WhatsApp Customer Service Software
Stay ahead of customer queries and boost response times without lifting a finger. Dexatel’s WhatsApp customer support software automates replies and follow‑ups at scale.
Recent Awards and Recognition
Why Choose Dexatelfor WhatsApp Customer Service Automation
Unified Inbox
Handle SMS, WhatsApp, and Viber at the same time without having to switch tabs.
Verified Business Messaging
Respond to customers from an authorized WhatsApp Business account.
Agent Assignment & Roles
Route each chat to the right specialist and control visibility with role‑based access.
Automation via REST API
Trigger workflows, set routing rules, and sync data with your CRM or helpdesk.
Real‑Time Notifications
Agents see new messages and status updates instantly, keeping response times low.
Conversation History
Provide relevant support by seeing the full chat in the thread for context.
GDPR‑Compliant Security
Guarantee compliance with end‑to‑end encryption and privacy controls across all channels.
How WhatsApp Customer Service and Support Automation Works
Connect Your Channel
Authenticate your WhatsApp Business account inside the platform.
Incoming Message
Messages from customers appear in a single thread with profile details.
Auto‑Routing
Rules or API calls assign each chat to the correct agent or queue.
Agent Response
Reply in real time—or send templated answers through the API.
Performance Insight
Built‑in analytics track first‑response time, resolution rates, and agent activity.
Use Cases of Dexatel’s Automated Customer Service System
Customer Support
Resolve order issues and concerns on the spot without leaving the inbox.
Post‑Sales Engagement
Send shipping updates or feedback requests after customers make a purchase.
Technical Support Teams
Route complex queries to specialized agents based on keywords or tags.
API‑Driven Workflow Examples
Auto‑Ack
Acknowledge receipt of new messages and give customers an estimated response time.
CRM Sync
Push chat transcripts to your CRM system after each conversation closes.
Priority Escalation
Reassign chats to specialized agents if a message contains predefined keywords.
Transparent Pricing
Dexatel Conversations uses usage‑based pricing—you only pay for the volume of messages your team handles, with no seat fees.
Got Questions? We’ve Got Answers
Is Dexatel’s customer service automation software only for WhatsApp?
No, Dexatel Conversations is not limited to WhatsApp. The platform supports an omnichannel inbox, allowing you to manage SMS, Viber, and other channels alongside WhatsApp without switching tabs. However, you can tailor your setup by restricting agent views or rules to WhatsApp specifically, making it easy to focus your automated customer service efforts where needed. This is ideal for teams that want to automate customer service across different touchpoints while maintaining channel-specific workflows.
Can I access everything through the API?
Yes, all major features of WhatsApp for customer support are accessible through the REST API. This includes sending messages, assigning chats, tagging conversations, and pulling performance data—perfect for integrating with your existing systems. Our API gives you full control over how your automated customer service solution works.
How secure is Dexatel’s WhatsApp Business customer service software?
Dexatel Conversations is built with security in mind, following strict GDPR guidelines. All customer data is encrypted in transit and at rest across every supported channel, ensuring safe communication and storage. For businesses using WhatsApp for customer service, this level of compliance is key as it guarantees that your efforts to simplify your workflow never come at the cost of privacy or trust.
Deliver Service Where Your Customers Expect It
Start using Dexatel today and reach your customers where they are.
