<p>A2P 10DLC provides both one-way and two-way messaging for sending and receiving SMS marketing messages in the US. It&#39;s also regarded as a great tool for customer service, with its ability to provide faster response times and create a more personalized experience for customers.</p>

<p>Along with providing better delivery rates, 10DLC messaging is also a more secure option than other long codes due to its security configuration. On top of that, it&#39;s an affordable option when compared to <a href="https://dexatel.com/blog/sms-short-code/">short codes</a> and is designed to be a cost-effective solution for businesses of all sizes.</p>

<h2>How Does A2P 10DLC Work?</h2>

<p>With this system, mobile network operators, or MNOs, attach 10-digit long codes to messages on an SMS platform, allowing them to be delivered quickly and securely. Each 10DLC SMS is unique and identifiable to a specific MNO, providing users with improved message delivery, increased visibility, and enhanced safety features.</p>

<p>When using a 10DLC, the sender must provide details such as the phone number of the recipient and the intended use of the message. You may use the 10DLC A2P code for SMS alerts and authentication services.</p>

<p>Once the message is sent, each MNO will authenticate the 10DLC and ensure that it is valid and accepted by that MNO. Once this authentication is successful, the message will be queued for delivery and sent without delay.</p>

<h2>10DLC Messaging Capabilities</h2>

<p>The 10DLC&#39;s messaging capabilities allow businesses to create text messages that are personalized, timely, targeted, and even automated. Businesses can use 10DLC A2P to inform customers about promotions, new products, special discounts, and more. They can also reach out to customers to provide assistance or answer inquiries. The messaging capabilities can also be useful for building relationships with customers, facilitating automated communication, and providing timely customer service.</p>

<p>Businesses can also send out automated text messages to promote marketing campaigns, send SMS reminders, and react to customer inquiries. Automated SMS marketing and transactional messages make it much easier for businesses to reach their customers quickly without the need for manual intervention. Additionally, companies can use the 10DLC to schedule messages to be sent at specific times or after certain events.</p>

<p>On top of that, businesses can also track the performance of their 10DLC messages with detailed delivery and engagement data. This can be used to refine and improve their business text messaging strategy, allowing them to reach customers more effectively.</p>

<h2>Benefits of 10DLC Numbers</h2>

<p>A registered 10DLC number can benefit a business in many ways. These include:</p>

<h3>1. Familiarity to Customers</h3>

<p>Customers are familiar with conventional 10-digit phone numbers since they see and use them every day. As a result, you get higher open rates and better customer engagement.&nbsp;</p>

<h3>2. Enhanced Deliverability</h3>

<p>Registered 10DLC numbers offer high message throughput, leading to faster and more reliable delivery. This guarantees that messages reach their intended recipients quickly.&nbsp;</p>

<h3>3. Scalability</h3>

<p>With a 10DLC number, companies can scale their business messaging regardless of how big or small their company is. They can tailor their <a href="https://dexatel.com/blog/sms-marketing-campaign/" title="SMS Marketing Campaign Guide">SMS campaigns</a> to fit their business objectives.</p>

<h3>4. Cost-Effective</h3>

<p>10DLC phone numbers tend to be more accessible and cost-effective than short codes. That makes them a budget-friendly solution for SMS and <a href="https://dexatel.com/blog/mms-marketing/" title="What is MMS Marketing: Benefits, Tips, and Strategies">MMS messaging</a>.</p>

<h3>5. Option to Use Existing Number</h3>

<p>Businesses often have the choice to text-enable their existing numbers (such as a voice-only landline) for A2P messaging. This helps if they have a company phone number that their customers are already familiar with.</p>

<h2>10 DLC Vs. Toll-Free Numbers</h2>

<p>Originally meant for phone calls, a toll-free phone number can also come in handy for messaging. 10DLCs and toll-free numbers aren&rsquo;t much different when it comes to functions and use cases. For example, they both support high-volume SMS texting. The primary difference between them is the price and whether the business wants a local area code or not.&nbsp;</p>

<h3>Price and Availability</h3>

<p>A toll-free number is the most affordable option for SMS texting. Businesses also don&rsquo;t need to pay registration fees, DCA (Direct Connect Aggregator) vetting fees, or monthly Campaign Registry compliance fees. As for the cost per message, it&rsquo;s the same for 10DLC and toll-free numbers.&nbsp;</p>

