33 Live Chat Greeting Examples You Can Use for Your Website

Dikran Seferian
Dikran SeferianContent Writer

Published: May 4, 2023

Live Chat Greeting Examples

Imagine walking into a store and there’s not a staff member in sight—no one to welcome you or help you out. The same concept applies to websites. With live chat greeting examples to get you started, you can simulate a real-life business interaction with your visitors.

This form of conversational marketing is an excellent way to engage customers who enter your website. You can also experiment with different types of greetings to improve customer service. And who knows? You might even have them at “Hello.”

What Is a Live Chat Greeting Message?

A live chat greeting message is the first contact you make with a user visiting your website or application. It can include a simple greeting, an offer to help, or a call to action.

Regardless of the main purpose, chat openers make a huge difference for customers. After all, first impressions are everything. The words you use will set the tone for the rest of the conversation and can either engage your audience or drive them away. 

SMS chat greetings can either be reactive or proactive, the latter being the more effective type. Proactive greetings pop up in the chat widget as soon as a user enters your website. Much like chat commerce, a well-written proactive message can boost the response rate and drive conversions. A reactive message, on the other hand, appears in response to a user’s inquiry. 


Why Use Live Chat Greeting Messages?

When a user visits your website, you have less than 10 seconds to catch their attention. A well-designed page is certainly crucial—even more so when it’s accompanied by a catchy chat greeting. Welcoming users with a live message can bring in a ton of perks. These include:

  • Enhancing visitor and customer experience

  • Generating more leads

  • Higher rate of retention

  • Ensuring timely responses with automated greetings

  • Increasing customer engagement rates

  • Boosting chat conversions

  • Improving customer satisfaction

  • Targeting audiences with custom greetings

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Helpful Tips for Live Chat Greeting Messages

While live chat greeting examples can give you an idea of what yours should look like, here’s how you can perfect your welcoming messages:

  1. Avoid being vague with your information. Remember that visitors want clarity

  2. Offering suggestions along with your messages is always a good idea

  3. Encourage users to engage by including a call to action

  4. A personal touch can go a long way

  5. Make sure users don’t feel like they’re chatting with a robot. Use a human tone in your greetings

Best Live Chat Greeting Examples To Set Up Now

Website visitors come and go, but a good live chat greeting message can help you turn them into leads. There are countless ways to greet a user, and it largely depends on the situation. To give you a better idea, here are some marketing sample text messages for greeting customers:

Live Chat Greeting Messages for General Situations

In general scenarios, showing that you’re available to help is the way to go.

  • Hello! Welcome to FlexiGlobal. I’m here to help.

  • Hi! It’s great to see you here. Let me know if you need anything.

  • Hey there! Nice to have you with us. How can I help you today?

  • Welcome to Head Start! We’re delighted to have you here. Feel free to ask any questions

  • Ciao! How are you today? Boop me if you need any assistance. I’ll be right here. 


Live Chat Greeting Messages for Appointment Scheduling

With a live chat greeting, you can use text scripts for real estate, healthcare, law, and more.

  • Hi! Welcome to Cordial Care! Are you looking to schedule an appointment with us? Pick a date from the calendar above and we’ll book it for you.

  • Hello and welcome to Ross & Rogers! Let me know if you need help booking a consultation. 

  • Hey there! I’d love to tell you all about our services. Would you like me to book a free trial?

  • Welcome to Redwood Realtors! Looking to book a virtual tour? Choose a date and we’ll do the rest.

Live Chat Greeting Messages for eCommerce

Adopt live chat greetings as part of your eCommerce marketing strategy to drive online shoppers down the sales funnel, be it order confirmations or delivery updates. 

  • Hi! Welcome to Shirtera! What are we shopping for today?

  • Hello there! Welcome to The Full Cart! Did you hear about our latest discounts on garden supplies?

  • Hey! Thanks for shopping with us! Let me know if you need any help. 

  • Hello! You’re just in time for Black Friday! I’m right here if you have any questions. 

Live Chat Welcome Messages for Customer Support

A live chat greeting message can assure visitors that help is on the way.

  • Hi! Thanks for reaching out to us. We’ll review your request and contact you within 24 hours.

  • Hello! Your message is well received. Our support agent will get back to you as soon as possible.

  • Hey! Thanks for your message. Our experts will help you out soon. Meanwhile, feel free to check our FAQ section here: http://bit.ly/p1we1 

  • Hey there! Thanks for pointing that out! We’ll get back to you with a solution in a few minutes

Live Chat Greeting Messages for Special Offers

When it’s discount season, you can make your live chat greetings more interesting with a special offer. 

  • Psst! Guess who just got lucky? YOU! We’re giving you a free product with your next purchase.

  • Guess what! You’re just in time for our special occasion. Use the code 12345 to get 25% off your next order. Happy shopping!

  • Hey! I’ve noticed it’s been a year since you joined us. Time flies, doesn’t it? Treat yourself to three months for free by upgrading your account today.

  • Hi! Shirtera turns three today! And because we love our customers so much, we’re giving away 30% off on everything.


Live Chat Greeting Messages for Lead Generation

A simple greeting can convert casual website visitors into actual leads, and perhaps even get them to subscribe to your SMS marketing campaign.

  • Well hello there! I see you’re looking at our products. Please leave your phone number or email address if you’d like to learn more about them. 

  • Hi! Are you looking for anything specific? I’m here if you need any help. 

  • Hey! Thanks for your interest in our services. Our team of experts is ready to answer any questions. 

  • Hello! Looking to find the house of your dreams? I’ll be happy to guide you through. Here's my contact information if you need more help.

Live Chat Greeting Messages for Returning Visitors

Repeat visitors have great potential for conversion, especially with the right greeting message. 

  • Hey! I knew you’d come back! How can I assist you today?

  • Long time no see! Looking for anything specific today?

  • Hi! We’re glad to have you back. As always, I’m here if you need help

  • Look who we have here! Welcome back, stranger! Anything I can help you with?

Live Chat Greeting Messages for Out-of-Office Hours

It’s best not to leave a concerned visitor hanging till the next day. With a live chat greeting, you won’t have to if they message you outside business hours.

  • Hello! We’re closed at the moment but will get back to you as soon as possible. In the meantime, feel free to browse our website.

  • Hi there! We heard you loud and clear. Our live chat support team will reply to your query first thing tomorrow. 

  • Hey! Thanks for leaving a message. We’ll help you out within 24 hours. Until then, check out our FAQ page.

  • Hi! We’re closed right now but we’ve got your message. Our experts will get back to you first thing in the morning.