Two-Way Texting

Boost customer engagement with Dexatel's two-way texting and experience real-time conversations.

Streamline your communication with better customer interactions.

What is Two-Way Texting?

Two-way messaging is a dynamic communication tool that allows businesses and many customers to engage in real-time conversations through text messages.

Unlike traditional one-way SMS, a two-way SMS service enables both parties to send and receive SMS messages.

Two-way SMS messaging provides an effective platform for instant, personalized communication.

This interactive approach enhances customer satisfaction and streamlines communication processes, which is why it's an invaluable asset for any business.

Why Choose Dexatel for Two-Way Text Messaging?

We Are Cost-Effective

Dexatel offers an affordable pay-as-you pricing plan compared to other subscription-based ones in the US.

Our cost-effective solutions make sure you get the best value for your investment in conversational messaging.

It's Easy to Use

Our platform is designed with a user-friendly interface and a straightforward setup process.

Anyone can easily start engaging in two-way messaging and have back-and-forth conversations without hassle.

We're Always Ready to Help

Our reliable customer support team is always ready to assist with any issues.

Whether you need help managing customer conversations or other queries, we're here to support you.

Integration Capabilities

Dexatel provides integrations with Zapier, Customer.io, and Pipedrive, and our conversational API is designed to make the process effortless.

This way, you get smooth customer interaction across messaging channels, and all your communication needs are met.

Robust Feature Set

Enjoy a comprehensive set of features such as analytics, automation, audiences, and trackable short links.

Send messages, manage one-on-one conversation, and handle back-and-forth text conversation with ease.

Key Features of Dexatel's Two-Way Conversational SMS

• Customizable templates
• Multichannel messaging support
• Omnichannel inbox
• Real-time reporting and analytics
• URL shortener and link tracking
• Secure and compliant messaging

What A Two-Way Messaging Service Does For Your Business

Improved Customer Engagement

Two-way text messaging helps build meaningful relationships with your customers.

This allows for a personalized experience while improving customer service interactions.

Faster Response Times

Engage customers with real-time conversations with two-way messages.

Ensure prompt responses, enhance the customer experience, resolve customer issues faster, and foster meaningful conversations.

Higher Conversion Rates

With two-way conversations, you can guide customers through their journey, answer questions, and provide support.

This leads to more sales and higher conversion rates.

Enhanced Customer Experience

Offer a seamless customer experience by using the same dashboard to manage all text conversations.

Our omnichannel inbox makes message handling a piece of cake.

This helps maintain consistency and ensures that every interaction is efficient.

Time-Saving Features

Save time by using features like URL shorteners, scheduling, link tracking, and the ability to create templates. 

These tools streamline communication and free up your team’s time for other tasks.

Effective Marketing

Use two-way messaging for marketing messages, upcoming events, and promotions. 

Engage your customers with local numbers and short codes to make your marketing efforts more effective.

Appointment Setting

Easily manage appointment reminder settings with automated reminders via SMS messaging. 

And with two-way messaging, you can confirm appointments as well.

Opt-Out Management

Manage opt-out requests with keyword texting to comply with US and Canadian regulations such as the Telephone Consumer Protection Act and respect preferences for a positive experience.

Broad Reach

Send messages to multiple phone numbers using our SMS platform. 

This broad reach allows you to connect with a larger audience effectively.

Use Cases of Two-Way SMS Messaging

Customer Service & Support

Enhance your customer service by using two-way SMS to provide instant support.

Handle customer queries, resolve issues, and maintain one-on-one conversations.

Booking Appointments & Meetings

Simplify appointment setting with reminders and confirmations.

Send and receive messages to manage bookings efficiently, reducing scheduling conflicts.

Lead Nurturing

Engage potential customers through personalized text messages. 

Use conversational messaging to guide leads through the sales funnel, answer questions, and nurture relationships until they convert.

Marketing and Promotions

Boost your marketing efforts with SMS campaigns. 

Send promotional messages, text-to-wins, and special offers directly to your customer base. 

Use SMS short codes for easy opt-in and opt-out options.

Surveys and Feedback Text Messages

Collect valuable feedback and insights from your customers with SMS surveys. 

This helps you understand their needs and improve your products or services accordingly.

Event Reminders

Keep your audience informed about upcoming events with timely text messages. 

Use conversational SMS to handle inquiries and provide additional details to guarantee higher attendance and engagement.

Internal Communication

Improve team communication by using two-way SMS for internal updates. 

It's a quick and efficient way to keep everyone on the same page without relying on voice calls or traditional phone numbers.

Customer Feedback and Reviews

Encourage customers to share their experiences and leave reviews through text conversations. 

This helps you gather testimonials and improve your services based on customer input.

How to Start Two-Way Texting with Dexatel

1. Set Up Your Account

Register on the Dexatel platform and get access to our text messaging service.

Using your short codes, you'll be ready to start texting with ease.

2. Customize Your Text Message

Create personalized messages with your recipients' first and last names and start two-way or one-way messaging.

Use our tools to craft the most appropriate message for your audience.

3. Monitor and Respond

Track and manage your text message interactions from the same dashboard.

View the sent/received counts, spending, country distribution, message types, and status.

Analyze the channel, sender ID, recipient number, and message content.

Use these analytics to optimize your text messaging service and improve engagement.