<h3>Compliance with Regulations</h3>

<p>To use a 10-digit long code, the company should register it with the Campaign Registry. The 10DLC registration involves a small monthly fee. Moreover, the use cases of a 10DLC must go through vetting before the business can start the messaging. This ensures compliance with <a href="https://dexatel.com/blog/personal-text-message-privacy-laws/" title="How to Comply With Personal Text Message Privacy Laws">text message laws</a> like the Telephone Consumer Protection Act. A toll-free number, on the other hand, needs to go through a registration process with mobile carrier networks. But in this case, companies can start to send messages while waiting for approval.&nbsp;</p>

<h3>Use Cases&nbsp;</h3>

<p>Businesses typically use toll-free numbers for customer support purposes, like answering customers&rsquo; questions. But both toll-free and 10DLC numbers can be useful for various A2P messaging use cases, including appointment reminders, order confirmations, and marketing messages. This is because they both offer voice, <a href="https://dexatel.com/features/two-way-sms/" title="Two-way Texting Service">two-way communication</a>, and high throughput.&nbsp;</p>

<h2>10 DLC Vs. Short Codes</h2>

<p>Short codes are 5 or 6-digit numbers that businesses can use to send SMS and MMS messages. Unlike 10DLC and toll-free numbers, dedicated short codes don&rsquo;t support voice calls or two-way business texting. But they&rsquo;re easy to read and remember and can boost brand recognition. Once a short code gets the operator&rsquo;s approval, it offers unlimited message volume as well as high throughput.&nbsp;</p>

<h3>Price and Availability</h3>

<p>Short codes tend to be more expensive to lease or purchase than 10DLC numbers. They&rsquo;re often harder to obtain, too. There&rsquo;s an extensive setup and approval process involved, and businesses can expect to pay over $1000 a month.</p>

<h3>Message Throughput</h3>

<p>Mass texting with high throughput is available with both 10DLC and short codes. But short codes are known for offering the highest throughput out of all types of numbers. Companies can send around 500 texts per second with a short code, making it ideal for sending mass text messages.</p>

<h3>Compliance</h3>

<p>Both short codes and 10DLC numbers have some sort of compliance. While 10DLC numbers undergo vetting and registration with The Campaign Registry, short codes have oversight from mobile carriers like T-Mobile and other bodies like the Federal Communications Commission (FCC). They also fall under the control of the Common Short Code Administration (CSCA).</p>

<h3>Use Cases</h3>

<p>A short code can be ideal for certain use cases, like two-factor authentication, transactional messaging, and larger promotional campaigns. 10DLCs, on the other hand, offer more versatility and serve a wider variety of functions. And that&rsquo;s because they allow for two-way text messaging, something that short codes don&#39;t.</p>

<h2>Getting Started with 10DLC on Dexatel</h2>

<p>The first step to getting started with a 10-digit long code on Dexatel is to go to the website and create an account. You&#39;ll need to provide all the required information, such as contact details and payment information, and then you&#39;ll be taken to the 10DLC registration page.</p>

<p>Here, you&#39;ll be able to enter the details of the number you want to use for your text messaging campaigns and set the features you need. You&#39;ll also want to start exploring how to purchase 10DLC numbers, how to manage your account, and how to integrate it with other applications.</p>

<p>To purchase a 10DLC number:</p>

<ul>
	<li>
	<p>Each company needs to buy a number and do the campaign registration in Dexatel</p>
	</li>
	<li>
	<p>Dexatel then contacts the carrier in the USA to get their approval</p>
	</li>
	<li>
	<p>The 10DLC is then assigned to the account as a <a href="https://dexatel.com/glossary/sender-id/" title="What is Sender ID?">sender ID</a></p>
	</li>
</ul>


10 DLC, short for 10-digit long code, is an A2P SMS messaging system set up by mobile carriers in the United States. It is considered the more reliable option compared to other long code monitoring services.

10 DLC, short for 10-digit long code, is an A2P SMS messaging system set up by mobile carriers in the United States.

10DLC is a 10-digit text-enabled long code that enterprises, businesses, and organizations use for both A2P and P2P messaging communications. 

What is 10DLC - Dexatel Glossary

10DLC?

