What IsCPaaS?

Communications Platform as a Service (CPaaS) allows you to add messaging, voice, and video features to your web-based or mobile applications without creating a backend communications stack.

What Does CPaaS Mean?

Illustrating the meaning of CPaaS is pretty straightforward. Implementing this service entails adding a communication platform for extra features such as sending SMS messaging and making voice and videos calls. Not only that, but you also save yourself a lot of time and money by utilizing a communication platform. All you need to do is integrate programmable messaging solutions provided by the CPaaS platform.

What can an API help you achieve?

Here's an example to help paint a picture of why businesses use CPaaS.

Imagine you're the Customer Experience Manager in a bank and you provide services through a mobile app. Your customers cannot send messages, call, or video chat with your customer support team with the app. But, you've decided you want to add these features; therefore, you need to integrate your system with a couple of APIs.

Traditional methods like RTCs can only perform one action at a time. CPaaS, on the other hand, is sort of an extension that offers diverse communication features and enhances your app to be more inclusive. Moreover, CPaaS is highly affordable and covers the expenses of other services you require for your application.

Let's say you have an app that summarizes your website brand. You now have the opportunity to add live chat, email, and call options on both your website and app.

Top 12 CPaaS Companies

  1. Avaya
  2. Twilio
  3. Vonage
  4. Bandwidth
  5. Sinch
  6. Infobip
  7. Amazon Connect
  8. Ringcentral
  9. MessageBird
  10. 8x8 Wavecell
  11. Plivo
  12. Telnyx

These companies provide a full CPaaS service package without any major differences. Whether you need reliable AI services or a highly functional CPaaS, consult one of these companies that best suit your needs.