further underlined the importance of promoting literacy and educational opportunities for underprivileged communities.

Community engagement is also a crucial component of social responsibility. With the introduction of VTO in our system, employees are encouraged to volunteer and give back to the community. The company will be providing opportunities for team members to take one day off every six months to serve in social or environmental charity projects.&nbsp;

<h2>Strong Governance Practices&nbsp;</h2>

Dexatel has established a clearly defined organizational structure, emphasizing the delegation of authority and guiding employees through well-defined decision-making processes. The company regularly updates an organizational chart, providing clarity on reporting lines and roles.

The team also developed a hierarchy of decision-making authority within the company. This process was accompanied by ongoing training and awareness programs to help employees understand the organizational structure and company values to promote a healthy workplace culture.

Dexatel has created a comprehensive policy handbook outlining decision-making processes and protocols, regularly reviewing and updating policies to ensure alignment with the company&#39;s goals.

The company implemented a structured recruitment and onboarding process, including skills assessments, interviews, and reference checks to ensure the selection of the best-fit candidates. Ongoing performance evaluation and development plans are in place to match employees with roles that leverage their skills and potential. This is on par with leadership trainings, which establish effective delegation, feedback, development, engagement, and motivation within the team.

Moreover, Dexatel prioritizes regulatory compliance and risk management through initiatives such as a Code of Business Conduct and Ethics. This code serves as a guiding framework for employees, highlighting ethical behavior and ensuring compliance with legal and regulatory standards.

Dexatel stands unwavering in its pledge to environmental sustainability. Collaborating with employees, stakeholders, and community partners, the company strives to leave a lasting imprint on our planet for future generations.&nbsp;

Resolute in its dedication to fostering a positive societal impact, Dexatel&rsquo;s social initiatives underscore diversity, employee well-being, and community support. Reflecting on the company&rsquo;s journey in 2023, the integral role of governance practices is acknowledged. Upholding principles of accountability, transparency, and ethical conduct, the company asserts that a robust governance foundation is pivotal for the sustained growth and the enduring trust of its stakeholders.

Dexatel proudly showcases 2023's environmental, social, and governance strides, emphasizing sustainability and inclusivity in the workplace.

Dexatel Reveals ESG Efforts and Progress in 2023

Dexatel Reveals Environmental, Social, and Governance Efforts and Progress in 2023

New York City, USA, November 11, 2023 &mdash; Dexatel has emerged victorious at the 2023 Stevie Awards for Women in Business by claiming the Silver Stevie for Achievements in Sales and Revenue Generation. This recognition highlights Dexatel&#39;s unwavering commitment to excellence and innovation, solidifying its position as a leader in the competitive landscape of business communication solutions.

The Stevie Awards acknowledge Dexatel&#39;s approaches to sales strategies that have consistently driven revenue growth. Embracing cutting-edge technologies and adopting a forward-thinking mindset has allowed Dexatel to position itself as an industry trailblazer.

The company&rsquo;s success is rooted in the dedication and expertise of its sales team. The award-winning efforts show the team&#39;s relentless pursuit of excellence, leveraging market insights to tailor solutions that resonate with clients. This client-centric approach shows that every engagement is not just a transaction but a collaborative journey toward mutual success.&nbsp;

With a focus on continuous improvement and a dedication to providing unparalleled service, Dexatel is poised to set new benchmarks and redefine industry standards.

<h2>About The Stevie Awards for Women in Business</h2>

<a href="https://stevieawards.com/" title="The Stevie Awards">The Stevie Awards</a> stand as the pinnacle of recognition in the global business arena, established in 2002 to spotlight and honor the remarkable accomplishments and positive contributions of organizations and professionals across the world. Comprising eight distinct programs, each with its unique focus, categories, and schedule, the Stevie Awards offer a comprehensive platform to acknowledge excellence in various aspects of business. Among these, the Stevie Awards for Women in Business hold a special place, welcoming entries from organizations worldwide and spotlighting the outstanding achievements of women executives, entrepreneurs, and the organizations under their leadership.

Dexatel's Silver Stevie at the 2023 Awards emphasizes its achievements as well as its alignment with the highest standards of business excellence.