10DLC

<p>This may include emails, SMS, social media posts, phone calls, or even direct mail.</p>

<p>The term is commonly used in business and marketing circles.</p>

<p>It refers to instances where companies send messages to potential customers, clients, or other target audiences with information, offers, promotions, or updates.</p>

<p>Most outbound messaging falls under outbound marketing or sales strategies.</p>

<p>In these strategies, the sender chooses to engage with a target audience rather than waiting for the audience to initiate contact.</p>

<h2>What Is Outbound Messaging Used for?</h2>

<p>Outbound messages are effective for keeping customers informed and fostering stronger customer relationships.</p>

<p>Customers who <a href="https://dexatel.com/blog/sms-opt-in/" title="The Complete Guide to SMS Opt-In">opt in to receive SMS messages</a> will be contacted by businesses for promotional and transactional purposes.</p>

<p>An effective outbound messaging plan can ultimately allow B2C and B2B companies to boost sales and customer loyalty.</p>


Any message crafted to be sent from a business sender to a customer is considered an outbound message.

An outbound message is a text, the endpoint of which is the recipient’s mobile phone.


An outbound message is when companies take action to directly connect with customers, engaging them with information, offers, or updates. Read now!

What Is an Outbound Message? - Outbound SMS

an Outbound Message?

Outbound Message

<p>The TCPA protects consumers from unsolicited automated calls, known as telemarketing, and from other unwanted forms of telecommunication, including faxes and text messages. It was established to regulate the use of <a href="https://dexatel.com/blog/auto-reply-text/">automated text messages</a>, calls, and faxed advertising for marketing and other purposes.</p>

<p>The law applies to all entities making telephone calls, including landlines, cellular phones, and VoIP (voice over Internet protocol). The Federal Communications Commission (FCC) is responsible for administering and enforcing the TCPA.</p>

<p>The law defines telemarketing as the initiation of a telephone call or message for the purpose of encouraging the purchase or rental of, or investment in, property or goods, or the solicitation of charitable contributions. It also establishes specific rules regarding how these calls are allowed to be conducted. These include requiring the use of an audible signal indicating the call is an advertisement and prohibiting calls to certain numbers, like those associated with hospitals and schools.</p>

<h2>The Telephone Consumer Protection Act of 1991</h2>

<p>The TCPA was enacted to protect consumers from unwelcome and intrusive telemarketing calls, faxes, and texts. It would also increase consumer awareness about how and when their phone numbers are used and give them control over who can contact them and how.</p>

<p>After a period of rapid growth in telemarketing activities, the need for the TCPA became necessary. With the rise of robocalls and automated dialing systems, consumers began receiving multiple, unwanted telemarketing calls each day. In response, Congress passed the TCPA in order to establish basic consumer protections against such practices.</p>

<p>The TCPA prohibits telemarketers from calling consumers before 8 a.m. and after 9 p.m., as well as placing multiple calls within a short time frame. It also requires telemarketers to provide a way for consumers to opt out of receiving future calls. Furthermore, the TCPA holds accountable those who violate the law by allowing consumers to sue and providing fines that range from hundreds to hundreds of thousands of dollars.</p>

<h2>The Emergence of the Do Not Call Registry</h2>

<p>The Do Not Call Registry is a list administered by the Federal Trade Commission, or FTC, that allows people to register their phone numbers to protect themselves from unwanted sales calls. Those who register on the list are protected from telemarketing calls from companies with whom they do not already do business and from making solicitations on behalf of charities, political organizations, and survey researchers.</p>

<p>The Do Not Call Registry was created in 2003 as an effort to eliminate and reduce the number of unwanted, intrusive telephone calls that consumers receive in the United States. By 2020, more than 224 million phone numbers had been registered with the Do Not Call Registry.</p>

<h2>Interpreting the TCPA: Declaratory Ruling and Order of 2015</h2>

<p>The TCPA Declaratory Ruling and Order of 2015 serves to strengthen existing consumer protections while providing businesses with more freedom of action. The ruling clarifies many existing ambiguities in the FCC&#39;s previous decisions and updates the TCPA to account for modern technology.</p>

<h3>Key Points of the Ruling</h3>

<ol>
	<li>Automated calls, texts, or other types of automated messages sent to residential or landline numbers require prior express written consent prior to sending.</li>
	<li>Prior express written consent must be a &quot;clear and conspicuous&quot; agreement signed by the consumer, and must include clear disclosure of the nature of the content that is being sent.</li>
	<li>Automated calls and texts are not allowed on cell phones or other wireless devices, except in limited circumstances. Automated calls and texts to cell phones must have prior express written consent to proceed, and the <a href="https://dexatel.com/features/sms-opt-out/">opt-out</a> must be easy.</li>
	<li>Automated calls must include caller ID information for the purpose of identifying the sender.</li>
</ol>


The Telephone Consumer Protection Act (TCPA) is a US federal law enacted in 1991 as an amendment to the Communications Act of 1934.

