Omnichannel Inbox

Experience the convenience of unifying all your messaging channels in one single inbox to streamline processes across channels.

Omnichannel inbox

What is an Omnichannel Inbox?

An omnichannel inbox combines incoming customer inquiries, requests, and claims into a single, unified interface, streamlining communications and enhancing response times.

Our Omnichannel Inbox’s Capabilities Extend to

The Dexatel Platform

The Dexatel Platform

Embrace a seamless, user-friendly interface that simplifies omnichannel communication. Our platform is designed for ease of use, ensuring that you can harness the power of multiple channels with utmost convenience.

Messaging API

Messaging API

Gain total access to all omnichannel features through a single interconnection. Our Messaging API allows you to enhance your customer interactions with efficiency and precision.

Advantages of Using an Omnichannel Inbox

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Agility and Adaptability

An omnichannel inbox gives you agility to keep up with trends and customer preferences. You get to gain real-time data from various channels to optimize your strategy.

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Personalization

Leverage customer data across messaging channels to provide personalized communications, enhancing customer relevance and driving lead conversions.

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Cost-Efficiency

The enhanced customer experience and retention of an omnichannel strategy minimizes the need for expensive customer acquisition measures.

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Competitive Advantage

An omnichannel approach gives you the competitive advantage to set yourself apart from the rest. Customers tend to choose businesses that offer convenience.

Omnichannel Platform For All Communication Channels

Dexatel and Channels

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Why You Should Choose An Omnichannel Inbox

Real-Time One-on-One Conversations

Experience instantaneous communication with your audience by engaging in real-time conversations. Respond swiftly to their inquiries to build strong connections.

Real-Time One-on-One Conversations

Agent Assignment Based on Roles

Take control of your customer support team's efficiency and assign agents to specific roles, ensuring that customers are connected with the right experts.

Agent Assignment Based on Roles

Advanced Message Filtering

Organize your communications based on channel, phone number, time period, and more with advanced filtering that help you sort messages effortlessly.

Advanced Message Filtering

Ready-Made Templates

Maintain consistency with ready-made message templates that streamline your conversations so you can respond professionally to your customers.

Ready-Made Templates

Messages With Up to 1,000 Characters

Send messages up to 1,000 characters using WhatsApp, Viber, and more. Engage your audience and share detailed information in a single text.

Messages With Up to 1,000 Characters

Why Integrate Omnichannel Solutions With Dexatel

Save valuable time and money

Save valuable time and money

Keep track of customer interactions

Keep track of customer interactions

Provide a consistent experience

Provide a consistent experience

Improve campaign efficiency

Improve campaign efficiency

Get Started Now

Reach your clients now and claim your 30-day free trial. No credit card required.