What IsAuto-Reply Text Message?
An auto-reply text message is a pre-written text message that is automatically sent in reply to another text message.
They are often set up on a business text messaging platform to respond to customer inquiries or by individual users to indicate that they are unavailable to respond to a text message. An auto-reply text can also be used to thank someone for a text or to let them know that you are busy and will respond when you have the chance.
There are a few different types of auto-response texts. The most common is a confirmation message, which is sent after someone opts in to a service or signs up for something.
Another common type of automated text response is a welcome message. This type of text is a great way to make a new customer feel valued and appreciated, and is generally used in SMS marketing campaigns.
Automated out-of-office text messages are also quite standard. Users send these when they are unavailable to respond to texts in a timely manner. They may also be used as a way to screen texts and only respond to those that are deemed important. Businesses can also set up emails to be sent an SMS.
Pros of SMS Auto-Reply
Inform About Unavailability
If you’re going to be out of the office or otherwise unavailable for an extended period of time, an SMS auto-reply lets people know that you’re unavailable and when you’ll be back. This is especially useful for businesses, which can use an auto-reply to maintain professionalism and avoid any potential customer service issues.
Ensure Message Deliverability
Auto-replies can also be used as a way to confirm receipt of a text. You could set up an auto-reply text message, for example, on an SMS platform that says, “Thanks for your message! We’ll get back to you as soon as possible.” This is a helpful way to let people know that their message has been received and is being dealt with.
Improve Customer Support
An SMS auto-reply text message can also be used as a way to automatically respond to common questions. If you’re a business that offers support via text message, you could set up an auto-reply that gives people a general answer to their questions and then lets them know that they’ll receive a more detailed response from an expert as soon as possible.
Cons of Auto-Reply Text Messages
Can Be Rude
Auto-reply texts can come across as impersonal and even rude as if you are not interested in taking the time to respond to the person individually. This can damage relationships and may cause the person to take their business elsewhere.
May Seem Generic
Automated responses are often generic and may not address the person's specific question or concern, which can frustrate them even more.
Could Send The Wrong Message
If you are not careful with your wording, your auto-reply text message could end up sounding like a sales pitch or advertisement, which can turn people off and make them even less likely to do business with you.
6 Auto-Reply Text Message Examples
1. Customer Service SMS Auto-Reply Text Message Example
Thanks for contacting ShoesForYou! We’ve received your text and will be happy to help. Please expect a response from an agent within 24 hours.
2. Sales Promo SMS Auto-Reply Text Message Example
Thanks for shopping with DenimForLess! We got your message and will get back to you ASAP. In the meantime, check out the crazy good deals we’ve got going on last season’s denim at [link].
3. Financial Services Out-of-Office Text Message example
Hi Mr. Green, we have received your message and will get in touch within one business day. Our business hours are M-F 9 am–5 pm EST. We look forward to speaking with you.
4. Lead Generation Auto-Reply Text Example
Thank you for your interest in Norwich Invest. We will get back to you shortly. Subscribe to our free investor newsletter and get weekly market updates and commentary at [link].
5. Message Redirect Auto-Reply SMS
Hi there, thank you for your message! Unfortunately, this inbox is not monitored, and we cannot reply to you. Please call us at [phone number] or email at [email].
6. Real Estate Viewing Inquires Auto-Reply Example
Thank you for your interest in our property at 123 Adams Ave. We will be hosting an open house on June 3 from 1–4pm. The 2200 SQ FT 3BR 2BA house has a garage and large backyard.
How Do Auto-Response Texts Work?
The sender of the original message will receive a reply from the auto-response text service, which can be customized to provide a variety of information. When you set up an auto-response text message, you are essentially creating a template for a response that will be automatically sent any time you receive an SMS. You can text auto-responses to every message you receive or to specific contacts.
How To Set Up Auto-Reply Texts
Auto-reply text setup is simple and generally takes only a few minutes. Depending on your texting provider, the specific steps will differ, but the basic idea remains the same. You can choose a general auto-reply message that can be activated or deactivated, such as an out-of-office message. Alternatively, you may add specific keywords that will cause your auto-response texts to be delivered.
Setting up your keywords comes first, followed by configuring your auto-response messages. Your keywords may be phrases, but often, they are single words that are related to your company.
You may configure your auto-responses once you've chosen your keywords. This SMS will be delivered in response to a message that contains the chosen keyword. You may add photos or links to more content to your text.
Why You Need Dexatel For Auto-Reply Texts
In addition to auto-reply text messages, Dexatel provides a myriad of features such as SMS blasts, two-way messaging, and more. Each feature goes hand in hand with auto-responses, making Dexatel your best option to set up automated messages.
We Offer Several Solutions
With us, you can get your messages delivered through more than one channel. On top of SMS, you can set up auto-responses on WhatsApp and Viber.
We Are Cost-Effective
Our pay-as-you-go pricing model allows you to get a more affordable price with a larger volume. Enjoy sending messages in bulk at a fraction of the price.
We Do The Thinking For You
We provide message templates that allow you to quickly send auto-reply texts to your customers. The templates are customizable and easy to use, so you don’t have to create messages from scratch!