The TCPA is a federal law enacted in 1991 to help protect consumers from unwanted telemarketing calls and SMS messages. 

The TCPA established strict guidelines for using automated dialers to contact people, as well as consent requirements for pre recorded messages. 

What Is TCPA? - Dexatel Glossary

the TCPA?

TCPA

<p>It works by breaking up the text message into two or more &ldquo;concatenated&rdquo; SMS messages and &ldquo;stitching&rdquo; the messages back together on the receiving end. This extra length allows for more information to be passed through fewer SMS messages, saving mobile phone users time, money, and limited message storage.</p>

<p>Concatenated SMS is the ideal communication method for those occasions when you need to send longer messages than would fit in a single standard <a href="https://dexatel.com/blog/sms-meaning/" title="What is SMS?">SMS</a>, such as when sending a long SMS to a group of people.</p>

<h2>What is the Character Limit for Concatenated Messages?</h2>

<p>The <a href="https://dexatel.com/blog/sms-character-limit/" title="What is the SMS Character Limit?">SMS character limit</a> for concatenated messages is reduced by 7 characters per text. Generally, each segment in a multipart message is limited to 153 characters, and messages that contain any Unicode character are limited to 67. The overall length of a concatenated message will be determined by the character limit of the receiving carrier.</p>

<p>The use of message concatenation allows developers to send larger texts with more ease. A single message is divided up into smaller, more manageable messages that contain no more than 153 characters each.</p>

<h2>Types of Concat SMS Messages that Businesses Can Send</h2>

<h3>1. Appointment Reminders</h3>

<p>Businesses can use concatenated SMS to send longer appointment reminders to customers with a wealth of information in one go. The text can include the appointment date and time, the address of the meeting, and a brief outline of the appointment agenda.</p>

<h3>2. Priority Notices</h3>

<p>Concatenated messaging is also useful to help customers stay up-to-date with anything new, such as a special sale, discount, or an upcoming event that customers should know about.</p>

<h3>3. Automated Greeting Messages</h3>

<p>With concatenated SMS messages, businesses can send customers automated &ldquo;Happy Birthday&rdquo; messages or other personalized greetings that could increase customer loyalty and engagement.</p>

<h3>4. Coupons and Promotions</h3>

<p>If 160 characters are not enough, businesses can use concatenated SMS to send customers unique coupon codes or promotions that can entice them to make a purchase.</p>

<h2>5 Concatenated SMS Examples</h2>

<h3>Banks and Financial Services</h3>

<p><em>State Holdings Bank has detected a suspicious transaction on your account. To protect your finances, we&#39;ve blocked the transfer of $120. To restore access, please visit our website and answer security questions. Thank you for banking with us, Mary</em></p>

<h3>Healthcare</h3>

<p><em>Dear John, we are looking forward to seeing you on Friday, 07.06.23, at 3:00 pm. Make sure you arrive at least 15 minutes early so you have time to fill out the paperwork. If you need assistance getting here, please call our office for help. Don&rsquo;t forget your insurance card. Best regards, Cordial Care.</em></p>

<h3>Hospitality</h3>

<p><em>Hi Sophie, Best Nest Hotel has recently introduced a special package: stay 1 night and get the 2nd night free! We offer a serene atmosphere with premium amenities and services. We have a wonderful outdoor pool and a beautiful beach area to explore. We hope to welcome you to our hotel soon! Find out more: bit.ly/p1we1</em></p>

<h3>Legal</h3>

<p><em>Dear Mr. Brown, thank you for entrusting Ross &amp; Rogers with managing your legal affairs. We have made significant progress in your case and are confident that a satisfactory outcome is in sight. Our legal team is continuing to monitor the situation and will keep you updated on any further developments. Call </em><em>+1-202-555-0157 for more information.</em></p>

<h3>Retail</h3>

<p><em>Hey Patricia! The Full Cart is excited to announce our new spring collection, available now! Treat yourself to something special, we have a wide selection of clothing, accessories, and gifts for everyone. Save 20% on your purchase when you use SPRING20 at checkout. Offer ends Sunday! Shop now and welcome the season of sunshine.</em></p>

<p>&nbsp;</p>


Concatenated SMS, also known as long SMS, is a type of message designed to send texts longer than the standard 160-character SMS limit.