Dexatel Secures Silver Stevie at 2023 Awards

Dexatel Achieves Triumph in 2023 Stevie Awards

Belgrade, Serbia, November 2023 &mdash; Dexatel opened a new branch in Belgrade, Serbia, expanding its presence in the global CPaaS market. This inauguration aims to attract more talent from Serbia&rsquo;s rich pool of industry professionals as well as further strengthen our presence in Europe. The company already has teams in Estonia, Armenia, and the United Arab Emirates, making the new office in Serbia its latest addition.&nbsp;

The sudden tech boom and vibrant IT culture of Serbia played a significant role in the company&rsquo;s decision to open its branch in the heart of the technological district. Dexatel already has eight Serbian team members who have joined the company.&nbsp;

With the legal entity established since the beginning of November, the strategic location in the capital&rsquo;s tech district opens a world of opportunities for innovation and collaboration. By recruiting local talent, the company will be able to underline its commitment to building a diverse and talented workforce, with a special emphasis on expanding its presence in the European market.&nbsp;

The swift establishment of the branch showcases Dexatel&rsquo;s dedication to enhancing the visibility of our product offerings in the European market. The team will consist of the Enterprise Sales department and part of the Procurement and Connectivity department. The branch will also house the Business Development Manager and the Director of Business Operations.&nbsp;

In addition to strengthening its global footprint, Dexatel will be tapping into a new dynamic arena to drive the CPaaS industry to new heights.&nbsp;

Dexatel established a branch in Belgrade, Serbia, aiming to harness the region’s rich talent pool of industry professionals and boost its global footprint. 

Dexatel Opens New Branch in Belgrade, Serbia

Dexatel Opens New Branch in Serbia

Madrid, Spain &ndash; September 22, 2023 &ndash; Dexatel, a leading omnichannel business communications provider, headed over to Madrid to take part in the World Wholesale Congress (WWC) 2023. The event marked a significant milestone in Dexatel&#39;s commitment to advancing the telecom industry and fostering valuable connections within the community.

This prestigious event brought together key players in the wholesale telecom industry, fostering meaningful dialogue and showcasing innovative solutions.

As a Gold Sponsor, Dexatel reaffirmed its dedication to industry growth and collaboration. The event provided a platform for telecom carriers, operators, ISPs, VoIP providers, and tech partners to converge and exchange insights.

WWC facilitated meaningful discussions and networking opportunities, making it a success for Dexatel and its partners. The company extends its gratitude to everyone who visited its booth and engaged in insightful conversations.

<h2>About the World Wholesale Congress</h2>

<a href="https://www.wholesalecongress.com/home-wwc/" title="WWC">WWC</a> is an event for the entire industry with participants from all areas of the Wholesale Telecom Industry including Tier 1, 2 and 3 carriers, mobile / wireless operators, ISPs, VoIP providers and technology partners from the voice, SMS, data, satellite, sub-sea and fixed-line markets.

&nbsp;

Dexatel proudly participated as a Gold Sponsor at the esteemed Wholesale World Congress (WWC) 2023, held in Madrid this September.

Dexatel's Triumph as Gold Sponsor at WWC 2023

Dexatel Shines as Gold Sponsor at WWC Madrid 2023

Stockholm, Sweden, September 20, 2023 &mdash; In a recent and inspiring appearance, Dexatel&#39;s CEO and Co-Founder, Lilia Yeghiazaryan, took the stage as a prominent speaker at the Female Founders Summit. This noteworthy event brought together industry experts and visionaries from various companies, providing a platform for sharing insights and experiences.

The Female Founders Summit, organized by the Founders Alliance, stands as a testament to their dedication to promoting diversity and inclusivity in leadership. Dexatel extends its heartfelt gratitude to the Founders Alliance, with a special appreciation for Niclas Carlsson and Patricia Olby Kimondo for their outstanding efforts in making this summit a reality.

Lilia Yeghiazaryan&#39;s participation in the summit echoes her commitment to fostering a more balanced and gender-inclusive leadership landscape. As she stated, &quot;It&#39;s events like these that propel us towards a future where leadership knows no gender boundaries, where diversity thrives, and where inclusivity becomes the norm. This isn&#39;t just great for women; it&#39;s great for everyone, as it enriches our professional landscape and brings forth a wealth of perspectives and ideas.&quot;

The Female Founders Summit not only celebrates the achievements of female leaders but also contributes to a more inclusive and diverse future for leadership roles. Dexatel recognizes the value of such events in enriching the professional ecosystem, emphasizing that a more diverse leadership structure benefits us all.

<h2>About Founders Alliance</h2>

Founded in 2002 by Niclas Carlsson, <a href="https://www.foundersalliance.com/" title="The Founders Alliance">The Founders Alliance</a> is a collaborative business forum for founders of large enterprises and owners of global companies that engage in numerous social impact efforts around the world. Over the years, the company grew to become a leading collaboration forum for global founders in Sweden. The Founders Alliance currently consists of more than 300 founders with headquarters in various countries globally.

CEO and Co-Founder Lilia Yeghiazaryan recently took the stage as a distinguished speaker at the Female Founders Summit.

