Send and receive SMS from a virtual number

Dexatel provides virtual SMS numbers in the US and Canada. Y

ou can choose a local 10-digit long code in a specific area code, a toll-free number, or text-enable an existing business landline.

All three are managed from the same account, and you can run two-way messaging on any of them.

Virtual SMS number pricing has two parts: the number itself, which carries a setup fee and a monthly fee that varies by number type, and the per-message rate for the SMS you send.

There are no per-seat charges and no hardware costs, and volume discounts apply the more you send. You'll see the exact setup and monthly fees for each available number when you choose one in your account.

Yes. In the US and Canada, business SMS traffic must be registered for A2P messaging so carriers deliver it reliably and don't filter it as spam.

Dexatel handles the registration process with the carriers on your behalf. Approval timelines depend on the number type and the carrier review, not on Dexatel.

Often, yes, but it depends on the number. Not every landline supports texting, so Dexatel checks yours first, free of charge, and lets you know.

If it qualifies, text-enabling adds two-way SMS to the number your customers already know, without changing the number or your phone service. Calls keep working exactly as before.

Yes. A virtual phone number SMS setup allows multiple team members to send, reply, assign, and resolve conversations from one shared inbox rather than one person's phone.

This keeps a consistent point of contact for customers and means no conversation is stuck on an individual's device when they're away..

Your own system calls Dexatel's API when it wants a message sent, and decides when the message goes out and what it contains.

Nothing on Dexatel's side reaches into your store, CRM, or helpdesk. There's no plugin to install and no platform to be locked into, so if you change your CRM or e-commerce tools later, the same integration keeps working.