Concatenated SMS refers to messages that have been split up into multiple parts to be sent in a traditional 160-character format. 

Concatenated SMS allows users to have more control over the amount of data they can send or receive in a single message. 

What Is Concatenated SMS? - Dexatel Glossary

Concatenated SMS?

Concatenated SMS

<p>SMS gateway sender IDs can be used to:</p>

<ul>
	<li>Verify businesses: You can use bulk SMS with a sender ID to verify your business with customers. This can be done by sending a code to your customers and having them reply with the code.</li>
	<li>Build brand awareness: You can use a sender ID to promote your brand with text marketing. This can be done by using a keyword that is associated with your brand.</li>
	<li>Run competitions: You can use a <a href="https://dexatel.com/features/custom-sender-id/" title="Custom Sender ID Solution">custom sender ID </a>SMS to run competitions. This can be done by asking customers to send a keyword to a <a href="https://dexatel.com/blog/sms-short-code/">short code</a> to enter the competition.</li>
</ul>

<h2>How is a Sender ID Generated With Dexatel?</h2>

<p>Dexatel&rsquo;s SMS sender ID list is comprised of several types&mdash;short codes, long codes, numbers, and alphanumeric sender IDs.</p>

<p>If you wish to use short codes with our SMS platform, you must fill out an application form and get the operator&rsquo;s approval for your SMS sender ID verification. Then, you get an assigned&nbsp;code.</p>

<p>For the second type, you need to buy a virtual mobile number to use as a text messaging&nbsp;ID.</p>

<p>Alphanumeric sender IDs allow you to set your brand name, which you can request from the Senders section. Once it&rsquo;s approved, the name is assigned to your account.</p>

<h2>What is The Difference Between Alphanumeric Sender ID and Short Codes?</h2>

<p>Alphanumeric sender IDs are a way to send messages using a combination of letters and numbers, while short codes are shorter versions and long numbers are longer versions of a phone number that can be used to send texts.</p>

<p>On one hand, SMS alphanumeric sender IDs can be up to 11 characters long and can be used to send branding or marketing messages. Short codes, on the other hand, are typically 5&ndash;6 digits long and are used to send high-volume, time-sensitive messages.</p>

<h2>How to Set Up a Custom Sender ID With Dexatel?</h2>

<p>To set up a custom sender ID, users need to register the desired ID in the Sender ID section. Then, you will be whitelisted by Dexatel.</p>

<p>Note that whitelisting sender IDs in a list of countries takes more time; some locations do not allow it based on local telecommunications regulations.</p>


A sender ID is a form of identification for senders of messages. It allows the receiver of a message to identify the sender and often provides some level of assurance that the sender is legitimate. In some cases, an SMS sender ID may also be used to help prevent message spoofing.

A sender ID is a unique identifier that is assigned to a specific sender when tracking message activity.

A sender ID is a string of characters used to identify the sender of a text message.

What Is a Sender ID? - Dexatel Glossary

a Sender ID?

Sender ID

<p>Voice termination is a fundamental aspect of modern business communications, allowing companies to engage in global conversations efficiently.</p>

<p>Its growing importance can be linked to the rise of Voice over Internet Protocol (VoIP) technologies, which have transformed the way companies and organizations communicate.</p>

<h2>Understanding VoIP</h2>

<p>VoIP, or Voice over Internet Protocol, is a technology that converts voice signals into digital data that can be transmitted over the internet.</p>

<p>This technology offers several advantages over traditional telephony, including reduced costs, enhanced flexibility, and the ability to place international calls more conveniently.</p>

<p>These benefits are primary drivers for businesses to adopt VoIP solutions.</p>

<h3>Example of Voice Termination</h3>

<p>This refers to the process of routing a phone call to deliver it to an endpoint with the help of another carrier.</p>

<p>After the call is routed and delivered to its endpoint, it is successfully terminated.&nbsp;</p>

<p>For instance, a call going from the US to Estonia cannot be directly routed from AT&amp;T (the caller&rsquo;s operator) to Telia (the recipient&rsquo;s operator) because these two companies do not have signed agreements.</p>