Dexatel CEO at Female Founders Summit 2023

Dexatel's CEO Champions Diversity at Female Founders Summit 2023

Tallinn, Estonia, September 2023 &mdash; Dexatel teamed up with workflow automation platform Zapier, enabling an integration that benefits users of both companies. The cooperation sees Dexatel join Zapier&rsquo;s extensive list of more than 5,000 integrated apps.&nbsp;

Users can now seamlessly integrate various software applications with <a href="https://zapier.com/forms/dexatel" title="Dexatel through Zapier’s">Dexatel through Zapier&rsquo;s</a> diverse platform, simplifying their workflows and enhancing their communication efforts.&nbsp;

The partnership will allow Zapier users to select Dexatel as an omnichannel communications app and take advantage of its solutions via Zapier. Users will be able to craft custom rules, effortlessly deliver bulk messages to contacts, and more.&nbsp;

The two software providers benefit from the strategic collaboration. Zapier broadens its rich list of available software, while Dexatel gets the opportunity to provide its solutions through an extra platform and expand its audience. The latter is also aiming to publish a complete tutorial on its blog, demonstrating how to use its features through Zapier.&nbsp;

The dedication of both platforms to providing reliable software services aligns perfectly with each other, benefiting not only them but also their users. Joining forces with Zapier enables Dexatel to underscore its status as one of the leading providers of omnichannel solutions.

<h2>About Zapier</h2>

Founded in Columbia, Missouri, by Mike Knoop, Wade Foster, and Bryan Helmig, <a href="https://zapier.com/" title="Zapier">Zapier</a> is designed with workflow automation in mind. The platform serves as a translator between web APIs, helping to save time by automating recurring tasks. Through a customizable interface, it moves data between different tools and web-based services that don&rsquo;t normally interact with one another. Zapier currently has over 500 employees across 38 countries and is fully remote.&nbsp;

Dexatel has entered a partnership with workflow automation platform Zapier, allowing for a strategic integration that benefits all parties.

Dexatel and Zapier Form Partnership

Dexatel Joins Forces With Zapier

Tallinn, Estonia,&nbsp;August 2023&nbsp;&mdash; Dexatel has formed a partnership with Pipedrive, making its services available on the latter&rsquo;s platform. This gives Dexatel the opportunity to supply its solutions through an additional front, and Pipedrive to expand its list of software app integrations.&nbsp;

Pipedrive users will be able to choose <a href="https://www.pipedrive.com/en/marketplace/app/dexatel/8bd4b197f9cbe5b7" target="_blank" title="Dexatel as an SMS marketing app on Pipedrive">Dexatel as an SMS marketing app</a> and benefit from its services via Pipedrive&rsquo;s diverse platform. These include sending individual messages, mass texting, customizing their sender name, and writing messages in any language or alphabet. The unified interface will allow users to manage their communications easily and efficiently.&nbsp;

The collaboration between these two platforms means that enterprises opting for Dexatel&#39;s solutions via the Pipedrive Marketplace will need to create accounts with both providers. This ensures that both companies can showcase their services and gain from the partnership. Dexatel will be publishing a comprehensive tutorial on its website on how to access and use its services through Pipedrive.

Pipedrive&rsquo;s expertise in customer relationship management aligns perfectly with Dexatel&rsquo;s reliable communication services, benefiting both platforms as well as the businesses using them. With this partnership, Dexatel aims to highlight its role as one of the leading providers of business messaging solutions.&nbsp;

<h2>About Pipedrive</h2>

Headquartered in New York, United States with offices in numerous countries, <a href="https://www.pipedrive.com/" title="Pipedrive">Pipedrive</a> is a customer relationship management software designed with small businesses in mind. The platform is built by salespeople for salespeople; it&rsquo;s an effective and easy-to-use tool that helps users streamline their sales and marketing efforts. The company boasts a large variety of integrations, including Zapier, Mailchimp, Google Meet, and Microsoft Teams.&nbsp;

Dexatel partners with Pipedrive to offer integrated solutions, enhancing platform capabilities and software app integrations.

Dexatel Newsroom

Dexatel Starts New Partnership with Pipedrive

Dexatel Joins Forces With Zapier

Dexatel Starts New Partnership with Pipedrive

Dexatel Joins Forces With Zapier

Dexatel Starts New Partnership with Pipedrive

Dexatel Marks a Decade of Growth, Innovation, and Vision

Dexatel Wins Bronze Stevie® in 2025 Stevie Awards

Dexatel Launches New HLR Lookup Service

Dexatel Wins Bronze at 11th Annual Globee® Awards

Dexatel Excels at International Telecoms Week 2024

Dexatel Wraps Up Participation at Seamless Middle East

Dexatel Launches New and Improved API Documentation

Dexatel Wins Gold at 2024 Asia-Pacific Stevie Awards

Dexatel's 2023 Customer Engagement and Satisfaction Report

Dexatel's 2023 Service Reliability & Performance Report

Dexatel Reveals ESG Efforts and Progress in 2023

Dexatel Secures Silver Stevie at 2023 Awards

Dexatel Opens New Branch in Belgrade, Serbia

Dexatel's Triumph as Gold Sponsor at WWC 2023

Dexatel CEO at Female Founders Summit 2023