Technical support specialist
Why this role matters:
We are looking for a Technical Support Specialist to provide the highest level of technical support while using our products and services.
Technical Support specialist will be responsible for providing technical support, advising and assisting customers with technical solutions by identifying and solving customer queries.
- Monitor daily traffic and identify problems;
- Provide expert technical support to customers by responding to customer queries in a timely and accurate way;
- Resolve tickets in accordance with technical requests in a timely and accurate way;
- Identify customer needs and helps customers use specific features;
- Act as a bridge between the NOC team and clients to improve the understanding and enhance the communication;
- Monitor customer complaints and follow up with them to ensure their technical issues are resolved;
- Assist with departmental process improvements and advise on areas that do not meet customer expectations;
- Performs other position-related duties as specified by management.
What you will do:
- A bachelor's degree in computer science or related technology field
- Passion about providing an exceptional customer experience in terms of technical support;
- Excellent problem-solving and troubleshooting skills;
- Fluent written and verbal communication skills in the English language;
- Multi-tasking abilities;
- Patience when handling tough cases.
What you will bring:
Why Dexatel?
Dexatel is now one of the leading omnichannel solutions providers in the cloud communications industry. Our client portfolio consists of over 800 clients and operators, including 300 major ones. Our list of celebrity partners includes Google, Viber, Deutsche Telekom, China Telecom, Vodafone, T-Mobile, Orange Spain, Orange Poland, CenturyLink, Cellcom and SAP.
We succeed not only by displaying high-quality standards, but also by creating an inspiring atmosphere in the workplace. Our work environment is based on tolerance, equality and non-discrimination. We provide everyone with the opportunity for self-development and progress.
Additional information
All interested and qualified candidates are welcome to send their CV to [email protected] indicating the position title (“Technical support specialist”) in the subject line of the email or just submit your application below.