<p>Therefore, the call goes through a third party who has an agreement with both companies.&nbsp;</p>

<p>Voice termination service providers play a crucial role in this process, acting as intermediaries between the VoIP provider and the final recipient.</p>

<p>They ensure that voice traffic termination occurs effectively and efficiently, regardless of where the recipient is located in the world.</p>

<h2>What Does A-Z Termination Mean?</h2>

<p>Wholesale A-Z VoIP termination refers to the process of allowing calls to be routed and directed to any destination worldwide.</p>

<h2>Call Origination &amp; Termination in VoIP</h2>

<p>In the context of VoIP, call origination and termination constitute the two-part process of making a phone call.</p>

<p>Call origination is where calls are dialed from; it requires a phone number to operate the origination service.</p>

<p>As for call termination, it refers to the point where the call is routed and completed, or the party that receives the call.</p>

<p>Essentially, it&#39;s when an outbound call has been successfully delivered to the number that was dialed.&nbsp;</p>

<h2>Who Uses Voice Termination Services?</h2>

<p>Various organizations across industries use call termination services, especially those with an international presence or heavy reliance on communication.</p>

<p>These services are vital in the call termination business, ensuring the efficient routing of voice calls, particularly international calls.</p>

<h3>Business Process Outsourcing</h3>

<p>Business process outsourcing refers to an outsourced <a href="https://dexatel.com/blog/cloud-contact-center-provider/">call center service</a> that handles elements of a company&rsquo;s operations that the company itself doesn&rsquo;t have the means to carry out.</p>

<p>Such tasks may include setting up the software, maintaining compliance, and hiring and training call center agents.&nbsp;</p>

<p>The fact that BPOs may be handling the call center operations of several companies indicates the importance of voice termination providers.</p>

<p>This is because a BPO&rsquo;s operations could be suffering from dropped calls and subpar voice quality, and the slightest difference in termination rates can impact the company&rsquo;s bottom line.</p>

<h3>Partnered Services and Enterprises</h3>

<p>VoIP termination providers often partner with enterprises as well as medium-sized companies that have international call needs.</p>

<p>Partnered services may also consist of communication platforms that collaborate with one or more termination providers.</p>

<p>This is to enhance their own services in areas where they don&#39;t have a network.&nbsp;</p>

<h3>Communication Companies</h3>

<p><a href="https://dexatel.com/blog/instant-messaging-for-businesses/">Instant messaging apps</a> like WhatsApp, Skype, and Facebook Messenger utilize VoIP services to conduct their calling operations.</p>

<p>Calls that users place from mobile apps go through multiple networks before reaching the endpoint, especially if the person receiving the call lives in a different country.</p>

<p>A lot of these applications also feature <a href="https://dexatel.com/blog/communication-apis/">communication APIs</a> for SMS, file sharing, and video calling as part of data packets that travel through the cloud and reassemble at their destination.&nbsp;</p>

<h2>Benefits of Using VoIP Termination Services</h2>

<p>VoIP termination services facilitate high-quality voice communication across international borders and offer businesses the flexibility to scale according to their needs.</p>

<p>The benefits of termination service providers include:&nbsp;</p>

<ul>
	<li>
	<p>Cost savings: Rates are almost always more affordable than those of PSTN-based services. Rates of wholesale termination come as an advantage for qualifying businesses in particular</p>
	</li>
	<li>
	<p>Improved voice quality: Providers of call termination always work to minimize issues in terms of poor audio quality, post-dial delays, and other nuisances that can happen when placing long-distance calls</p>
	</li>
	<li>
	<p>Expanded coverage: By partnering with international VoIP termination providers, businesses can offer global call coverage or A-to-Z termination. This also has the potential to extend the coverage of inbound numbers</p>
	</li>
	<li>
	<p>Consolidated technology: Most call termination carriers offer a level of unified communication integration. This enables companies to continue using their systems without compromising productivity while the upgrade takes place</p>
	</li>
	<li>
	<p>PSTN replacement: A business that has local customers, and can rely on a local telephone network, would still benefit from a termination provider. These providers offer a range of call services that local vendors are unable to match and for much less</p>
	</li>
</ul>

<h2>Understanding VoIP Termination Providers</h2>

<p>VoIP termination providers are key players in the business. They allow for the termination of calls, ensuring they reach their intended destination.</p>

<p>There are three different categories of termination providers:</p>

<h3>Tier 1 Providers</h3>

<p>A tier 1 telecom carrier will have its own infrastructure and a global network of direct connections between every point.</p>

<p>This enables it to offer reliable and high-quality voice services.</p>

<p>Tier 1 providers peer with carriers in Tier 2 and even Tier 3, while prioritizing their own traffic.&nbsp;</p>

<h3>Tier 2 Providers</h3>

<p>Peering often takes place between Tier 2 providers and one or several Tier 1 providers.</p>

<p>Most Tier 2 telecom carriers benefit from Tier 1 voice networks while others have infrastructures of their own.</p>

<p>They may also have direct connections with several Tier 1 providers, allowing them to route calls via the most suitable network.&nbsp;</p>

<h3>Tier 3 Providers</h3>

<p>Ideal for niche use cases, Tier 3 telecom carriers consist of startup or niche providers that use Tier 2 carriers for hosting their calls.</p>

<p>The more handoffs take place between networks, however, the higher the risk of jitter, audio problems, dropped calls, and post-dial delay.</p>

<p>Tier 1 providers, for example, don&rsquo;t require any handoffs to connect VoIP calls, while those in Tier 2 reduce handoffs.&nbsp;</p>

<h3>Choosing the Right Service</h3>

<p>When choosing a provider, factors such as call quality, reliability, cost, and the provider&#39;s network coverage should be considered.</p>

<p>A high-quality service should ensure that each call is routed efficiently, providing a reliable and seamless communication experience.</p>

<h2>Costs and Implications&nbsp;</h2>

<p>The cost of call termination can vary significantly, depending on several factors such as the destination of the VoIP call, the service provider, and the volume of the calls.</p>

<p>Businesses need to understand these costs and select a termination service provider that offers a balance of cost-effectiveness and quality.</p>


Voice termination refers to the process of routing a phone call to deliver it to an endpoint with the help of another carrier. After the call is routed and delivered to its endpoint, it is successfully terminated.


Voice termination refers to the process of routing a phone call to deliver it to an endpoint with the help of another carrier. 

Voice termination is the process of routing a phone call to deliver it to an endpoint with another carrier. 

What Is Voice Termination? - Dexatel Glossary

 Voice Termination?

Voice Termination

<h2>Understanding SMS Hubbing</h2>

<p><a href="https://api.ctia.org/docs/default-source/default-document-library/sms_interoperability_guidelines_v3-2-2_jan_2015-as-posted.pdf" title="SMS Interoperability Guidelines">The international interoperability of SMS</a> has been limited for a long time due to how mobile operators worldwide were connected. International SMS transmissions could only take place from one mobile operator to another with a <a href="https://www.gsma.com/latinamerica/wp-content/uploads/2012/08/GSMA-Mobile-roaming-web-English.pdf" title="International Roaming Explained">bi-lateral roaming agreement</a>. This severely limited the growth of international SMS&mdash;it is both time-consuming and financially draining to set up more agreements between mobile operators.</p>

<p>SMS hubbing, with its trials in the 2006 part, provides a solution to this problem by implementing a new structure for international SMS that smoothens the international flow of SMS. Essentially, SMS hubbing, endorsed by the GSM Association (GSMA), facilitates the international coverage of SMS by helping mobile operators connect to independent hubs. Contrary to mobile operators, SMS hub providers have multiple agreements with other mobile operators and can route messages without any issues, thanks to the developed standards and requirements that SMS hubs must adhere to.</p>

<h2>What Does SMS Hub Software Accomplish?</h2>

<p>SMS hubs, a key part of the open connectivity project, are stand-alone systems that allow you to send and receive a large number of SMS messages without an internet connection.</p>

<p>You&#39;ll encounter plenty of SMS hub applications that offer a number of fundamental features, catering to every country and mobile network. These include factors like direct SMS termination, SMS coverage through APIs, and a direct connection to the majority of global carriers.</p>

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An SMS hub is a transit center from which SMS traffic is routed to a final destination, playing a crucial role in international SMS interoperability. As the name suggests, it serves as a hub that receives and transmits SMS messages from multiple operators. Telecom operators can intermediate the SMS traffic and extend its coverage by a significant margin by implementing SMS hubs.


SMS hubbing facilitates the international coverage of SMS by helping mobile operators connect to independent hubs. 


SMS hubbing refers to the transit center from which SMS traffic is routed to its final destination.

What is an SMS Hub - Dexatel Glossary

an SMS Hub?

SMS Hubbing

<p>There are three types of routes:</p>

<ul>
	<li>White</li>
</ul>

<p>A route where both ends are on legal terms.</p>

<ul>
	<li>Gray</li>
</ul>

<p>A route where it&rsquo;s legal for one party and illegal for the other.</p>

<ul>
	<li>Black</li>
</ul>

<p>A route that&rsquo;s illegal for both ends.</p>

<h2>Understanding the Full Picture of Gray Route</h2>

<p>Imagine you live in country A and you&#39;re sending an SMS to a recipient that&#39;s also in country A. Whether or not you use different network operators, both of you are in the same country&mdash;meaning, the network operators have some sort of agreement.</p>

<p>Now, imagine you live in country A and you&#39;re sending an SMS to a recipient that is in country X. In this scenario, country A&#39;s network (the originator) allows overseas networks to pass the message at a reduced price.</p>

<p>Lastly, imagine you live in country A and you&#39;re sending an SMS to a recipient that is also in country A. But, the catch is you&#39;re sending it via country X&#39;s network first and then back to country A. In this case, the message you send will essentially be free for you.</p>

<p>This practice is called gray routing&mdash;companies usually implement this when sending high-volume business SMS messages.</p>

<p>Gray routing supports overall SMS traffic but doesn&rsquo;t generate revenue for telecommunications since it&#39;s legal on one side and illegal on the other.</p>

<h2>How To Tell if a Message Went Through a Gray Route?</h2>

<ul>
	<li>Price</li>
</ul>

<p>A low price of a message can indicate that the message traffic goes through a gray route.</p>

<ul>
	<li>Provider</li>
</ul>

<p>Ask your SMS service provider if they use direct interconnections.</p>

<ul>
	<li>Delivery Speed</li>
</ul>

<p>The delivery speed can determine whether or not the traffic goes through a gray route.</p>

<p>Why Doesn&rsquo;t Gray Route Generate Revenue for Telecoms?</p>

<p>When sending an SMS, telecoms pay for signaling and network maintenance for the given traffic. But since there&#39;s a U-turn per se in gray routing, the route doesn&#39;t get monetized.</p>

<p>White routing accounted for only 52.3% of the total A2P SMS traffic from 2017 to 2022. This means that 47.7% of the traffic went via gray routes. Operators should have had a revenue of $30.8 billion, but gray routing prevented that from taking place.</p>

<h2>Types of Gray Routes</h2>

<p>While gray routing supports SMS traffic, it does not generate revenue for telecommunications companies. Even if a gray route is not properly monetized, telecoms must still pay for signaling and network maintenance for this traffic. Here are three types of gray routes to be wary of.</p>

<ul>
	<li>Telecoms</li>
</ul>

<p>This type of gray route is the process of bypassing mobile operators in a way so you don&rsquo;t get charged. And if you do get charged, it&#39;s only for a local P2P rate. This is achieved by having one of the telecoms masks A2P traffic as P2P for a lower cost.</p>

<ul>
	<li>Aggregators</li>
</ul>

<p>A telecom can use a local aggregator to avoid paying high roaming fees. Local aggregators have a registered Sender ID and national A2P rate, which is lower than the international rate. The international traffic is delivered under the national traffic, and the sender pays with the national rate. The operator, in turn, suffers revenue loss.</p>

<ul>
	<li>SIM Boxes</li>
</ul>

<p>A SIM box is a piece of hardware with hundreds of prepaid SIM cards, each of which is able to reroute a call. Prepaid cards offer a lower SMS price than direct A2P telecom charges, or they include a fixed amount of free texts in their first bundle. The difference in prices is how a SIM box makes money. While they may only earn cents on the dollar every minute, this all adds up when there are hundreds of calls in progress that linger for several minutes at a time.</p>


Gray routing is the practice of sending and receiving SMS that is legal for a party on one end, but illegal on the other. It’s a cheap way of sending bulk SMS and exploiting the susceptibility of mobile phone networks.


Gray routing is the practice of sending and receiving SMS that is legal for a party on one end, but illegal on the other.


Gray route may be an inexpensive way of sending bulk SMS messages, but it exploits the susceptibility of mobile phone networks.